InMoment XI

MARCH 11, 2024

A feedback loop, specifically the customer feedback loop, is defined as the process companies use to gather customer feedback and then respond to it by improving some aspect of the business or product. The credit union will make note of this and make sure that future products meet the benchmark set by the successful chat function.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

GetFeedback

JULY 21, 2020

Learn more about how to prioritize features for your product roadmap using these surveys from GetFeedback.

Roadmap 195

Roadmap 195

BirdEye

MARCH 29, 2024

There are many features you can leverage to share your brand’s story with your followers via Stories. Note : This feature is only available on the mobile app. For example, a customer may tour your store and appreciate a particular product you have never promoted actively. Or, you can upload images and videos from your gallery.

2024 109

2024 Social Media Events Webinar 109

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

SurveyGizmo

MAY 27, 2022

With Alchemer’s latest product updates, Alchemer ensures that your stakeholders can see the full story of your survey data. And because Alchemer is committed to the security of our customers’ data, these new, industry-leading features ensure that the full story of your data is available to those who need it…and secure against those who don’t.

NPS 94

NPS Document Metrics Demo 94

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Budget constraints can lead you to seek alternatives that offer better value for money without compromising essential features.

2024 78

2024 Multi-Channel NPS Feedback 78

BirdEye

JANUARY 15, 2024

Did you know that unintentionally, you might be hindering your business’s productivity with ineffective meetings? This can severely hamper productivity. Speed and accuracy Speech-to-text software tools boost productivity, enable team members to get meeting notes readily, and improve workflows.

Document 111

Document Download Demo Connections 111

BirdEye

DECEMBER 22, 2023

It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. The cost of a small business phone system varies widely depending on the type of system, the features required, and the number of users.

Communication 111

Communication Demo Call Recording Connections 111

Kustomer

FEBRUARY 6, 2024

You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. Typically, these tools handle lower ticket volumes and offer fewer features, focusing on essential functionalities like ticket tracking, basic reporting, and customer communication tools.

2024 98

2024 Multi-Channel Omnichannel E-support 98

BirdEye

DECEMBER 26, 2023

VoIP services, in response, offer a solution by improving lead conversion rates, enhancing customer experience , and boosting business productivity and brand loyalty. Pros and cons of VoIP: A close look at VoIP features and benefits What are the various types of VoIP services? Table of contents What is VoIP? What is a VoIP number?

Call Recording 111

Call Recording Communication Connections Multi-Channel 111

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. We know Apple’s global.

Social Media 157

Social Media Feedback User Experience Insights 157

Kustomer

FEBRUARY 11, 2024

This guide provides a comprehensive breakdown of Zendesk’s features, pricing model, third-party integrations, and more. Key Zendesk Suite Features Below, we highlight some of the key features of Zendesk Suite. Note that Zendesk has three separate tiers of product offerings, each with its own pricing structure.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Grade.us

OCTOBER 5, 2017

New Plans, New Features, New Prices If you’ve been to our homepage recently, you’ve probably noticed that we’ve overhauled our plans and pricing. However, some new features will be made available only on the new plans. The first thing to know: you are under no obligation to switch over to our new plans.

Sports 27

Sports Social Media Marketing Blog 27

SmartKarrot

MARCH 10, 2022

One of the trickiest situations for any customer support team of a SaaS company can be a ‘product feature request’. A product feature request is a condition where a customer, instead of telling their problem starts suggesting some features that your SaaS product should have. Like what you are reading?

Management 10

Management Customer Expectations Feedback Communication 10

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. The post Product News – August 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Thanks for reading!

2023 157

2023 Webinar B2C ROI 157

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth.

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). This feature improves clarity and accessibility, letting you give customers more context and direction.

2024 52

2024 Download Contact Center Demo 52

BirdEye

MARCH 29, 2024

Experts recommend considering the Instagram collaboration feature to expand your reach and attract more followers. This blog post explores the process of adding a collaborator on Instagram, accepting collaborators, and the right ways to use this amazing feature. Table of contents What is an Instagram Collab post?

Social Media 59

Social Media Innovation Brands Engagement 59

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Suppose your product is a drill.

Books 78

Books Customers Insights Marketing 78

SurveySensum

APRIL 15, 2024

Real-time Feedback : Popup surveys capture feedback exactly when customers are engaged with the product and this provides businesses with real-time insights into customer opinions, preferences, and pain points. Brand Example : Jira often utilizes popup surveys to gather feedback from users about their experience with the product.

Engagement 52

Engagement Feedback User Experience Customer Satisfaction 52

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. But she knew that blindly implementing every feature request could lead to confusion rather than innovation.

Roadmap 52

Roadmap Feedback Demo Customers 52

Retently

NOVEMBER 27, 2023

Outsourcing saves the capital, which can be reinvested in your product or business. It can be used for more critical issues within the company and on aspects that will demonstrate the product’s real value to your customers. Outsourcing NPS programs ensures that your customers’ concerns are addressed quickly and efficiently.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

SurveySparrow

APRIL 15, 2024

While those services still play a crucial role, the spotlight has now shifted towards SaaS products. Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. So, how can they do that? Let’s delve into it.

User Experience 52

User Experience Feedback Events Insights 52

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. This will help you innovate and tailor your product features to the actual needs of your users. This could mean adding features that enhance usability or reworking user interfaces to be more intuitive.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

Braze

MAY 16, 2023

To help marketers accomplish their goals more efficiently and effectively this year, Braze is introducing a collection of marketing productivity features designed to help them deliver better campaign results in less time and at lower cost. Let's dive in.

ROI 52

ROI Marketing Brands 52

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 158

Measurement Marketing 2007 Competitive Advantage 158

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

Zonka Feedback

MAY 16, 2023

How do you assess the success of your product feature? In this article, we talk about measuring Feature Feedback and aligning the product based on user requirements and expectations. The success of a SaaS company depends mainly on how the customers perceive its products.

Feedback 40

Feedback Measurement Article Customer Expectations 40

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

SurveySparrow

JUNE 26, 2023

SurveySparrow’s latest offering, the AI Survey feature, generates surveys in seconds thus saving organizations time and effort. This feature supports a variety of use-cases like customer feedback, employee engagement surveys and market research. This helps them be on top of issues and correct it at first notice.

Feedback 93

Feedback Customer Relationship Management Insights Innovation 93

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. What’s NPS All About? Monitoring NPS scores is key.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Thematic

APRIL 3, 2024

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. product features, website navigation, customer service interactions). This lets you personalize their experience by presenting additional recommended products at optimal times.

Social Media 62

Social Media Feedback NPS Insights 62

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March!

2024 52

2024 Social Media Roadmap Webinar 52

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97