InMoment XI

APRIL 24, 2024

An omnichannel contact center strategy enables the creation of superior patient care by seamlessly integrating various communication channels. Those aiming to elevate their digital transformation journey are embracing integrated customer experiences. Why Does Healthcare Need Contact Centers?

Contact Center 260

Contact Center Healthcare Insurance Social Media 260

InMoment XI

FEBRUARY 9, 2024

It’s driven, in part, by product innovation. Let’s take a closer look at how integrated CX platforms, and AI-powered tools in general, enable automotive brands to deliver intelligent, bespoke experiences that successfully attract, convert, and retain customers. The automotive industry is in the midst of a huge transformation.

Automotive 260

Automotive Customer Journey E Commerce 2022 260

Gainsight

JUNE 10, 2020

So, how can you use everyday tools to create better practices, promote efficiency and productivity? Gainsight New Email and Calendar Integrations. Improve your productivity by giving you access to core Gainsight functionality within the solution you use the most— email and calendar. How can we do that?

Customer Success 52

Customer Success Books Management Information 52

Experience Investigators by 360Connext

MARCH 5, 2024

Even seemingly back-end roles like product development and IT are integral in supporting customer-facing employees and building the systems your customers use. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

TechSee

AUGUST 10, 2023

As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy. Our computer vision AI will empower AWS digital channels to see into the physical world, identify products, and even offer automated technical support solutions via AR guidance.”

Connections 206

Connections Contact Center Average Handle Time Omnichannel 206

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. Super easy – just integrate a simple plug-in, and you’re good to go. What’s NPS All About?

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Team Support

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Clarivate

JULY 31, 2023

Today, the Dialog Solutions brand has been integrated into Clarivate. Following the acquisition of Dialog Solutions as part of the ProQuest M&A in December 2021, Dialog Solutions products and services will be folded into the Clarivate portfolio of offerings for Life Sciences & Healthcare.

Healthcare 52

Healthcare 2021 Technology Innovation 52

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. “I’ve Not a problem.

Customer Success 107

Customer Success Touchpoint Document Interaction 107

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. These behaviors will guide our strategy as we continue to evolve and innovate.

2024 111

2024 2023 Customer Success Innovation 111

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Manual data entry, product information, customer orders, or inventory updates are prone to human mistakes that can lead to inaccurate information in your systems. What is the secret to thriving in the booming eCommerce landscape?

Sales 52

Sales 2027 Measurement Call Center 52

West Monroe

APRIL 22, 2024

But success demands more than technological adoption—it requires a fundamental shift in mindset toward prioritization, stakeholder engagement, and seamless integration of digital assets throughout member and provider journeys. Simplifying foundations streamlines operations and boosts effectiveness.

Healthcare 52

Healthcare Download ROI Technology 52

SurveySparrow

APRIL 15, 2024

While those services still play a crucial role, the spotlight has now shifted towards SaaS products. Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Take a look at SurveySparrow’s product evaluation template.

User Experience 52

User Experience Feedback Events Insights 52

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. Announced during our flagship event, Totango Live!

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

Magellan Solutions

APRIL 3, 2024

Ensure their chat platform is user-friendly, secure, and integrates seamlessly with your existing systems. Integrating BPO Chat Support Into Your Business To ensure a consistent and cohesive customer experience, it is essential to seamlessly integrate the BPO chat support provider into your existing business processes and systems.

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Customization and Integrations Zendesk supports many third-party apps and add-ons that can add more features to your help desk implementation. The integrations do not require any coding effort.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Team Support

JULY 31, 2023

The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed?

Social Media 97

Social Media Metrics Customer Satisfaction Culture 97

Interactions

APRIL 19, 2024

Empowering Agents with GenAI: Unsurprisingly, GenAI came up time and time again, illustrating how it can augment agent productivity and provide real-time insights. Participants explored how this approach fosters flexibility and creativity in addressing customer concerns, ultimately enhancing both customer and agent satisfaction and loyalty.

Insights 62

Insights Workshop Customer Experience Contact Center 62

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. One way to tackle the challenge is to integrate artificial intelligence (AI) into your workforce engagement strategy. In a buyer’s market, what is the future of workforce engagement?

