Feedbackly

MARCH 13, 2023

We are in the last steps of preparing for the big Feedbackly survey tool update. During the next few months, we will start rolling out a series of bigger and smaller updates for everyone to use and so that you can rock even better with your Customer Experience! So what has this to do with our survey update? Stay tuned!

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Gainsight

AUGUST 11, 2020

When it comes to making a change in your product or launching a new version entirely, you might spend months analyzing and preparing for this update. Answer: the very thing you’re changing—your product itself. . but your product is the most consistent, scalable customer interface you’ll ever have. Change is hard.

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kommunicate

SEPTEMBER 7, 2023

Last Updated on September 7, 2023 The month of August chugged along, and we were busy bees here at Kommunicate, packing our bags and preparing to move to our brand new office space in the heart of Koramangala, Bangalore. But we did more than just move our stuff to a different location. We made bold [.]

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kommunicate

AUGUST 3, 2023

Last Updated on August 3, 2023 The month of July came along, and our engineers here at Kommunicate did what they always do best – make your chatbot builder even better. The post Here’s What’s New From August 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. More details about [.]

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kommunicate

JULY 6, 2023

Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. More details about our major product updates here: 1. The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

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kommunicate

APRIL 5, 2023

Last Updated on April 6, 2023 Die letzte Monat war ziemlich aufregend, nicht war? The post Here’s What’s New From April 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. The post Here’s What’s New From April 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

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kommunicate

MARCH 3, 2023

Last Updated on March 3, 2023 When we wrapped up the shortest month of the year, we gave ourselves a pat on the back. The post Here’s What’s New From March 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We won’t keep you waiting, so [.]

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SAP Customer Experience

JANUARY 17, 2023

Your Product Team for SAP Customer Data Solutions are diligently working to add and improve product features based on feedback from our customers. This blog highlights some of the exciting, recently released features as of January 2023. New Features for SAP CIAM B2C, B2B and SAP Customer Consent (SAP Customer.

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2023 B2C B2B Blog 61

kommunicate

OCTOBER 13, 2023

Last Updated on October 13, 2023 Here are our major updates from the month of October: Features Improvements Bug Fixes The post Kommunicate Product Updates From October 2023 appeared first on Kommunicate Blog.

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Amity

SEPTEMBER 14, 2017

Take a look below for a detailed rundown of Amity's newest features and product improvements. The documentation and examples have been updated at developer.getamity.com. What's new on the Amity platform ? Account View Improvements. Pre-Select Columns in Views. Bulk Data Job History. Click the Bulk Data item. Integrations.

2017 48

2017 Webinar Document Metrics 48

Amity

SEPTEMBER 14, 2017

Take a look below for a detailed rundown of Amity's newest features and product improvements. The documentation and examples have been updated at developer.getamity.com. What's new on the Amity platform ? Account View Improvements. Pre-Select Columns in Views. Bulk Data Job History. Click the Bulk Data item. Integrations.

2017 48

2017 Webinar Document Metrics 48

ShepHyken

APRIL 23, 2024

Assuming you have a good product, you want to create processes that are customer- and employee-friendly. New cars offer an updated look in addition to updates under the hood, which could include more efficient engines, the latest technology, and more. The experience must, at a minimum, meet your customers’ expectations.

Customer Experience 88

Customer Experience Customer Service Training Workshop Advertising 88

Thematic

NOVEMBER 22, 2023

Over the months, we've iterated to get the quality up and add them in different parts of the product. It does not require an intimate knowledge of the product, actives, or even Thematic to grab a quick insight.” Stay tuned for more updates very soon! Unlike other LLM solutions. And they are easy to share!

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2024 Roadmap Feedback Insights 62

kommunicate

NOVEMBER 17, 2023

Last Updated on November 17, 2023 Here are our major updates from the month of November: Improvements Updated 360dialog billing details We have updated to open the “Classic“ Tab of Kompose Bot builder by Default (Earlier it was flow designer).

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2023 Blog 59

kommunicate

FEBRUARY 9, 2023

Last Updated on February 9, 2023 New year, and new beginnings. We added some exciting features to our product in the month of January, and here is a quick update. The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

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2023 Blog Customers 98

kommunicate

DECEMBER 16, 2023

Last Updated on December 16, 2023 Here are our major updates from the month of December: 1. The post Here’s Whats New From December 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. You can now train the Bot as per the document/website language by [.]

2023 52

2023 Document Blog 52

kommunicate

JANUARY 15, 2024

Last Updated on January 15, 2024 Here are our major updates for the month of January 2024: Features We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. The post Here’s What’s New From January 2024 || Kommunicate Product Updates appeared first on Kommunicate Blog.

2024 52

2024 Blog Customers 52

kommunicate

FEBRUARY 3, 2022

Last Updated on February 3, 2022 It’s a new year and we’re starting it off strong with some great new features and updates to your favorite chatbot – Kommunicate. The post Here’s What’s New from January 2022| Kommunicate Product Updates appeared first on Kommunicate Blog.

