SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

Optimove

OCTOBER 5, 2023

The fundamental data collection is integral to building a robust customer data platform (CDP) that can equip a multimedia marketing hub (MMH) in the delivery of real time relevant, personalized messaging to existing customers. When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less. 

Marketing 72

Marketing 2023 Loyalty Consumers 72

SurveySparrow

APRIL 15, 2024

While those services still play a crucial role, the spotlight has now shifted towards SaaS products. Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Take a look at SurveySparrow’s product evaluation template.

User Experience 52

User Experience Feedback Events Insights 52

Optimove

NOVEMBER 9, 2023

Thanks to recent shifts in data privacy regulations, including Apple’s app tracking transparency (ATT) and identifier for advertisers (IDFA) changes, the need for innovative, Customer-Led Marketing strategies has never been more urgent. The Big Picture: The rules are always changing when it comes to advertising in the social gaming space.

Advertising 72

Advertising Innovation Download Loyalty 72

ChurnZero

APRIL 18, 2024

Lean on digital tools , in-app communications, and resources to support you (This one sounds like a segue…) Getting started: Three high-touch + high-tech combinations to test “I’ve emphasized the importance of understanding digital CS as a multifaceted strategy rather than a one-size-fits-all solution. Wait, say that again?

Interaction 52

Interaction Customer Engagement Engagement Webinar 52

Optimove

NOVEMBER 7, 2022

There’s never been a more crucial time to take a step back, refocus and refine your app’s UX to make your brand and your app irresistible to give your customers a reason to stick around. . A positive customer experience begins at the point of app activation. Optimize app navigation . Start as you mean to carry on .

Engagement 52

Engagement User Experience Banking Hospitality 52

Amity

JULY 30, 2018

As a CSM, improving product adoption should be a top priority for you in order to ensure your customers’ long-term success. Here are 3 proven methods you can use right now to encourage customers, both new and old, to use your product more effectively. Are there in-app messages and tips to guide you through the next step?

Customer Retention 174

Customer Retention Presentation Engagement Information 174

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Providing tutorial tips to answer customer questions and encourage greater product adoption. What type of medium is used.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Maintain consistency in brand messaging across all platforms. Her frustration turned into joy once again!

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Team Support

AUGUST 19, 2022

With that goal in mind, we are excited to announce the release of our new Messaging and Live Chat Hub SDK. What is Hub SDK Messaging and Live Chat? The Hub SDK (Software Development Kit) provides a way for developers to build and integrate fully custom solutions into the Messaging Hub experience.

Events 98

Events Customer Satisfaction Information Reference 98

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Communication 83

Communication Customer Success Customer Journey Webinar 83

Optimove

FEBRUARY 13, 2024

Real-time data adds extensive targeting and messaging capabilities that puts customers first and ensures timely and meaningful interactions. It pairs each individual customer with a perfect product recommendation by using flexible testing to determine what works and what doesn’t.

Download 59

Download Return on Investment Loyalty ROI 59

Totango

MAY 13, 2022

They can take several forms, including: In-app guides. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? Video tutorials and transcripts.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce.

Management 52

Management Demo User Experience Measurement 52

ShepHyken

MAY 21, 2021

Communication is a key to productivity in any team, and especially a remote one. Communication is a key to productivity in any team, and especially a remote one. Team Apps and IM . Texting with the help of an online text message service is often the fastest way to get hold of someone. . Get Communication Right .

Customer Service 131

Customer Service Communication Culture Travel 131

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. They should be able to answer simple questions and guide customers to products.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

Magellan Solutions

DECEMBER 12, 2023

Imagine this: You’ve availed yourself of a product or a service but still have a lot of questions in mind. They may order through an app or a website but choose SMS or live chat to get order updates and contact customer service. The first thing you should do is create unique brand messaging that resonates with your target market.

Customer Experience 52

Customer Experience Social Media Omnichannel Customer Relationship Management 52

Magellan Solutions

SEPTEMBER 6, 2023

Moreover, it increases productivity and user engagement. These conversations can be used on websites, mobile apps, social media, and messaging apps. If you use messaging apps to talk to customers, YouChat can join in. It talks like a person, making it easy to help customers on these apps.

Customer Engagement 98

Customer Engagement Engagement 2023 Social Media 98

BirdEye

MAY 26, 2023

In this blog post, we’ll explore what features good software should have as well as some of the top scheduling apps on the market. Secure messaging HIPAA compliance entails that patient scheduling software must also offer secure messaging to enable communication between patients and relevant institutions.

2023 98

2023 Healthcare Insurance Government 98

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Six Customer Engagement SaaS Strategies That Work.

Customer Engagement 96

Customer Engagement Engagement Net Promoter Score Metrics 96

BirdEye

DECEMBER 28, 2023

This digital marketing method ensures that the right message reaches the right person at just the right spot. It uses GPS, RFID, Wi-Fi, or cellular data to trigger a targeted advertising action (like a text, email, or app notification) when a mobile device enters or exits a specific geographic area, known as a geofence.

