Lithium

JANUARY 2, 2024

Marketing Release Notes There was an issue with the Instagram API, causing Instagram Stories metrics to show zero Impressions and Reach incorrectly. The underlying issue has been resolved, and the accurate number of Impressions and Reach will be updated as soon as we receive the data from the API.

2024 52

2024 Social Media 2023 Contact Center 52

PK

JANUARY 21, 2021

How should businesses tackle their API strategies? I get asked this question a lot when consulting API teams. The answer: organizations should adapt their APIs to serve customers, and productized […]. The post Webinar recap: The incredible power of productized APIs appeared first on PK.

Webinar 52

Webinar Consulting Innovation Article 52

Happy or Not

NOVEMBER 8, 2023

HappyOrNot’s enhanced API: designed to intuitively suit BI applications Recognizing the added value of processes and integrated data, HappyOrNot has elevated its Application Program Interface (API) to intuitively support BI applications and their data structures.

Customer Satisfaction 36

Customer Satisfaction Retail Insights Feedback 36

Lumoa

DECEMBER 8, 2022

People give public reviews on your product whether it’s on the App Store or Play Store, on TrustRadius or Capterra, on Tripadvisor or Booking.com. On the other hand, you might not know why people rate your product high or low. Lumoa has very clear open APIs and based on your goals, integrations can serve various purposes.

Customer Experience 94

Customer Experience Webinar Customers Marketing 94

delighted

DECEMBER 3, 2021

Think about all the apps you currently use that are centered around productivity. For instance, let’s say you want to send a survey to every customer who purchases your product. Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. Enter survey automation.

Document 97

Document Events Connections Customers 97

PK

FEBRUARY 1, 2021

The post Three essential elements of API productization appeared first on PK. The world has become a very different place. As consumers, we’re shaping our digital ecosystems to meet the needs of the moment. We no longer need to wait for new […].

Consumers 40

Consumers Innovation Article 40

Lithium

JULY 5, 2023

Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. Consumer behaviors have been changing for years, and the pandemic only accelerated this trend.

2023 52

2023 Webinar Events Definition 52

Lithium

JULY 31, 2023

Updated insights include new analytics APIs, health and engagement metrics, reports, and more. A more open, flexible platform : Build exclusive community experiences and custom integrations without limits using an evolved API-first architecture with a robust new GraphQL layer.

Presentation 52

Presentation ROI Insights User Experience 52

TechSee

JUNE 29, 2023

Once deployed, the LLM requires ongoing monitoring, optimizing, and retraining with new products or software version deployments. These integrations will encompass primary API data syncs and AI-to-AI integrations between the service AI and the various AI solutions provided by each platform.

Customer Service 202

Customer Service Customer Service Representative Contact Center Technology 202

Lithium

SEPTEMBER 5, 2023

Khoros Fresh Features: Episode Two Fresh Features is a recurring video series to help you learn more about significant product releases from the previous quarter and high-level product focuses for the next quarter. Marketing Announcement: Advanced Twitter Metrics Changes The API supporting Advanced Twitter Metrics is being deprecated.

2023 52

2023 Webinar Metrics Social Media 52

COPC

OCTOBER 26, 2023

For instance, we would want the AI to carefully answer questions like “What are the limitations of your products?” ” or “How does your product compare with a competitor X?” But it’s much more than enlisting engineers to call LLM APIs.

Technology 77

Technology Customer Experience Consulting Insurance 77

TechSee

AUGUST 31, 2022

Over time, customization and further API integrations will enable more robust, integrated capabilities, expanding the impact and potential of the solution. Furthermore, the availability of robust APIs will allow you to easily customize data and operational flows to meet your changing requirements, with limited further resource investment.

Engagement 109

Engagement Technology Culture Omnichannel 109

TechSee

SEPTEMBER 21, 2023

Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. You can also use these visual AI models within your own applications via our secure APIs. These chatbots demanded a lot of effort from users and administrators.

