Gainsight

DECEMBER 19, 2023

They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey.

Customer Journey 97

Customer Journey Customer Journey Mapping Roadmap Customers 97

inQuba

APRIL 11, 2023

inQuba’s WhatsApp-enabled journey orchestration achieves never-seen-before results In recent years, businesses have relied heavily on email and SMS as channels to communicate with their customers. The power of WhatsApp-enabled orchestration is boosting customer conversion and business revenue.

Customer Journey 52

Customer Journey Engagement Multi-Channel Social Media 52

Optimove

SEPTEMBER 25, 2023

Optimizing Mobile Marketing Strategy for Customer Loyalty: A Journey Orchestrated with the Customer Given that smartphones have become an integral part of our daily lives, brands have a remarkable opportunity to leverage their mobile marketing strategy to cultivate customer loyalty.

Marketing 52

Marketing Touchpoint Loyalty Social Media 52

Gainsight

JULY 7, 2023

And when customers are instead given separate experiences and destinations to visit, often managed by completely separate teams, the customer journey quickly becomes a patched-together and ultimately disconnected one. Who’s the DCS Package For? How Does the DCS Package Drive Cohesive Customer Journeys?

Customer Success 52

Customer Success Touchpoint Customer Journey 2023 52

Optimove

MARCH 26, 2024

Next-Gen Marketing Advancements: Shai Frank, Optimove’s SVP of Product, followed by announcing next-generation advancements to Optimove’s AI-powered Suite, OptiGenie, plus more new features to empower marketers. You will need to be able to understand your customers and orchestrate these experiences at scale across a wide variety of channels.”

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2024 Connections 2025 Download 64

Circular Edge

MARCH 10, 2024

Schedule a 1on1 discussion, see demos of product and service innovations, enter to win special customer giveaways & more. Booth #609 is also where you can explore supply chain automation using AtomIQ , featuring live demos of our barcode/QR code/RFID scanning solution, customer success stories & more.

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2024 Entertainment Demo Innovation 40

Optimove

MAY 9, 2023

Digital Ads Orchestrate digital ad campaigns directly from Optimove to ensure customers and their lookalike audiences are served the most relevant ad, every time. Deffered Deep links Engage potential customers using mobile promotions that take non-users to a specific content page inside an app.

ROI 52

ROI Engagement Marketing Customer Relationships 52

Circular Edge

MARCH 4, 2024

upgrade to address current gaps and future proof their business by establishing the latest technology foundation for Continuous Innovation, including mobile, Orchestrator and RPA. “We Featured customer success stories have included bringing customers back from off maintenance, rolling out Orchestrations, upgrading 9.2

Transportation 52

Transportation Apparel Sports 2017 52

Optimove

OCTOBER 28, 2021

The Optimove-Criteo integration empowers marketers to leverage Optimove’s hyper-segmentation and multichannel orchestration capabilities with Criteo’s advanced advertising platform. The post Optimove and Criteo Announce Partnership to Scale Multichannel Marketing Orchestration and Personalization appeared first on Optimove.

Marketing 52

Marketing Advertising Presentation Brands 52

inQuba

FEBRUARY 21, 2023

They are a far cry from the transactional, one-size-fits-all experiences that were once the norm. Use Case – upping the onboarding conversion rate As an insurance professional, you know that the customer journey is as important as the products and services you sell. And then it was time to orchestrate for conversion!

Insurance 52

Insurance Multi-Channel Download Reference 52

Circular Edge

MARCH 4, 2024

Circular Edge is expanding its presence with new product & service innovations, entertaining experiences, and customer giveaways at the upcoming BLUEPRINT 4D conference Circular Edge, an award-winning Oracle JD Edwards, Oracle Customer Experience (CX) & Cloud Service Provider and member of Oracle PartnerNetwork, is returning to Las Vegas June (..)

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Optimove

OCTOBER 22, 2020

Regardless of whether it comes from a marketing channel, from support, or the product itself, customers see the brand as one entity and expect the brand to do the same. Great marketers strive to keep their messages and automation as harmonious as possible, to provide one holistic experience to their customers. So far, so good.

Apparel 52

Apparel 2020 Communication Brands 52

Optimove

APRIL 17, 2024

Segmentation allows brands to truly know who their most valuable customers are and tailor their messaging, bonuses, and promotions effectively, ensuring a personalized experience. It is important to deliver a personalized experience from the first moment a visitor interacts with a brand. A surefire way to make them angry and alienated.

Download 59

Download Loyalty Customers Brands 59

Optimove

APRIL 13, 2023

With Optimove’s exceptional segmentation, orchestration, and measurement capabilities, telecoms brands have the tools to deliver superior personalized experiences that drive measurable growth. Using these insights, there’s a golden opportunity to leverage Optimove’s segmentation and campaign orchestration capabilities.

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. Let’s start with the first one, which I think should intrigue you to want to read the entire article: Service experiences are becoming indistinguishable from product experiences. Here are my top five picks from last week.

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2024 Article Customer Service Workshop 58

Optimove

JANUARY 17, 2023

With SMS seamlessly integrated into the Optimove platform, you can effortlessly orchestrate multichannel, personalized campaigns, providing a truly holistic customer experience. Provide the best possible customer experience by keeping your customers in the loop and stay top-of-mind on their preferred channel.

Marketing 52

Marketing Download Metrics Measurement 52

CSM Magazine

FEBRUARY 12, 2024

From establishing clear objectives to delivering a memorable experience, every aspect of your event should be strategically orchestrated to reflect your company’s values and expertise. Organizing events that provide a global experience requires the help of an event production company.

