product gladly-hero 
Stella Connect
NOVEMBER 2, 2021
Brand heroes’ who feel empowered with knowledge and the motivation to resolve issues on the spot are game-changers. Provide agents with easy access to the people and resources they need to research customer histories as well as products, policies, and promotions. Without them, you’re at serious risk of losing angry customers forever.
Retently
APRIL 5, 2024
Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
DECEMBER 7, 2022
Please adapt these empathy statements so they work with your company’s products or services. To make their jobs easier, please share this list with the customer service heroes on your team. To make empathizing easier, I’ve pulled together a list of a total of 20 ways to empathize with customers. I’m so glad you let us know about this.
Gainsight
MAY 21, 2021
One of the keys to upgrading our services organization was shifting from a “hero” to “intentional” mentality. In hero organizations, success and customer experience are tied to individuals. But our “product” is more than just our technology. are far, far behind us. To say the least, we’ve come a long way. And what changed?
Kustomer
JULY 15, 2021
The goal of CX is to be the customer’s hero and this is accomplished through adapting with your consumers. And that’s why having a product that puts it all right in front of the agent without having to go to another tab, another window, without having to click on it. I’m good, man. Thanks for having me. You’re right.
SurveySparrow
SEPTEMBER 20, 2022
At some point, the product launches, but no one knows about it. Other times its culture or product market fit or money or competition. You want customers who have encountered problems, are unsatisfied with the product or have issues with the sloppy onboarding process, because that is when you have something to learn.
One Millimeter Mindset
FEBRUARY 18, 2020
Addressing unmet client needs is the key to designing the products, services, programs and systems which best serve customers. Then, these stories are products- and services- focused. Over the long-haul. When client retention is the objective. Why do you continue to play it safe and comfortable? Today, Tomorrow and Future-Forward.
Expert insights. Personalized for you.
88 
Let's personalize your content