Contact Center 109

Contact Center Document Virtual Agent Interaction 109

PK

MARCH 11, 2020

The success of your API practice is tied to the usability of your API Developer Portal. API developer portals have expanded beyond channels targeting technologists. They’ve become true marketplaces that showcase your brand, culture and products. API developer portals are just like any other website.

Document 52

Document Measurement Consumers Metrics 52

Inbenta

JULY 3, 2020

WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. However, the WhatsApp Enterprise API works to a certain extent, which means that it is not available to all companies.

Communication 98

Communication Download 2020 Customer Expectations 98

CSM Magazine

DECEMBER 6, 2022

“New technology and new payment methods are at the forefront of the industry for 2023,” according to Alessandro Della Volta, VP of Product at PCI Pal. More and more CCaaS platforms are deploying real time speech-to-text sentiment analysis products, based on machine learning. of PCI DSS continues in earnest in 2023.”

2023 52

2023 Multi-Channel Omnichannel 2024 52

CSM Magazine

JULY 13, 2022

Consumers deserve a bank that offers competitive rates, innovative financial products, and quality services. The Save Pocket is an interest-bearing sub-account where customers benefit from an interest rate of 1.00% APY. They host a Knowledge Center where customers can self educate about ONE’s products and get their questions answered.

Banking 59

Banking Customer Service Financial Social Media 59

Cyara

MARCH 24, 2021

Recently on the blog, we offered an easy-to-understand overview about What Is an API.

Blog 67

Blog Communication Customer Experience Customers 67

BirdEye

APRIL 28, 2022

The vast majority of consumers looking for a product or business online start with a Google search. Then, they will quickly find the option to read and write reviews on the product they are looking for. The secret to this is Birdeye’s integration with Google’s private direct reviews API. Google continues to gain more reviews.

2022 52

2022 2021 Automotive 2020 52

Oracle

JANUARY 24, 2018

RESTful APIs. Industry-standard interfaces like RESTful APIs are the key to successful collaboration as they allow systems to easily communicate securely and privately for a seamless flow of information and full view of the customer.

2018 111

2018 Customer Relationship Management Innovation Customer Relationships 111

Inbenta

AUGUST 30, 2021

To make this possible, We partner with other products that augment Inbenta’s offering. First, we need the API key and the secret key of our Inbenta chatbot: You can read about the Inbenta credentials here. Possible options are: Production (default): This environment retrieves the contents/categories published live. NLP Testing.

Connections 59

Connections Books Customer Experience Technology 59

Confirmit

MAY 29, 2018

What are the Confirmit Horizons APIs? Confirmit is committed to providing seamless integrations through its broad set of REST and SOAP APIs designed with specific use cases in mind. Why Confirmit APIs? Confirmit APIs Overview. Market Research Product Innovation White Papers. REST can use four different HTTP 1.1

White Paper 51

White Paper Customer Relationship Management Document Download 51

Strativity

DECEMBER 12, 2022

The limitations of Commercial off the Shelf (COTS) solutions and all-in-one packaged products became apparent during the pandemic, when businesses relying on traditional digital experience platforms struggled to respond efficiently to changing consumer habits. The code configurations can be reused for future applications or websites. .

Technology 52

Technology Touchpoint Omnichannel Presentation 52

Gainsight

NOVEMBER 21, 2023

However, with complex product offerings, legacy technology, and a user base spanning decades of expertise, Autodesk found itself facing a formidable challenge—closing the notorious “Say Vs. Do Gap.” By closing the feedback loop, they validated product roadmaps aligned to user priorities.

Feedback 52

Feedback Roadmap Entertainment Insights 52

Retently

JUNE 24, 2018

In the increasingly crowded market, each NPS® product strives to become noticeable by means of distinct features that makes it competitive and visible. Must-have features to look for in an NPS product. They can use different product or services you offer, can be spread geographically, or be at different customer lifecycle stages.