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Thematic

NOVEMBER 28, 2022

I have an issue with updating my credit card details.” You may be a product manager on the lookout for any issues with a recently released feature. Themes have different levels of importance depending on how they are mentioned in feedback. A person might say “I’m a user on the premium plan.

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Feedback Roadmap Contact Center Information 62

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES.

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Customer Journey NPS Demo Customer Satisfaction 146

kommunicate

DECEMBER 8, 2021

The post Here’s What’s New from November 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. Just head over to Settings > Conversation > Chat Transcript and setup your email Chat Widget Similar to the hide-post CTA setting, [.].

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2021 Blog Customers 98

Thematic

APRIL 20, 2022

We’re excited to share our latest product update, Workflows! Perhaps you’ve released a new product feature, and you’re keen to jump on any comments relating to the launch, especially potential bugs, or to confirm which aspects are working well. changes in your feedback data.

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Feedback Connections Customer Success Management 62

kommunicate

JULY 5, 2021

Also updated the existing ones to improve your overall experience with Kommunicate. The post Here’s What’s New from June 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. In the month of June, we have added features in the Dashboard and Kompose Bot Builder. Click on Manage tags in User [.].

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2021 Blog Management 93

kommunicate

AUGUST 3, 2021

The post Here’s What’s New from July 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. KOMPOSE BOT BUILDER Drag & Change order We’ve added an ability to drag and change the order of the chatbot replies in an intent. Go to Dashboard >> Bot Integration >> Select the bot >> Configure bot’s [.].

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2021 Blog Customers 98

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. Ongoing Improvement: Helps establish a loop of feedback and updates, showing users the value of their input.

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NPS Net Promoter Score Feedback User Experience 78

Feedbackly

MARCH 31, 2021

We are excited to announce that we have again done a bunch of new product updates. All with the aim to improve your experience.

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2021 Feedback 98

Thematic

MARCH 20, 2023

" Example: How to use Theme Summary effectively Imagine your product is a social media app. As one of our customers says: "Can I just say that I am loving the summary. Working extremely well and giving me great insights so far! Saved so much time on my report." You want to know what to focus on next. Filter by impact.

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Social Media Feedback Insights Customers 62

Amity

AUGUST 7, 2014

The post Product Update: Meet the New Rules and Views appeared first on Amity. Other exciting new stuff: In the Portfolio app: Account insights appear in the account summary table. The Snapshot panel on the account profile has been expanded to include the next renewal date, the dates of last activity and engagement.

Demo 48

Demo Customer Success Insights Financial 48

kommunicate

MAY 6, 2021

Also updated the existing ones to improve your overall experience with Kommunicate. The post Here’s What’s New from April 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. In the month of April, we have added some cool features in the Dashboard and Kompose Bot Builder. Settings >> [.].

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2021 Blog Customers 98

Team Support

APRIL 23, 2024

With customizable options updating in real-time, this technology allows your team to do more with less. This directs them to the most appropriate team, ensuring quick response times and productive solutions. Staying updated with automation, AI, and other advanced technology is crucial for success.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Manual data entry, product information, customer orders, or inventory updates are prone to human mistakes that can lead to inaccurate information in your systems. What is the secret to thriving in the booming eCommerce landscape?

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Sales 2027 Measurement Call Center 52

kommunicate

SEPTEMBER 8, 2022

Last Updated on September 8, 2022 The month of August saw us adding a few exciting new features to our product, and we can’t wait to tell you more about it. Here is a quick update on what we achieved last month. Update MTU in billing : Now users can add more MTU during [.].

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2022 Blog 52

Thematic

JUNE 6, 2023

Hot on the heels of Feedback Summarization is Chart Exports - taking your ability to quickly share visualizations to the next level. We've heard from customers that they want to be able to share the impactful visuals in Thematic more widely.

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Download Feedback Presentation Consumers 62

Thematic

JUNE 5, 2023

We've had a lot of great feedback on this feature, and our product team have worked around the clock to expand it across the platform - creating Feedback Summarizer. Users want an easy way to summarize their data across the board, to instantly understand how and why their score has changed, or what customers are requesting the most.

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Feedback Insights Management Customers 62

Vanilla Forums

APRIL 22, 2022

Spring is in the air, which means it’s time for another Vanilla Product Update! We’ve announced a lot of big enhancements, but in case you missed it, here’s what’s new.

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2022 52

Thematic

MARCH 3, 2022

We're excited to share our recent updates that are now live for you to explore! Our labels update helps you to get more value from your feedback data, while summarization makes it easier and faster to get insight into how to address an issue. Constantly updated Summarization is always performed live.

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Airlines Feedback Insights Marketing 62

kommunicate

JULY 8, 2022

Last Updated on July 8, 2022 The month of June saw the tech team work harder than ever on an integration that we have all been keenly waiting for – the WhatsApp Cloud API. The post Here’s What’s New from June 2022 | Kommunicate Product updates appeared first on Kommunicate Blog.

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