Alida

JULY 12, 2022

This customer-centricity has led the brand to consistently look for new ways to ensure they are supporting their guests (customers) and their community. To support this approach, the lululemon brand team established the lululemon Feedback Forum built on the Alida platform.

Apparel 237

Apparel Retail Customer Centricity Feedback 237

Team Support

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Case management continues to play a critical role in preserving customer relationships while also feeding the product development process.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. That means it’s critical to empower our customers to be wildly successful with our products and services.

2024 52

2024 Innovation Customer Success Engagement 52

ChurnZero

MAY 4, 2023

The quality and strength of more relationships contribute to the sense of a trusted community. Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. According to Higher Logic , a customer community can improve engagement rates by up to 21%.

Feedback 98

Feedback Customer Success Customers Metrics 98

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Alida

NOVEMBER 10, 2021

Community Insights Manager at J.Crew Group, Inc. They’ve built a Voice of Customer program, powered by Alida’s TXM platform, that enables the organization to invest confidently into new product lines, prioritize new and existing initiatives effectively, and of course—make sure their customers are at the forefront of these decision processes.

Voice of Customer 246

Voice of Customer Retail Customer Centricity Customers 246

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Previously, an exception was thrown when you tried to add custom cookies on communities version 23.10

2024 52

2024 Social Media Roadmap Webinar 52

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .

Connections 62

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 62

Totango

NOVEMBER 10, 2023

Who owns the customer community for your organization? And it plans how you’ll deliver it, because delivery is cross-functional.” — Kristen Hayer, Founder of The Success League Take hold of your community that already exists Your community exists. As a leader in customer success, who’s your friend in the C-suite?

Customer Success 97

Customer Success Customer Journey Mapping 2023 Customer Journey 97

Gainsight

APRIL 22, 2024

Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be measured within any customer community, you can really only ensure its long-term success if your customers are the ones in the driver’s seat.

2024 52

2024 Metrics Customer Relationships Customers 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

2022 115

2022 Customer Success White Paper Social Media 115

Vanilla Forums

MAY 17, 2021

Is a product community or a support community the right approach for you? It can be difficult to figure out which type of community is the right fit, and choosing between doesn't always mean you're stuck with it forever. Remember, you can start with one type of community and scale up when you are more established.

69

69

Team Support

MARCH 18, 2024

It includes a range of features such as an intelligent chatbot software, a comprehensive knowledge base, dedicated customer support portals, and interactive communities. This is an extensive repository of resources and articles, developed by product experts, that customers can search through at their convenience.

Demo 52

Demo Customers Loyalty Information 52

ShepHyken

JULY 9, 2021

He writes about how to cultivate a customer community. All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. Send a Personal Welcome.

E Commerce 135

E Commerce Social Media E-support Consulting 135

Gainsight

FEBRUARY 13, 2024

Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. For Community teams, all of the above.

2024 52

2024 Events Engagement Connections 52

BirdEye

APRIL 25, 2023

Whether you’re a battle-tested entrepreneur or just getting your feet wet, the no-nonsense, results-driven techniques below will show you how to advertise your business, skyrocket your brand visibility, and help you develop profitable relationships with your community. Table of contents 1. Create a website 2. Leverage local SEO 3.

Seminar 98

Seminar Social Media Advertising Workshop 98

Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

2024 52

2024 Management 2023 ROI 52

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

Insights 78

Insights Advertising Interaction Consumers 78

Joe Rawlinson

JANUARY 22, 2024

If you have a limited budget, reach out to local influencers and ask them if they’re happy to create branded content for your business in return for promotion of their social media channels or a free product. Your employees could volunteer to help run the event, or you can sponsor the event if you have the available budget to do so.

Brands 78

Brands Events Sports Social Media 78

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. This will help you innovate and tailor your product features to the actual needs of your users. Feedback Loops Encourage ongoing communication with your customers.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

Vanilla Forums

OCTOBER 9, 2020

Ideation is one of the best tools that your community can have simply because some of the best ideas for your products come from your biggest fans. Managing the ideation process, however, can be a challenge since there are likely hundreds, if not, thousands of ideas for product improvements and future product developments.

Management 98

Management 98

Lithium

JANUARY 2, 2024

New Post column filters With this release, the Manage View Post column now has three new filters: First Post, Reply, and Any Post or Reply for specific source channels: Khoros Community, YouTube, and LinkedIn. In this post, we’ll share community examples from leading brands with insights on what makes them successful.

2024 52

2024 Social Media 2023 Contact Center 52

Gainsight

JULY 31, 2023

Sonos has taken customer support and engagement to new heights by leveraging Gainsight’s Digital Hub to build a comprehensive and centralized community that caters to customers’ self-service needs, consolidates valuable resources, and fosters user engagement. Solsø Korsgård says.

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

Totango

SEPTEMBER 22, 2023

CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

inSided

MAY 16, 2018

For many companies, the most popular strategy for achieving customer success is focusing on customer value, specifically by aligning the product with customers needs.

Customer Service 61

Customer Service Customer Success Customers 61

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. Branded communities step in as an effective way to get around the too-many-to-listen-too barrier. The Bare Basics.

Brands 98

Brands Advertising B2C Leadership 98

Beyond Philosophy

APRIL 26, 2024

Even in non-tribal contexts, individuals exhibit loyalty to specific brands or products, creating a sense of community. They emphasize the significance of loyalty in defining one’s identity and sense of belonging, likening it to tribalism.

ROI 89

ROI Loyalty Sports Connections 89

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

2024 111

2024 2023 Customer Success Innovation 111

Team Support

MARCH 18, 2024

It includes a range of features such as an intelligent chatbot software, a comprehensive knowledge base, dedicated customer support portals, and interactive communities. This is an extensive repository of resources and articles, developed by product experts, that customers can search through at their convenience.

Demo 40

Demo Customers Loyalty Information 40

Beyond Philosophy

MAY 2, 2024

They earned my business by delivering top-quality products and services. Toothpaste doesn’t have a tribal following, nor is there a giant community of toothpaste lovers. The fact that you choose this toothpaste that whitens/strengthens/freshens breath and is made by a particular brand makes you feel like you are part of that community.

Loyalty 78

Loyalty Sports Travel Financial 78

Gainsight

NOVEMBER 13, 2023

In the dynamic landscape where the rules of business are continually evolving, the concept of community has undergone a transformation. This redefinition has come with a fresh understanding—community isn’t just about metrics or member counts; it’s about driving tangible business value and enhancing the customer experience.

Engagement 52

Engagement B2C Books Roadmap 52

Lithium

SEPTEMBER 5, 2023

Khoros Fresh Features: Episode Two Fresh Features is a recurring video series to help you learn more about significant product releases from the previous quarter and high-level product focuses for the next quarter. What's changed in the next generation of community? We can't wait to see you there!

2023 52

2023 Webinar Metrics Social Media 52

Lithium

JUNE 27, 2023

It really is an exciting time for online communities in many ways, but we are just at the beginning of exploring how this technology will impact how we work in communities. At Khoros, we have been hard at work on Aurora, our next generation of online communities. Welcome to the Khoros view on our future with AI!

Technology 52

Technology Metrics Engagement Innovation 52

Gainsight

MARCH 9, 2023

But are you leveraging your customer community as one of your top tools to recognize and mitigate churn risk? Community allows your customers to engage with your product and brand on their own terms. So, how exactly can a community help you reduce churn? Driving Engagement Engagement is the beating pulse of communities.

Engagement 52

Engagement Roadmap Feedback Insights 52