InMoment XI

AUGUST 9, 2022

Email surveys. Sometimes email surveys come after a purchase or to just check in with customers at any point in their journey. Instead of sending out an email, you could use a pop-up survey to ask customers about their experience. How often do you use our product/service? Survey Formats. Pop-up surveys. Receipt surveys.

Feedback 493

Feedback Net Promoter Score Customers Insights 493

BirdEye

DECEMBER 8, 2023

Email continues to be a dominant communication channel, with 73% of businesses relying on it for important announcements. In fact, 38% regard email as their most effective means of communication. But we’ve all dealt with the frustration of unreturned emails and missed connections. Need a quick answer?

Demo 110

Demo Events Communication Feedback 110

delighted

FEBRUARY 26, 2024

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. What is NPS? That’s all you need!

NPS 98

NPS Net Promoter Score Reference Feedback 98

Retently

OCTOBER 16, 2023

In fact, with web users more flooded with email-based distractions than ever , the simplicity of NPS could make it even more valuable than before. Since you’re familiar with systems like Net Promoter Score, you’re more likely to notice them when you engage with new products. Are you stuck in the customer satisfaction bubble?

Net Promoter Score 147

Net Promoter Score Metrics NPS Customer Satisfaction 147

Optimove

NOVEMBER 27, 2023

Why It Matters: Lifecycle email marketing is a strategic approach that involves sending targeted and timely emails to customers throughout their entire journey with a brand. Welcome Series Welcome emails set the tone for a lasting relationship. Send a series of welcome emails over several days or weeks to new subscribers.

Marketing 69

Marketing Loyalty Customer Relationships Customer Retention 69

Team Support

NOVEMBER 30, 2023

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. These can include ticketing, live chat, social media, email, and other means. Email has proven to be effective for easy interaction between the customer and the support agent during an open case.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. billion active users worldwide. Not a problem.

Customer Success 107

Customer Success Touchpoint Document Interaction 107

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. Fortunately, email automation can reduce your workload significantly. To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Email: Hi, [Customer Name].

Customer Success 108

Customer Success Webinar Seminar Events 108

BirdEye

JULY 6, 2023

Email We check our emails every day for personal and business communications. This message type allows businesses to impress their customers with visual aids, product links, and specially designed communication. Email also allows automation for regular communication, such as product alerts, appointment reminders , etc.

Connections 98

Connections Document Communication Customers 98

UJET

JULY 19, 2018

You're queuing up emails for next week's big product announcement when all of a sudden your email service stops working. It's Friday.

Customers 297

Customers Customer Experience 297

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. Car sales emails are a crucial part of that effective communication strategy. All the email screenshots are from Really Good Emails.

Sales 115

Sales Automotive Advertising Demo 115

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Optimove

DECEMBER 4, 2023

What is Email Segmentation? Email segmentation is a targeted marketing strategy that involves categorizing an email list into distinct segments based on specific criteria such as demographics, behavior, or preferences. How does Email Segmentation Work? This increases the likelihood of recipients engaging with your emails.

Download 52

Download Metrics Definition Return on Investment 52

Beyond Philosophy

APRIL 18, 2024

When you don’t pay for a product or service, you should know that you are the product or service. He recommends looking at your spam emails. These personalized ads are not for products I am interested in; they are ads they sold to get in front of my eyeballs. Not all marketers using personalization or email are lazy.

Advertising 78

Advertising Technology Brands Interaction 78

SmartKarrot

JANUARY 12, 2022

Now, let us replace the dress with a product. You may have conducted extensive market research, spent time planning, and allocated a decent budget to develop an amazing product that addresses your customer‘ needs or fulfills their desires. And what better way to announce your product than through an email? Let us dig in.

Advertising 10

Advertising Customer Success Communication Brands 10

CSM Magazine

APRIL 18, 2024

Email Filtering and Response Generation LLMs are capable of managing incoming customer emails by categorizing them, drafting responses, and even sending replies for straightforward issues. Customers can use these voice assistants to get information, make reservations, or even troubleshoot issues with products or services.

Social Media 52

Social Media Customer Service Representative Interaction Customer Service 52

ShepHyken

JANUARY 1, 2021

Sh e provides tips and examples of how to improve the customer experience with automated support emails. Email automation is a way to keep your customers happy. The emails for customers are often unclear and sound super generic and impersonal. That’s why improving communication in automated support emails is a big opportunity.

Customer Service 150

Customer Service E-support Article Customers 150

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. Let’s take a closer look at these two SuccessBLOCs and how they can help you keep the channels of communication with your customers open and productive.

