Alida

NOVEMBER 6, 2019

At our very own Insights Day event in San Francisco, some of our most successful customers—VMware, Stitch Fix, and Red Bull—all took to the stage to discuss how they each effectively leverage customer insights to establish strong relationships with stakeholders , create personalized customer experiences, and fuel product innovation.

Customer Insights 173

Customer Insights Insights Events Innovation 173

SAP Customer Experience

NOVEMBER 7, 2023

How the Customer Data Platform is Redefining Retail By Peter Gergen, Solution Architect CX Currently, there is a transition from traditional retail experiences, characterized by generic product placements, impersonal offers and often frustrating checkout lines, to individually tailored customer experiences with a special focus on customer interests.

Retail 73

Retail Customer Insights Insights Customers 73

Totango

JUNE 1, 2021

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. Understanding Customer Success Data. Product Adoption.

Customer Insights 69

Customer Insights Insights Touchpoint Metrics 69

Thematic

SEPTEMBER 1, 2021

Read on to learn how to use our powerful analytics for deeper customer insights. For example, it’s useful to know the main reasons your customers are looking for support. These insights help Product Managers to prioritize issues that matter. But you need the right software to turn this data into insights.

Customer Insights 114

Customer Insights Insights Feedback Demo 114

CSM Magazine

APRIL 18, 2023

Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!

Return on Investment 52

Return on Investment Customer Insights Insights Competitive Advantage 52

BirdEye

FEBRUARY 21, 2024

A game-changer for businesses and agencies Gemini transforms business and agency operations by streamlining workflows with AI tools for drafting emails, personalizing campaigns, and responding to customer inquiries with human-like accuracy. BirdAI , our own AI solution, leads the charge, unlocking insights from online reviews and feedback.

2024 59

2024 Document Innovation Demo 59

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences.

Customer Centricity 52

Customer Centricity 2023 Roadmap Insights 52

Lumoa

APRIL 1, 2020

When it comes to customer experience and your customer insight strategy , it’s no different. What are customer insights? By learning the ins and outs of your customers’ experiences, desires, and expectations of your product you can create a strategy to wow them. Why Build a Customer Insight Strategy?

Customer Insights 83

Customer Insights Insights Customer Journey Mapping Net Promoter Score 83

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Feedback Social Media Demo 52

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Feedback Social Media Demo 52

Alida

AUGUST 12, 2016

Compared to older generations, Millennials care more about purchasing products and supporting brands that align with their values. Seventy-one percent of Millennials want products that align with their beliefs. ENGAGE MILLENNIALS FOR CUSTOMER INSIGHT. Support causes that are important to them. Treat ‰’em like VIPs.

Customer Insights 189

Customer Insights Insights Engagement Marketing 189

Playvox

JANUARY 12, 2022

The macrotrends of staffing pressures , flagging loyalty, and omnichannel service are driving the demand for new solutions that help alleviate blind spots and uncover customer insights to the benefit of service teams as well as product, IT, marketing, and sales. We call it Customer AI. How to Use AI in Customer Service.

Customer Insights 52

Customer Insights Insights Contact Center Customers 52

SurveySparrow

NOVEMBER 29, 2023

Why do you choose one product over the other? It starts with the Product Concept. (So, What is a product concept? What is Product Concept? A product concept is the core idea and functionality of a product. It involves the features and attributes that make a product unique and valuable.

Consumers 52

Consumers Innovation Loyalty User Experience 52

Thematic

MAY 19, 2022

The role of product ops is still relatively new, but it’s fast becoming essential to growing product teams and product-led companies. Product ops can be thought of as a role (or team) within an organization, as well as a skill product professionals can develop.

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

Gainsight

FEBRUARY 13, 2023

Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights. In fact, in times like these, it’s imperative that we’re laser-focused on those customer insights.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

SurveySensum

NOVEMBER 22, 2023

Timing Matters: Collect Feedback at the Right Moments Imagine you bought a new refrigerator for your home, and on the same day, the brand sends a survey to you asking, “ Do you like our product? Or would you recommend our product to your family and friends? Conclusion Customer feedback is crucial for businesses to grow.

Feedback 52

Feedback Customer Insights Insights E Commerce 52

Thematic

MAY 16, 2022

It’s time to refine your product roadmap for the coming year. More than just releasing new features, you want to deliver something that really helps your customers, and meets an existing need. Beyond that, you want to provide a personalized product experience, so your customers feel your product is made just for them.

Social Media 71

Social Media Roadmap Feedback Insights 71

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar Innovation 145

Centercode

JANUARY 8, 2021

It relies on target-market users to identify both the best and worst parts of your product before release. It’s different from market research: the feedback is about refining a mostly developed product, not starting from scratch. To avoid returns, negative reviews, and flooded support lines, your products have to work correctly.