Marketing 59

Marketing Advertising Social Media Events 59

Kustomer

APRIL 2, 2023

Like many heroes, there’s a lot of everyday hustle that makes those big moments come to life, like reviewing documents to get context on customer issues or ensuring panicked questions around product returns are handled with grace. What does it mean to be a ‘Modern CRM?’ These moments happen hundreds of times every day, over and over again.

Document 98

Document Consumers Customer Service Interaction 98

Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. Real-time messaging : Real-time messaging is crucial for Intercom alternatives, as you need to address your customers’ questions instantly, avoiding any delay that could leave them waiting. Why consider an alternative to Intercom?

2024 97

2024 E Commerce E-support Social Media 97

BirdEye

AUGUST 9, 2021

Furthermore, 83% of them use the Instagram app to discover new products and services. That means Instagram is often the average consumer’s entry point to your business, making Instagram direct message marketing a powerful channel for attracting and retaining customers. So how can you effectively manage Instagram messages?

Marketing 98

Marketing Social Media Consumers Engagement 98

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. Incorporate Personalization into Automated Messaging. Make your automated messages more engaging by incorporating personalization.

Customer Engagement 62

Customer Engagement Engagement B2C Customer Journey Mapping 62

Optimove

JULY 5, 2022

We all know that personalization is key to the success of any CRM Marketing strategy and that is especially true when it comes to a key component in those strategies – mobile app marketing. Push vs. in-app. There’s in-app messaging for that. The benefits of in-app messaging.

Competitive Advantage 52

Competitive Advantage Engagement Brands 2022 52

Optimove

JULY 14, 2022

What is In-App Marketing? In-app marketing is any marketing campaign inside a mobile app. Using in-app marketing allows businesses to use real time data and personalized messages to engage customers. Why do you Need In-App Marketing? Types of In-App Marketing. Here are some examples: Notifications.

Marketing 40

Marketing User Experience Feedback Demo 40

Kustomer

JUNE 2, 2023

Its primary function might be to help families and friends stay in touch, but the app can also support brand-to-customer interactions via the WhatsApp Business application and WhatsApp API. WhatsApp is a global messaging platform that allows users to text, talk, and video call one another. More than 2.5 What Is WhatsApp?

Customer Retention 91

Customer Retention Omnichannel Sports Customers 91

Gainsight

JULY 6, 2023

“This should come as no surprise, but the most digital part of Customer Success is in your products. And the best digital products really see you. When you move between your laptop and phone, you expect apps like Spotify to remember you, right? Up-level the in-app experience by leveraging how-to content.

Touchpoint 52

Touchpoint B2C Omnichannel ROI 52

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Encouraging more significant product usage. What Is Customer Retention Software? Reminding customers of renewal deadlines.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

Totango

APRIL 7, 2021

In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon. While back then, there were around 100,000 apps available for download, today, there are literally millions of apps on the market. So many, in fact, that there might actually be an app for everything. .

2009 118

2009 Social Media Download Customer Success 118

BirdEye

JULY 5, 2023

Increase sales – Existing customers trust your brand and know your products, so they’re more likely to continue purchasing and engaging with your business. Customer acquisition is one of the biggest challenges and expenditures for businesses. And that is done with relationship marketing. Why does relationship marketing work?

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. Here we’ll look at the concept of milestone messaging and how it applies to key stages in your customer lifecycle. Milestone Messaging as a Customer Success Manager Automation Strategy. Onboarding Welcome Messages.

Customer Success 105

Customer Success Management Net Promoter Score NPS 105

BirdEye

JULY 7, 2022

Automated text messaging could be the solution your business needs. With automated text messaging, you can seamlessly streamline your messaging campaigns and improve your interactions with customers. What is an automated text message? Why should you automate your text messages? Automated text message examples.

Customer Experience 98

Customer Experience Events Customers Sales 98

Optimove

MAY 4, 2023

Location-based marketing uses several techniques to target app users; the most common are geo-fencing, geo-targeting, and geo-conquesting. Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it. If you’re not in on the action yet, it’s time to get your skates on!

2023 52

2023 Social Media 2025 Connections 52

CSM Magazine

AUGUST 21, 2023

Use customer data to tailor your marketing messages, offer personalized recommendations, and create customized promotions and offers. Use digital signage, touch screens, and other interactive displays to showcase product features and benefits, offer product demos, and provide educational information about your brand and products.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Optimove

SEPTEMBER 19, 2023

Real-time marketing empowers you to seize the moment, and leverage the customer data that you have, enabling messages to be triggered based on live customer actions. One, you’ll need to know which products your customer wants to hear about, either their favorite category, an item they’ve saved, or an item they’ve viewed, for example.

Marketing 52

Marketing 2023 Events Retail 52