InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. That’s what makes product adoption so critical. Here’s how to measure product adoption using product analytics.

Measurement 52

Measurement ROI Metrics Feedback 52

Braze

FEBRUARY 23, 2024

By adding Product Analytics to Braze, you can understand and personalize the user journey, using your customer’s own behavioral data to connect with them more authentically—and at scale, too.

Customer Engagement 52

Customer Engagement Engagement Connections Customers 52

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine.

User Experience 52

User Experience Metrics Measurement Feedback 52

Gainsight

APRIL 21, 2022

That’s what the best product analytics will let you do. They peel back the user’s experience, so you can understand what they’re going through and tweak your product to enhance their experience. We’re here to help you fuel your product enhancements with better data. What Are Product Analytics?

Measurement 59

Measurement Customer Experience Metrics User Experience 59

InMoment XI

APRIL 24, 2024

InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results. By leveraging advanced technology such as AI-powered chatbots, predictive customer analytics , and telecommunication tools, these centers streamline workflows, reduce wait times, and optimize resource allocation.

Contact Center 260

Contact Center Healthcare Insurance Social Media 260

CustomerSuccessBox

JUNE 17, 2022

That can be done through product analytics. What is Product Analytics? Product analytics is the process of evaluating how your customers or users engage with your product. This enables your product team to identify and track engagement data and optimize the product.

Metrics 52

Metrics Customer Engagement Interaction Customer Journey 52

InMoment XI

JANUARY 19, 2024

Successful businesses utilize prescriptive analytics to aid in data-driven decisions that will improve their bottom line. Your business can use analytics to drive success and improve customer experiences. What is Prescriptive Analytics? What is the Primary Goal of Prescriptive Analytics?

Events 260

Events E Commerce Retail Insights 260

InMoment XI

NOVEMBER 20, 2023

With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. Machine learning algorithms can analyze individual preferences and behaviors, allowing businesses to recommend products or services tailored to each customer’s unique interests.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

InMoment XI

AUGUST 17, 2023

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. What differentiates you from your competitors, what value do your customers get from your product, and what are the unique solutions you provide.

Net Promoter Score 493

Net Promoter Score NPS Customer Satisfaction 2023 493

InMoment XI

SEPTEMBER 12, 2023

Whether you’re a startup or a market leader, understanding your competitors helps you make informed decisions, from product development to marketing strategies. They could be businesses offering similar products or targeting similar audiences. What do you want to discover? Next, identify your primary competitors.

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Customer Satisfaction 200

Customer Satisfaction Loyalty Roadmap Healthcare 200

InMoment XI

FEBRUARY 8, 2024

Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently. This leads to increased agent productivity, reduced handling times, and improved customer service.

Contact Center 260

Contact Center Multi-Channel Social Media Competitive Advantage 260

Gainsight

SEPTEMBER 29, 2021

Like it or not, your product is rigged with obstacles. As users travel through even the best-designed products, they’re sure to trip up, overlook key features, or get snagged with questions. As a product leader or manager, it’s your job to spot and eliminate these customer friction points. So, what do you want to do about it?

Travel 40

Travel Demo Metrics Insights 40

Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. What do customers think about your product?

Roadmap 75

Roadmap NPS Insights Customer Success 75

Gainsight

MARCH 18, 2019

And the last time they were in your product? Understanding how your customers are using your product is essential to helping them maximize the value they get out of your product. It can also help product leaders guide future decisions and demonstrate the impact of decisions to date. Do you know where your users are?

Touchpoint 58

Touchpoint Events B2C Feedback 58

Alida

JANUARY 25, 2022

2022 is here and we’re kicking off the year with some amazing new product innovations that will help you get closer to your customers than ever before. Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform.

2022 246

2022 Touchpoint Innovation Insights 246

CustomerSuccessBox

AUGUST 29, 2021

What is Product Analytics? Your customers are using your product but it is important for you to analyze how users utilize your product features, predict areas of product friction, and how you can improve the product experience. Here comes product analytics. Where is Product Analytics used?

Customer Success 52

Customer Success Touchpoint Customer Retention Insights 52

InMoment XI

DECEMBER 1, 2022

We have been named Leaders in the Forrester Text Analytics Wave, Forrester Customer Feedback Wave, the Gartner Magic Quadrant for Voice of the Customer, and more! Forrester Text Analytics Wave. InMoment received the highest possible score and was named Leader in the Text Analytics Wave report. Forrester Customer Feedback Wave.

Return on Investment 493

Return on Investment Automotive ROI Reference 493

SAP Customer Experience

SEPTEMBER 5, 2023

Support is naturally a data-intensive business. Leaders have access to tons of operational data, customer sentiment, and experience data. It was not until process mining technology and -to-Process approach was available that we were finally able to connect the data sets and understand the cause-and-effect relationship.

Insights 82

Insights Connections Technology Customers 82

Keatext

OCTOBER 14, 2018

The post Using text analytics to guide product recalls appeared first on Keatext.

Management 66

Management Customer Experience Customers 66

InnerTrends

APRIL 20, 2022

You may be asking yourself: What’s the difference between product analytics and web analytics? And when do you need one versus the other? Let’s find out.

105

105

Forrester's Customer Insights

APRIL 26, 2024

This blog post dives into how product analytics helps uncover valuable insights into user behavior, product performance, and market trends.

Blog 28

Blog Insights Marketing Management 28

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. The contact center world has been talking about AI and machine learning, especially in the area of speech analytics, for a long time. Conversation analytics platforms make that possible.

Contact Center 177

Contact Center Average Handle Time Customer Care Technology 177

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

SmartKarrot

SEPTEMBER 16, 2021

Analytics has always been an integral part of marketing or sales. Though it has not always been a norm for the product management teams to use analytics, it needs to be made now. The current competitive business environment necessitates analytics for products as well. Why is Product Analytics Useful?

Demo 10

Demo Multi-Channel Sales Metrics 10

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. This will help you innovate and tailor your product features to the actual needs of your users. Analytics Make informed decisions by implementing analytics within your software.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

Team Support

APRIL 23, 2024

TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale. By utilizing these predictive analytics, support teams can act proactively and personalize recommendations based on previous customer behavior and feedback.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

Alida

OCTOBER 20, 2020

Simultaneously, our product organization, also under new leadership by Riaz Raihan, set an innovation agenda that was at once both aggressive and exciting. An important component of this strategy was to rebrand the company to better represent and fulfill that promise to our customers, and thus early in the year, rebrand efforts kicked off.

2020 49

2020 Leadership Innovation Brands 49

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction.

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

Comm100

APRIL 10, 2024

Predictive Analytics Predictive analytics allow businesses to understand customer behaviors and their various preferences at a much deeper and more actionable level. But how is this accomplished, exactly? Basically, anything and everything ambiguous and human-dependent is a good target for AI to preemptively analyze.

Customer Service 84

Customer Service Customers Social Media Customer Satisfaction 84

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. The common thread between these three approaches is the product experience.” Product Experience . What Is Product Education?

2023 52

2023 Roadmap Webinar Metrics 52

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty. However, as customer needs continue to evolve rapidly, keeping up can be a significant challenge.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52