podcasts importance-of-listening-to-customers-and-closing-the-feedback-loop 
Experience Investigators by 360Connext
JANUARY 10, 2023
Customers are happier than they’ve ever been , and you know that because their feedback shows it. Employees are engaged in not just the idea of customer experience , but in their role as an important part of it. Overall, customer experience is no longer just talk at your organization. What did that plan look like?
delighted
MARCH 23, 2021
It takes a lot to earn a customer’s loyalty. By emphasizing customer retention as a key performance indicator (KPI) for your business, you can ensure your priorities are in the right place. What’s your customer retention rate? And one of the best ways to do this is by measuring your customer retention rate.
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SurveySensum
NOVEMBER 22, 2021
Closed-loop Feedback: A Comprehensive Guide. What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? How to Close the Loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop.
Customer Bliss
JANUARY 25, 2018
Is your company customer obsessed? Tamar Cohen , Head of US Customer Experience for Zoetis , a leader in animal health services, shares how she led the leadership team in building the company’s CX platform and organization from the grounds up. Clarifying the Customer Experience to be Customer Obsessed.
Kustomer
NOVEMBER 25, 2020
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Christine Deehring from Bump Boxes to explore the secrets to optimizing customer experience. Uplifting and Empowering Through Corporate Culture. The first being Positivity.
Kustomer
AUGUST 8, 2022
In this episode of Customer Service Secrets, Gabe Larsen is joined by co-founder of ExecVision Steve Richards, to discuss customer quality and assurance, as well as guidance to provide reps with customer service coaching. Data Is Not The Issue. It is in analyzing and applying the data where companies typically miss the mark.
Kustomer
JUNE 4, 2020
Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Hillary Curran to discuss customer experience and business operational strategies to make sure that the voice of the customer is heard. Hillary is currently the Director of Customer Service at Guru.
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