podcasts 3-steps-to-communicate-your-cx-plan 
Experience Investigators by 360Connext
APRIL 25, 2023
You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. Organizational culture is usually defined and communicated by founders and leaders, but it is also shaped and changed by employees. “We believe in a customer-centric culture!” “Our Sound familiar?
Playvox
APRIL 25, 2023
How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Make A Plan Despite the ongoing debate on the benefits and drawbacks of in-person, hybrid, and remote work, recent data and predictions support remote and hybrid work in a contact center. Step one is to make a plan.
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Customer Bliss
JANUARY 25, 2018
Is your company customer obsessed? Tamar Cohen , Head of US Customer Experience for Zoetis , a leader in animal health services, shares how she led the leadership team in building the company’s CX platform and organization from the grounds up. If not, it should be! Clarifying the Customer Experience to be Customer Obsessed.
Beyond Philosophy
JUNE 25, 2021
They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. Each of these stories highlights some of the consequences of not being deliberate enough about the details of your Customer Experience. However, soccer fans did not approve of this plan.
Customer Bliss
AUGUST 23, 2018
Like many other companies we’ve seen, c2c didn’t have a holistic CX approach, they just had a small reactive team who handled customer relations and problems. 5 Steps to CX Management in the First 3 Months of Your Leadership Role. How did he spend the first 3 months in this position?
Customer Bliss
JULY 12, 2016
Welcome to Episode 13 of my podcast. (It’s In this episode, I’m talking with Dave Mingle, the General Director of Global Customer Experience Execution and Planning for General Motors. If you want a road map towards embedding customer experience in your own organization, this is a good listen. . Episode Overview.
Beyond Philosophy
MAY 28, 2021
Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships. To get us started, here are the rules we shared on a recent podcast , and then, we’ll take a deeper dive into the concepts behind each of them: B2B is complicated, so you need to simplify it.
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