Events 95

Events Entertainment Transportation Workshop 95

Optimove

JANUARY 16, 2024

In its report: 5 Trends Transforming Multichannel Marketing Hubs, they reported, “By 2026, 80% of multichannel marketing hub buyers will embrace generative customer engagement through solutions that use generative AI for journey orchestration, personalization, analytics and prescriptive operations.”

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2023 Net Promoter Score 2012 2024 52

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. Friction-free orchestration.

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Webinar Customer Success Article Customer Engagement 87

CSM Magazine

DECEMBER 10, 2021

Let’s face it, customer-facing employees have the power to tarnish your brand or enhance your brand, which should make keeping them engaged and productive a critical part of your organization’s internal business objectives. For the employee experience, tool selection for the modern world of work is equally important.

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Omnichannel Employee Experience Rewards Programs Touchpoint 98

delighted

DECEMBER 8, 2021

Put your Delighted customer experience program on autopilot with 6 new integrations, all geared towards automating key aspects of the experience management process. Automatically correlate trends in customer sentiment to your organization’s key performance indicators, product lines, and more.

Feedback 77

Feedback Omnichannel Touchpoint Customer Journey 77

Inbenta

JUNE 12, 2023

These same companies also want to maintain a positive customer experience through meaningful customer service interactions. Even more compelling is that one negative Chatbot experience can drive away 30% of customers. If used correctly, Chatbots can have a significant positive impact on customer experience.

2023 97

2023 Return on Investment Books Consulting 97

Optimove

AUGUST 12, 2021

Including significant upheavals in the online business industry, where, over the past 18 months and as digital commerce of all kinds spiked to all-time highs, brands globally had to make a significant leap in the digital experiences they offer customers – to meet the ever-increasing expectations. A word on the campaign orchestration category.

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Management 2019 Telecommunications 2021 82

CSM Magazine

NOVEMBER 10, 2022

Financial services leaders are increasing their focus on digital-first initiatives to optimize the customer experience and increase retention and loyalty – a trend that emerged out of pandemic necessity and became a preference that is here to stay. The Importance of a Digital-First Mindset. Optimizing Digital-First Customer Engagement.

Financial 52

Financial Banking Customer Experience Omnichannel 52

inQuba

SEPTEMBER 30, 2022

“We are particularly proud to have won this award for the second year in a row,” says inQuba Managing Director Trent Rossini, “because it recognises inQuba’s success as a partner which has developed its own software solution that works seamlessly with the Microsoft ecosystem of products and services.”

2022 52

2022 Telecommunications 2010 Hospitality 52

inQuba

FEBRUARY 21, 2023

They are a far cry from the transactional, one-size-fits-all experiences that were once the norm. Use Case – upping the onboarding conversion rate As an insurance professional, you know that the customer journey is as important as the products and services you sell. And then it was time to orchestrate for conversion!

Insurance 52

Insurance Multi-Channel Download Customer Journey 52

Think Customers

SEPTEMBER 22, 2023

True omnichannel implementation requires integrated contact center software, skilled associates, and customer analytics to connect and orchestrate the customer journey. Separate buzzwords from reality One obstacle to achieving omnichannel experiences involves how the term, “omnichannel,” is defined.

Omnichannel 52

Omnichannel Contact Center Social Media 2023 52

Optimove

APRIL 4, 2019

I’m not trying to shame anyone here at all, I just thought that this was a really great example of why orchestration is so crucial. Orchestration is essentially how we keep all our messages and automations harmonious – how marketers make sure that the customer receives one, holistic experience. Forever and ever.

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Multi-Channel Fashion Social Media Retail 78

Gainsight

NOVEMBER 16, 2023

These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. This was achieved by a completely new positioning and engagement strategy, by expanding its scope to product, innovation, and brand. This year’s Pulse Europe Experience Maker is Avaya.

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2023 Telecommunications Contact Center Innovation 52

Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. Dynamic engagement : Ability to orchestrate human and digital CS resources to provide optimal customer experiences.

Customer Success 84

Customer Success NPS Customer Retention Customers 84

Totango

FEBRUARY 8, 2021

Our products are designed to be easy to use, intuitive, and scalable for all companies – no matter how big or small – which is why winning awards like this one, that is based on verified reviews from our real customers, are incredibly powerful.

2021 95

2021 Customer Journey Leadership Customer Success 95

Kitewheel

JANUARY 20, 2021

There are obstacles to a connected customer journey, but with smart data fusion and journey orchestration, retailers can overcome them. In fact, 63% are willing to share even personal data if they can have a better experience in exchange. Data Fusion For Better Order Experiences . Disconnected Retail Customer Service .

Omnichannel 52

Omnichannel Retail Customer Service Connections 52

Gainsight

MAY 18, 2023

We’re talking about our Product team. Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success.

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2023 Chief Customer Officer Customer Journey Customer Success 52

Blueshift

SEPTEMBER 28, 2021

Today Blueshift announced the next evolution of its AI-Powered SmartHub Customer Data Platform (CDP) by extending its journey orchestration across all customer experience touchpoints including support, commerce, sales, loyalty, product, and other CX channels.

Omnichannel 52

Omnichannel Touchpoint Loyalty Sales 52

Quadient

JULY 25, 2022

Integrating journey maps into your organization’s platforms is critical so that every department is in sync with each customers’ journey and can deliver a great customer experience (CX). It’s critical that your customers enjoy their experience interacting with your business. What is a Customer Journey Map?

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Customer Journey Mapping Customer Journey Omnichannel Touchpoint 52

CSM Magazine

JULY 7, 2022

Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains. Too often we focus on what matters to employees only from a human resources perspective and overlook the customer experience perspective.

Brands 59

Brands 2026 Customer Journey Mapping 2024 59

Circular Edge

APRIL 23, 2021

What a fun & inspiring experience! has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. Next, an overview of the latest & future product updates –. tools including Orchestrator, Mobile, Automation & UX One –.

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