InMoment XI

OCTOBER 19, 2023

They allow businesses to manage customer data, track interactions, and gain valuable insights into customer behavior. They are ideal for businesses that primarily receive calls, emails, or chat messages from customers seeking assistance or information. As a result, they become essential for maintaining a competitive edge.

Contact Center 364

Contact Center Customer Service Omnichannel Social Media 364

InMoment XI

MARCH 27, 2024

This is a valuable source of insight into how your company can deliver experiences that reflect the lives of their customers. With these insights in place, your organization can make the transition from digital strategy guesswork to streamlined research processes and personalized, customer-centric marketing.

Automotive 260

Automotive Management Social Media 2024 260

InMoment XI

JANUARY 10, 2024

Enhanced Insights Issue: Siloed data from separate channels can make it challenging to gain a comprehensive understanding of customer behavior and preferences. Solution: Omnichannel systems provide a holistic view of customer interactions, allowing businesses to gather valuable insights. John doesn’t need to re-explain the issue.

Contact Center 260

Contact Center Omnichannel Customer Satisfaction Retail 260

InMoment XI

JANUARY 16, 2024

It aims to streamline and improve various aspects of customer service, from handling routine inquiries to providing personalized assistance. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes. How Does Contact Center AI Work?

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. When a product breaks or does not function properly, the OEM is typically liable for the repair, replacement, or refund of that item according to the terms of the warranty. Using Visual Assistance as a Solution to Successful Warranty Cost Management.

Management 207

Management Contact Center B2B Innovation 207

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

Omnichannel 52

Omnichannel Fashion Events Culture 52

Kustomer

SEPTEMBER 7, 2023

Real-time agent assist technology can significantly support a human agent in their moment of need and help enhance your business’s overall CX. In this blog, we’re discussing what AI agent assist is and why it’s beneficial. What is Agent Assist? In fact, AI bots alone cannot solve customer problems.

Customer Service 97

Customer Service Contact Center Customers Technology 97

Kustomer

MARCH 19, 2024

Summary : KIQ Agent Assist is now Generally Available. For over 9 years, Kustomer has been developing products and capabilities that place the customer at the center of the experience. Late last year, we introduced KIQ Customer Assist , an AI-powered self-service bot, which has increased efficiency by 45%. How Does it Work?

Metrics 69

Metrics Webinar Interaction Loyalty 69

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Count on actionable insight to elevate your customer interactions.

Customer Service 139

Customer Service Net Promoter Score Customer Service Representative NPS 139

TechSee

JUNE 23, 2020

Al technologies are uniquely positioned to support companies as they create MX models because they have the ability to extract insights from multiple data sources — including unstructured text, voice calls, images, and video — and put them into contexts that generates actionable insights to improve customer interactions.

Multi-Channel 207

Multi-Channel Contact Center Touchpoint Interaction 207

TechSee

MAY 19, 2020

Product registration – the process of capturing new customers’ information – enables brands to connect directly with consumers and engage with them during their relationship with the company. The challenge for brands is to get their customers to take that first step: register their products. Product registration process trends.

Consumers 207

Consumers Brands Engagement Loyalty 207

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Retently

NOVEMBER 27, 2023

Outsourcing saves the capital, which can be reinvested in your product or business. It can be used for more critical issues within the company and on aspects that will demonstrate the product’s real value to your customers.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Optimove

NOVEMBER 7, 2023

As marketers we need data at our fingertips to unlock customer insights, getting innovative ideas for engaging campaigns, and perfectly orchestrating communications to each customer. Optibot is your trusty helper in automating analysis and optimization of marketing campaigns with AI-powered insights. That’s exactly what OptiGenie does.

Marketing 83

Marketing Multi-Channel 2012 Customer Journey 83

Lumoa

DECEMBER 19, 2023

Regarding a product review, it can analyze sentiments related to various product attributes, such as design, performance, and price Fine-grained sentiment analysis. These algorithms classify the sentiment as positive, neutral, or negative, providing valuable insight into customers’ feelings.

Social Media 83

Social Media Feedback Banking Automotive 83

TechSee

JUNE 10, 2021

There are more cost-efficient, convenient, and safer options available that assist with truck roll optimization and even elimination, but many organizations have not implemented them. Open your eyes to Visual Assistance . Visual assistance has many more use cases than organizations realize. This blog challenges that status quo.

Innovation 207

Innovation 2025 Transportation Consumers 207

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Net Promoter Score Average Handle Time Omnichannel 74

TechSee

APRIL 17, 2022

This eliminates the need for the customer to repeat themselves – as would be necessary in a cold or blind transfer – and allows the follow-up conversation to be seamless and productive. Warm transfers provide the context and insight needed by the next party making every interaction personal, continuous and efficient.

Customer Experience 207

Customer Experience Call Center Omnichannel Insurance 207

Magellan Solutions

AUGUST 4, 2023

Productivity is essential to success in many different fields. Productivity increases efficiency and also creates room for innovation and expansion. Additionally, it improves existing workflow and offers insightful data. These AI tools for improving productivity are paving the way to improved efficiency.

