Customer Bliss

NOVEMBER 1, 2018

In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience? Both of these women place a strong value on employee experience, and you’ll hear some of their thoughts and strategies regarding implementation.

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Employee Experience ROI Chief Customer Officer Culture 175

Customer Bliss

AUGUST 8, 2019

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation. The Power of Moments by Chip and Dan Heath.

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Books Chief Customer Officer Hotels Customer Experience 143

Beyond Philosophy

FEBRUARY 18, 2021

We discussed habits on a recent podcast. Or we can develop habits subconsciously, like choosing the same brand of toothpaste in the toothpaste aisle. Duhigg describes in his book how every day at 3 pm, he would go to the vending machine and buy a cookie. I am not the only one; people have changed so many routines.

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Books Measurement Customers Consulting 97

Kustomer

MARCH 3, 2022

In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Hunter Schoettle from PatientPop to uncover the four secrets to transforming the customer experience. PatientPop offers customer support to private healthcare practices and Hunter’s team is able to handle every aspect of CX with these four helpful tips.

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Customer Experience Definition Healthcare Customers 59

Kustomer

FEBRUARY 11, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Hunter Schoettle from PatientPop to uncover the four secrets to transforming the customer experience. Listen to the podcast below to find out how you can transform your customer experience.

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Definition Healthcare Loyalty Sales 59

SmartKarrot

JANUARY 5, 2021

Lincoln’s valuable Exponential Growth Framework is the culmination of his tactics to bolster the growth strategy for companies around the globe. A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities.

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Customer Success 2021 Chief Customer Officer Leadership 21

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Thought leaders come in all shapes and sizes. Adam Toporek.

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Customer Service Customer Experience Magazine Books 59