Engagement 73

Engagement Contact Center Culture Metrics 73

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

Team Support

APRIL 17, 2024

TeamSupport includes customer success tools designed to nurture long-term relationships, ensuring customers are not only satisfied but genuinely successful with your product or service. This proactivity cements customer trust and loyalty, contributing to a positive cycle of engagement and feedback.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

CSM Magazine

APRIL 22, 2024

As Laura Stevens, CCaaS & CRM Product Manager at Awaze, pointed out, their company is still in the early stages of integrating AI across different platforms and services. Conversational agents are expected to become more prevalent, enabling fully digital twin journeys that seamlessly integrate with human support when needed.

Omnichannel 52

Omnichannel Fashion Events Culture 52

CSM Magazine

APRIL 5, 2024

Delivering high-quality products and services has become paramount for businesses to stay competitive. Focus on Core Competencies: Engaging third parties frees up more time and other resources for the company to focus on core business functions like innovations and product development.

Customer Satisfaction 52

Customer Satisfaction User Experience Innovation Marketing 52

Kustomer

MARCH 19, 2024

For over 9 years, Kustomer has been developing products and capabilities that place the customer at the center of the experience. These have been developed by leveraging our integrations with OpenAI’s Large Language Models (LLMs) and Amazon Translate to create personalized, customer-aware experiences, at scale. Turbo, GPT-3.5

Metrics 69

Metrics Webinar Interaction Loyalty 69

CSM Magazine

APRIL 18, 2024

Large language models can analyze customer data and interactions to provide personalized product recommendations and offers, improving the overall customer experience. Customers can use these voice assistants to get information, make reservations, or even troubleshoot issues with products or services.

Social Media 52

Social Media Customer Service Representative Interaction Customer Service 52

Gainsight

DECEMBER 19, 2023

They shift and change with your products, your markets and even your go-to-market strategy. A pivotal element in Comeet’s strategy is the integration of Gainsight, a platform that has been instrumental in reducing friction during crucial hand-off points. A carefully crafted customer journey is not static.

Customer Journey 97

Customer Journey Customer Journey Mapping Roadmap Customers 97

Kustomer

JUNE 2, 2023

WhatsApp Business allows businesses to reach consumers via messaging, and WhatsApp API is a paid-for integration for CRM that’s designed to help larger businesses achieve a similar goal. Then you can move on to the next step — integrating WhatsApp into your CRM. No worries: It’s a pretty straightforward process. WhatsApp with Your CRM?

Customer Retention 91

Customer Retention Omnichannel Sports Customers 91

Magellan Solutions

JUNE 23, 2023

It has helped companies increase their production, efficiency, and cost-effectiveness. Opportunities of AI in Outsourcing Increased Efficiency and Productivity One of the key benefits of outsourcing artificial intelligence is improved efficiency. Businesses can achieve a higher level of productivity and efficiency in their operations.

Competitive Advantage 98

Competitive Advantage Innovation Customer Satisfaction Technology 98

Team Support

JULY 20, 2023

Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration. This seamless integration enables support agents to work in their preferred platform, while engineering does the same - while all necessary information is passed between the systems.

Customer Satisfaction 98

Customer Satisfaction Demo Innovation Customers 98

SurveySparrow

JUNE 26, 2023

With the AI Survey feature, manufacturers can seamlessly implement quality assurance measures by gathering feedback from stakeholders involved in the production process. Surveys offer an excellent opportunity to obtain feedback during product development stages. This helps them be on top of issues and correct it at first notice.

Feedback 93

Feedback Customer Relationship Management Insights Innovation 93

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. ’ Multichannel Integration: To put it simply, this is a don’t miss a beat feature. Is the feedback positive, negative, or neutral?

Social Media 157

Social Media Feedback User Experience Insights 157

CSM Magazine

MARCH 13, 2024

Instant Feedback Collection Rather than relying on customers to visit a website and fill out a survey, businesses can use QR codes to solicit immediate feedback on products or services. Access to Product Information QR codes on product packaging can connect customers to a wealth of information in an instant.

Customer Service 52

Customer Service Loyalty Programs Automotive Retail 52