2021 98

2021 Customer Insights Insights 2020 98

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Could you please share what leading the insights team encompassed? Interview with Arianna McClain, Director of UX at Cruise.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Totango

JUNE 25, 2019

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. Voice of Customer: Survey responses and satisfaction scores.

Customer Insights 68

Customer Insights Insights Touchpoint Metrics 68

CSM Magazine

JULY 21, 2023

Enterprises managing large-scale operations process thousands, sometimes millions, of customer interactions daily. Each conversation, email, or chat is a rich seam of qualitative and quantitative data, offering an unfiltered view of customers’ real-time reactions to products, services, and brand experiences.

Customer Insights 52

Customer Insights Insights Social Media Webinar 52

SurveySensum

OCTOBER 24, 2023

Do you want to stay updated with your customer needs and preferences to enhance your product? Well, product feedback surveys are the way to go! By launching these surveys you can actually understand what your customers want, their preferences, and their pain points. Sounds good but, what exactly is product feedback?

Feedback 52

Feedback Social Media Customer Satisfaction Insights 52

Zonka Feedback

AUGUST 18, 2022

A renowned brand is never the result of just excellent products; it is the product of a two-way relationship between the brand and its customers. A successful brand knows what its customers prefer, what influences their decisions, and what would drive them away.

Customer Insights 98

Customer Insights Insights Brands Customers 98

Optimove

OCTOBER 13, 2018

What is Customer Insight Marketing? Customer insight refers to having a deep understanding of your customers, their behaviors, their preferences and even their needs. Customer Insight Marketing Analysis, Strategy and Tools. You need to have the right customer insight tools at your disposal.

Customer Insights 40

Customer Insights Insights Marketing Retail 40

BirdEye

AUGUST 22, 2023

That is why businesses must conduct regular product surveys and collect customer feedback. This can be done across all stages of development – pre-launch, launch, post-launch, and with existing and potential customers too. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business?

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

delighted

APRIL 27, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. For many product managers, customer feedback is the key to making a product successful. This is why carefully structuring and selecting the product survey questions you ask your customers is so important. Product survey best practices.

Feedback 98

Feedback Management Net Promoter Score Advertising 98

Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. Product development. 3 ways VOC insights feed into your growth strategy. Reputation management. Otherwise, just ask.

Customer Insights 59

Customer Insights 2019 Insights Customer Journey 59

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. Product feedback can be solicited or unsolicited.

Feedback 111

Feedback E-support Metrics Insights 111

Totango

JUNE 25, 2019

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. Voice of Customer: Survey responses and satisfaction scores.

Customer Insights 49

Customer Insights Insights Touchpoint Metrics 49

Wootric

APRIL 7, 2021

In the world of software development, Product Managers must integrate customer insights — delights, frustrations, and pain points — into product development. During startup mode, it’s easy to interact with customers every day, inputting their feedback directly into product roadmaps. .

Feedback 52

Feedback Management Customer Journey Mapping Net Promoter Score 52

ChurnZero

MAY 18, 2023

Here’s a list of ChurnZero’s major product releases in Q1 of 2023. Work faster with Customer Success AI (CS AI ) CS AI is the first generative artificial intelligence built into a Customer Success platform, and the first designed for the CS industry. Want to dive deeper into a ChurnZero feature or see it in action?

2023 52

2023 Demo Books Insights 52

Pink Guava

AUGUST 29, 2018

CUSTOMER EXPERIENCE MANAGEMENT THROUGH CUSTOMER INSIGHTS Customer Experience Management through customer insights supports evidence based decision making to create value both for the customers and the business.

Customer Experience Management 40

Customer Experience Management Customer Insights Insights Customer Experience 40

SurveySensum

JANUARY 5, 2023

“Did you know each year more than 30,000 new consumer products are launched and 95% of them fail” – Harvard Business School . How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? . A Product Feedback Tool is an answer. . But how to avoid it?

2023 52

2023 Feedback NPS Demo 52

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Democratize customer intelligence Too many VoC programs are based in silos, with limited sharing of the results across the organization. Published on: November 07, 2018.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

Centercode

SEPTEMBER 17, 2019

In product development, timing is everything. The type of customer-driven product questions you ask, when you ask them, and the kind of customer feedback you use to answer them all influence the insights you pull in and how they’ll ultimately serve you. When you need a product concept or feature idea.

Touchpoint 45

Touchpoint Feedback Roadmap User Experience 45

SurveySparrow

APRIL 21, 2022

Analyze customer sentiment at various points in time. If the product is the driver, the service is the co-driver. The post Smiley Terminal: How to Use It to Gain Customer Insights Onsite appeared first on SurveySparrow. E.g., Christmas shoppers tend to be “grumpier” than the average shoppers. Automobile.

Customer Insights 52

Customer Insights Insights Transportation E Commerce 52