Communication 100

Communication NPS Metrics Engagement 100

Comm100

MARCH 6, 2024

Gone are the days when customers could only get slow and often frustrating support via email or phone. The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. It also provides an opportunity for upselling and cross-selling products or services.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

BirdEye

JUNE 15, 2023

And it works because refer-a-friend marketing campaigns rely on word of mouth to spread awareness about products or services. Incentives can be discounts, cashback, free products/services, or loyalty points. Send out an email to your customers specifically asking them to join the refer-a-friend program.

Reference 98

Reference Sales Social Media Brands 98

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

Optimove

DECEMBER 19, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Having a good email segmentation strategy is instrumental in increasing consumer engagement, ultimately leading to higher conversion rates. One segmentation approach could be based on the age of the students involved.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

SurveySparrow

MARCH 24, 2024

Simply put, the right combination of sales tools can skyrocket your productivity levels. Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics. Still, one can always go with the most versatile products listed below.

Sales 52

Sales Social Media Customer Relationship Management B2B 52

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

2024 111

2024 2023 Customer Success Innovation 111

SurveySparrow

MARCH 19, 2024

People also have an opportunity to ask questions and provide feedback about products and services. They aim to sell a concept by explaining how a product or service makes a difference in a customer’s life in context. Ultimately, they’re buying your solution – not your product itself. Explainer Videos Why are you in business?

Marketing 95

Marketing Social Media Demo B2B 95

ShepHyken

NOVEMBER 2, 2022

If every time you contact the customer, be it in person, over the phone, by email, texting, or any other form of communication, and all you do is sell, sell, sell, the customer will tune you out. More than just tips on how to be more successful with your products, how can you help them be more successful in their business or life?

Customer Service Training 127

Customer Service Training Customer Retention Customers Sales 127

ShepHyken

JULY 9, 2021

All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. For example, you can send them a $10 e-gift card for products on your website, no strings attached.

E Commerce 133

E Commerce Social Media E-support Consulting 133

CSM Magazine

JULY 10, 2023

Building a reputation takes time and effort and one nasty email can ruin years of good work. That’s why it’s important to nail your customer service emails. Customer service emails are a crucial part of maintaining and enhancing customer relationships. Creating loyal customers is a difficult goal to achieve.

Loyalty 52

Loyalty Customer Service Communication Customer Relationships 52

Magellan Solutions

NOVEMBER 4, 2022

Outsource Email Support Stats. Customers demand quick, reliable email support services. If you outsource email support , you can answer customers’ emails quickly. Furthermore, email support teams have the necessary training to deal with consumers. They must ensure that their email services are up to par.

E-support 75

E-support 2025 Consumers Customer Satisfaction 75

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

SurveySensum

FEBRUARY 6, 2024

With cancellation surveys, you can identify specific pain points in your product, pricing, or customer service that drive churn. Additionally, it provides flexibility by allowing users to complete the survey through various channels, including web forms, email links, or even phone interviews.

Feedback 52

Feedback Demo Insights User Experience 52

Team Support

APRIL 23, 2024

This directs them to the most appropriate team, ensuring quick response times and productive solutions. TeamSupport empowers businesses to engage with customers across multiple channels, including email, chat, and social media. It leads to faster production cycles, lower operational costs, and boosts productivity.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

Kustomer

JUNE 5, 2023

When a customer needs to call or email a business with a question, they are typically shifting their focus to make that call or write that email. This opportunity to clear any roadblocks the customer might have with the product or service they’re inquiring about is one of the major benefits of live chat.

Customer Experience 98

Customer Experience Competitive Advantage Customer Satisfaction Communication 98

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. This provides you with objective, measurable feedback on the value customers are gaining from your product. Reach out via Email.

Feedback 101

Feedback Net Promoter Score NPS Customer Satisfaction 101

Optimove

FEBRUARY 13, 2024

It pairs each individual customer with a perfect product recommendation by using flexible testing to determine what works and what doesn’t. Empowers marketers to send a personalized email to a registered visitor or known customer due to an unfinished sequence. For instance, a cart/browse abandonment email.

Download 59

Download Return on Investment Loyalty ROI 59

BirdEye

JULY 24, 2023

Customer feedback analysis refers to the process of examining and interpreting the feedback provided by customers about a company’s products, services, or overall experience. With this insight, businesses get a clearer understanding of how customers perceive their brand, products, and services. How your customer support is doing?

2023 98

2023 Feedback Social Media Net Promoter Score 98

SurveySparrow

APRIL 21, 2024

Businesses looking to foster relationships via email campaigns Email marketing and automation Starts at $4.59/month Whether building an app, website, or product design, you need to do proper research. It offers a frag-an-drop interface, several built email templates, and more to help generate and share emails quickly.

E Commerce 52

E Commerce Feedback E-support Demo 52