NPS 106

NPS Net Promoter Score 2018 Feedback 106

NetBase

FEBRUARY 26, 2019

When API changes hit – and you can bet they will with regularity – you hope and pray that your social analytics tool is on top of the updates, or better yet, ahead of them. That’s why it’s important to carefully vet social listening providers to see how they handle API changes. But that often isn’t the case.

Demo 66

Demo Reference Brands Insights 66

Totango

APRIL 26, 2021

SCIM User API Improvements: Support API capabilities to update team members in Groups / Teams. . For additional details, please review the ‍ product release notes. The post Totango Product Update – Welcome to Kyoto! You can also enable a walkthrough script with a script UR L. . ‍ Register now.

Webinar 62

Webinar Download NPS Definition 62

BirdEye

JUNE 27, 2023

Businesses rate Birdeye highest on comprehensive features, ease of use, enterprise reporting, AI, automation, API integrations, and customer service. Birdeye has been consistently rated as the #1 platform for reputation management and customer experience by G2 Crowd, Google, and Capterra.

2013 52

2013 Innovation Customer Experience Management Technology 52

SurveySparrow

APRIL 21, 2024

Whether building an app, website, or product design, you need to do proper research. 5) Suitable for – Development companies to make the client work easier Best for – Backend development without code Xano is a no-code API builder that allows you to transform, filter, and integrate data from anywhere.

E Commerce 52

E Commerce Feedback E-support Demo 52

CustomerSuccessBox

APRIL 3, 2022

Its objective is to guarantee that your customers get the most value from your product. get the most out of your product, make them feel appreciated and a component of your milestone triumphs, and prevent them from churning with unique offers and discounts. Find your access credentials and API key information below.

Customer Success 52

Customer Success Webinar Customers Consumers 52

CSM Magazine

OCTOBER 26, 2021

This can be done without the need for any overcomplicated software solutions or tools; instead a simple and well-designed API will let you offer clients a streamlined way to both explore what services you can provide and to contract you if they like what they see.

Customer Service 52

Customer Service Customers Interaction Connections 52

TechSee

MARCH 16, 2023

As the leader in computer vision solutions for the service industry, we at TechSee work with large organizations to help them utilize AI to automate service for their products. An OCR application can read this text so that a CRM or support database can automatically identify the relevant product. To learn more, contact us.

Document 109

Document Presentation Technology Information 109

delighted

MAY 25, 2022

This is done in accordance with G2’s moderation policy to ensure that one user doesn’t write more than one review for a product. Since your Delighted surveys are likely triggered at milestone product or service interactions, you can rest assured these customers have experienced your product enough to also leave an informed review.

Feedback 52

Feedback Brands Customer Journey Measurement 52

Comm100

DECEMBER 12, 2023

The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API.

2024 78

2024 Innovation Customer Service Omnichannel 78

Talkdesk

OCTOBER 14, 2020

With cloud-based flexible platforms, banks can quickly deploy omnichannel campaigns to meet customers where they are offering services and products to ensure positive repayment outcomes–without compromising privacy or compliance. Flexibility The core platforms of borrower service should manage more than just one product.

Banking 105

Banking Contact Center Omnichannel Insurance 105

Inbenta

AUGUST 17, 2021

Keeping the current and future in mind, Inbenta has built several integrations to various voice products making it easier to create voice bots. . They offer a host of products. This process is known as speech recognition and it’s essential to the success of a voice bot. How to build a voice chatbot: integrations powered by Inbenta .

Customer Service 94

Customer Service Competitive Advantage Call Recording Interaction 94

Help Scout

SEPTEMBER 2, 2021

When supporting a highly technical product, a tier 2 team may handle implementation and core product guidance. In contrast, the tier 2 team supporting a retail product may handle lower priority bugs, dispute resolutions, or triage, as their skills are less about product knowledge and more about service experience.

Culture 103

Culture Reference Customer Service Representative Document 103