Call Center 98

Call Center Innovation Document Insights 98

Team Support

APRIL 23, 2024

By providing timely assistance, agents can establish themselves as partners. TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale. This directs them to the most appropriate team, ensuring quick response times and productive solutions.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

Optimove

DECEMBER 5, 2023

But the use cases go beyond (though inclusive of) copy assistants and image generators. While your data teams have the skills for deep analysis and SQL, they may not have the time, and dynamic marketers need instant insights to meet customer expectations. So, what if you could ask someone for insight and get an answer in seconds?

Marketing 59

Marketing Download 2022 Insights 59

Clarivate

FEBRUARY 29, 2024

Currently in beta with top universities, ProQuest Research Assistant achieves a milestone in next generation content discovery by enabling students to use conversational inquiry to explore vast, vetted and authoritative content. We believe the synergy between technology and scholarly values is what creates and nurtures curious minds.”

Government 75

Government Document Insights Technology 75

Magellan Solutions

JUNE 19, 2023

Businesses can boost productivity and cost-effectiveness by taking advantage of greater efficiency. NLP enables effective customer interaction using virtual assistants, chatbots, and voice recognition technology. This leads to enhanced efficiency and productivity. These technologies can offer tailored assistance.

Healthcare 105

Healthcare Call Center Innovation Communication 105

Magellan Solutions

MARCH 5, 2023

However, keeping up with the demands of digitization can sometimes lead to a sacrifice in productivity and efficiency, particularly when employees are reliant on traditional methods. One increasingly popular solution to this problem is the employment of virtual assistants.

E Commerce 98

E Commerce E-support Healthcare Social Media 98

Lithium

JANUARY 2, 2024

This Gartner® analyst report explores questions like this, providing valuable predictions and insights for executive leaders. In this post, we’ll share community examples from leading brands with insights on what makes them successful. So how does it now fit into our future, and should executives be taking a closer look?

2024 52

2024 Social Media 2023 Contact Center 52

BirdEye

SEPTEMBER 14, 2023

AI for small businesses enhances customer experiences, reduces operational costs, and increases production. One example is AI-powered chatbots and other virtual assistance tools to respond to consumer inquiries. You’ll be privy to valuable insights like call resolution stats or customer sentiment.

Financial 111

Financial Social Media Consumers Insights 111

BirdEye

AUGUST 31, 2023

Did you know that 51% of consumers purchase products or services from multi-location businesses with a local presence at least weekly? Automation for actionable insights Once you have automated review generation for all your locations, you can expect a steady stream of reviews. Here’s how BirdAI’s review summary can help you.

Demo 111

Demo Feedback Insights Consumers 111

Magellan Solutions

APRIL 11, 2024

Shopify telephone support refers to the customer service trained professionals provide to assist Shopify merchants and their customers over the phone. Types of Customer Inquiries Handled With Shopify telephone support, you can get assistance with a wide range of queries, such as: Technical issues (e.g.,

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

Win the Customer

SEPTEMBER 6, 2023

It’s the bridge that connects consumers to products and services, and how companies handle customer inquiries and issues can make or break their reputation. Unlike human agents who have limited working hours, chatbots can assist customers 24/7. Customer service is the lifeblood of any business.

Customer Service 64

Customer Service Customers Interaction Customer Expectations 64

Optimove

SEPTEMBER 29, 2023

Gartner reported, “The critical characteristic of Challengers is that they have capable, proven and mature products, with numerous live customers, with an overall solid and well-recognized position in the marketplace,” the report states. It marked the fourth time that Optimove was recognized as a Challenger.

2023 78

2023 Marketing ROI Download 78

CSM Magazine

FEBRUARY 12, 2024

By initiating these calls, businesses can provide personalized assistance, address inquiries, and offer valuable insights and recommendations. It also allows businesses to gather feedback, refine products or services, and enhance the customer experience. In addition, outbound voice communication is not only about sales.

Communication 52

Communication Contact Center Omnichannel Call Center 52

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. AI-driven customer service offers numerous benefits, including improved efficiency, personalized experiences, and real-time assistance.

Customer Satisfaction 62

Customer Satisfaction Customer Service Exceptional Customer Service Customers 62

Team Support

DECEMBER 20, 2023

In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem. Bottom line: Plant seeds now and watch your team’s productivity grow over time.

2024 108

2024 Omnichannel Social Media 2023 108

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

2024 52

2024 Marketing Demo NPS 52

delighted

APRIL 26, 2024

Following that launch, we prioritized listening to your customer feedback, holding over 100 product-focused conversations to learn what you loved or didn’t love about the product. AI assisted survey creation To kick off the year, we focused on AI-supported survey creation within Delighted Surveys. Take a peek at our roadmap !

2024 52

2024 Roadmap Feedback Insights 52

BirdEye

SEPTEMBER 11, 2023

With AI-driven solutions, you can bring efficiency across customer touchpoints, increase customer satisfaction, support self-service options, and gain valuable insights to deliver highly tailored and engaging interactions. However, this technology needs highly insightful data to make a real difference in your customer experience.

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114