SurveySensum

APRIL 15, 2024

Their timely appearance on a website or within an app catches users’ attention while they are actively engaged, increasing the likelihood of participation. Brand Example : Jira often utilizes popup surveys to gather feedback from users about their experience with the product. Such huge numbers, right?

Engagement 52

Engagement Feedback User Experience Customer Satisfaction 52

SurveySparrow

MARCH 19, 2024

We have apps for everything nowadays. Be it ordering food, doing personal training, or purchasing land, there is an app for every occasion. The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. In-app feedback. What Is In-App Feedback?

Feedback 52

Feedback User Experience NPS Touchpoint 52

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users.

Customer Service 52

Customer Service Exceptional Customer Service Roadmap Feedback 52

BirdEye

DECEMBER 26, 2023

VoIP services, in response, offer a solution by improving lead conversion rates, enhancing customer experience , and boosting business productivity and brand loyalty. Pros and cons of VoIP: A close look at VoIP features and benefits What are the various types of VoIP services? Table of contents What is VoIP? What is a VoIP number?

Call Recording 111

Call Recording Communication Connections Multi-Channel 111

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

BirdEye

MARCH 29, 2024

There are many features you can leverage to share your brand’s story with your followers via Stories. The process to post Instagram stories is simple enough and can be done with the following steps: Open the Instagram app on your mobile device. Note : This feature is only available on the mobile app. Here’s an example: 3.

2024 109

2024 Social Media Events Webinar 109

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Budget constraints can lead you to seek alternatives that offer better value for money without compromising essential features. In search of Qualtrics alternatives?

2024 78

2024 Multi-Channel NPS Feedback 78

Kustomer

FEBRUARY 6, 2024

You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. Typically, these tools handle lower ticket volumes and offer fewer features, focusing on essential functionalities like ticket tracking, basic reporting, and customer communication tools.

2024 98

2024 Multi-Channel Omnichannel E-support 98

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Send email tips on advanced features to customers in the adoption phase.

Customer Engagement 96

Customer Engagement Engagement Net Promoter Score Metrics 96

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. The question was – “ What do you think of our products? What products, right? What is an In-App Survey? What is an In-App Survey?

Insights 52

Insights User Experience Customer Satisfaction Books 52

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. Integrating products and services with popular social media platforms can significantly enhance customer experience in the purchase stage. And that is what social shopping is. Watch the Free Demo Now.

Social Media 98

Social Media E Commerce Advertising 2025 98

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). Digital Instructors can be used by any company that provides services or facilitates transactions online or through a mobile app.

2024 52

2024 Download Contact Center Demo 52

SurveySensum

OCTOBER 6, 2023

A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. They then tested a new approach – displaying a survey prompt upon app opening, but before starting a workout.

Feedback 52

Feedback Social Media Interaction Touchpoint 52

BirdEye

SEPTEMBER 22, 2022

Team chat apps let employees engage with each other both on a professional and personal level. Having chat apps for work is especially important for remote teams that can’t interact face-to-face in the office. Having chat apps for work is especially important for remote teams that can’t interact face-to-face in the office.

Healthcare 98

Healthcare Communication Retail Document 98

Thematic

APRIL 3, 2024

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. This will be accomplished by proactively addressing critical navigation issues identified through user surveys and app analytics. 77% of customers prefer brands that listen to them.

Social Media 62

Social Media Feedback NPS Insights 62

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. The key to success for SaaS companies lies in prioritizing the positive experience of their clients through a customer-centric approach.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Optimove

FEBRUARY 13, 2024

Optimove’s most captivating features – Opti-X and real-time – can reignite the spark. It pairs each individual customer with a perfect product recommendation by using flexible testing to determine what works and what doesn’t.

Download 59

Download Return on Investment Loyalty ROI 59

ChurnZero

FEBRUARY 22, 2024

In ChurnZero, I can instantly overlay a contact’s role as determined by CX, product usage patterns, an account’s health score, support tickets, opportunity and deal data, engagement in our community and learning management system, survey responses, and so much more. Day-to-day users need details on how to use the feature in their role.

Marketing 52

Marketing Events Multi-Channel Customer Centricity 52

BirdEye

AUGUST 29, 2023

Using this feature, you can offer your most engaged followers exclusive content and other benefits for a monthly subscription fee. Instagram Subscriptions is a new feature allowing you to monetize your most dedicated followers. What are the exclusive Instagram Subscriptions features? Watch the Free Demo Now.

Social Media 105

Social Media Demo Connections Books 105

SurveySensum

MARCH 27, 2024

Imagine a company struggling to tap the full potential of their product. They are constantly improving their product but it is not getting reflected in their numbers. So, how can they customize their product according to their customer’s needs and preferences when they do not know the exact pain points of the customer?

Feedback 52

Feedback Social Media Touchpoint Customers 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

BirdEye

DECEMBER 22, 2023

It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. The cost of a small business phone system varies widely depending on the type of system, the features required, and the number of users.

Communication 111

Communication Demo Call Recording Connections 111

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

SurveySensum

AUGUST 31, 2023

A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth. A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth.

Customer Satisfaction 52

Customer Satisfaction User Experience NPS Demo 52

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Key Touchpoints : Social media ad showcasing the app’s features.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Gainsight

JULY 26, 2023

You might send automated emails, have a welcome video play in-app, or guide users through activating certain features in-product via step-by-step walkthroughs. Having a cohesive and measurable digital program as part of your customer’s product experience is critical. Prioritize high-value feature activation.

NPS 52

NPS Effort Score Roadmap Measurement 52

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce.

Management 52

Management Demo User Experience Measurement 52

BirdEye

MARCH 29, 2024

Experts recommend considering the Instagram collaboration feature to expand your reach and attract more followers. This blog post explores the process of adding a collaborator on Instagram, accepting collaborators, and the right ways to use this amazing feature. Table of contents What is an Instagram Collab post?

Social Media 59

Social Media Innovation Brands Engagement 59

BirdEye

DECEMBER 18, 2023

Monitoring reviews helps you flag negative brand/product reviews, respond quickly, and solve the issue immediately. And that’s just scratching the surface of their potential – one Birdeye’s latest data report found that 92% of consumers read at least two reviews before deciding whether to trust a business.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

BirdEye

JULY 6, 2023

This message type allows businesses to impress their customers with visual aids, product links, and specially designed communication. Email also allows automation for regular communication, such as product alerts, appointment reminders , etc. The current digitally connected world makes that process very easy.

Connections 98

Connections Document Communication Customers 98

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. A customer relationship management app is software used to store data about prospect and client interactions in a single database to support sales, marketing, and other business functions. Tracking customer product usage.

Customer Success 89

Customer Success Customer Relationship Management Customer Relationships Sales 89

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Providing tutorial tips to answer customer questions and encourage greater product adoption. What type of medium is used.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

BirdEye

MARCH 26, 2024

Enter Instagram Highlights, a popular feature enabling Instagram accounts to preserve their marketing content well beyond the standard day-long window. In this blog post, we delve into the ins and outs of the Instagram highlight viewer feature, covering all you need to know. Table of contents What is an Instagram Highlight?

2024 59

2024 Social Media Management Insights 59

Gainsight

JULY 26, 2023

Well defined customer touch points are the foundation of a strong digital experience with your product. The terms ‘customer’ and ‘user’ are sometimes used interchangeably—but each has a distinct set of priorities and needs when it comes to their digital experience with your business and product. Let’s start with the basics.

Customer Journey 52

Customer Journey ROI Webinar Customers 52

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Reasons To Invest in an NPS Software Their perspective represents their sentiments regarding your brand, products, services, and business model.

NPS 103

NPS Net Promoter Score Feedback Multi-Channel 103