CSM Magazine

APRIL 12, 2023

True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX to give customers a more flexible, feature-rich solution. A true-cloud solution that delivers cloud-first innovation, continual feature delivery, and minimal planned downtime—unlike with lift-and-shift cloud vendors.

Contact Center 52

Contact Center Return on Investment Omnichannel Employee Experience 52

Strativity

MAY 10, 2023

With Srijan now in the Material family, the company will proudly hold Drupal Cloud and DXP Practice certifications with Acquia’s industry-leading CMS, CDP and DAM products. About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter.

Technology 52

Technology Marketing 2022 2023 52

SurveySensum

FEBRUARY 28, 2024

And empowers managers and HRs with relevant feedback to improve their products, services, or internal processes. Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. Or seeking higher response rates? Why limit yourself?

2024 52

2024 Feedback Demo Social Media 52

CSM Magazine

MARCH 30, 2021

Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insight into strategic trends and opportunities for cloud-based contact centres. Here’s what they’re expecting next. .

2021 59

2021 B2B Insights Technology 59

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. The VI Mobile SDK opens up a number of new opportunities across the enterprise. Offline Analysis and Insights.

Connections 109

Connections Insights Contact Center Document 109

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. million in open opportunities. million in open opportunities.

ROI 269

ROI Measurement Brands Net Promoter Score 269

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success NPS Reference 115

Retently

FEBRUARY 21, 2024

Imagine knowing exactly which marketing platforms effectively contribute to your customer’s journey and which are simply draining your budget. surveys can reveal which platforms or channels successfully engage your customers. The information you glean from these surveys is especially valuable for cloud-based or SaaS businesses.

Social Media 78

Social Media Advertising Events Insights 78

TechSee

DECEMBER 16, 2020

Today, Salesforce has fully integrated TechSee’s technology on the Salesforce platform as an integral part of their offering. Visual Remote Assistant has been seamlessly embedded within Salesforce Service Cloud and Field Service to deliver real-time, visual remote support. The future is wide open.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Contact Center 52

Contact Center Omnichannel 2022 Competitive Advantage 52

Magellan Solutions

AUGUST 19, 2021

There’s a shift in focus from branch-heavy interactions and product-centric organizations to offering personalized, seamless digital consumer experiences. . Upon fetching data from multiple sources, AI can analyze customer profiles, web data, and past interactions to provide product recommendations and other personalized suggestions.

Banking 52

Banking Retail 2022 2021 52

Talkdesk

OCTOBER 8, 2020

Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Embrace the cloud. Impact on small businesses. Viability of the cash system. Prioritize your clients’ concerns.

Banking 119

Banking Contact Center Virtual Agent Financial 119

CSM Magazine

JUNE 7, 2022

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. Think Cloud first. A Fraud Prevention Platform helps combat Fraud.

E Commerce 52

E Commerce Banking E-support Financial 52

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. .

Customer Experience 97

Customer Experience Advertising Customer Expectations 2011 97

Totango

SEPTEMBER 30, 2022

Whether it’s opening a bank account from the comfort of your couch, navigating an unfamiliar city, or building new relationships, we’re increasingly turning to technology to solve challenges in our personal lives. Very often, solutions are cloud-based, with slick, intuitive services that can be enabled at the tap of a few buttons.

Customer Success 88

Customer Success 2022 Technology Banking 88

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. When you are thinking of buying a new product, what do you do?

2023 52

2023 NPS Feedback Metrics 52

CSM Magazine

NOVEMBER 15, 2022

The pest control leader is implementing Genesys Cloud CX — an all-in-one Cloud, contact centre and experience solution — as its contact centre platform as part of an ambitious unified communications project. ” While voice remains its main channel, Genesys Cloud CX provides omnichannel support. .

Multi-Channel 52

Multi-Channel Omnichannel Touchpoint Technology 52

SurveySparrow

JULY 23, 2023

Let’s open the stage with a quote from Bill Gates, “Your most unhappy customers are your greatest source of learning.” ’ Designed to master the four core experiences of business—customer, product, employee, and brand—it provides insights that help companies improve at every touchpoint. Pricing : Custom pricing.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52

CSM Magazine

JANUARY 17, 2024

From the audience perspective, customers use it to keep updated about the latest products, brands and deals. In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. How Can Enterprise Video Platforms Transform Communication?

Communication 52

Communication 2023 Social Media Travel 52

CSM Magazine

MAY 28, 2021

PCI Pal – the global cloud provider of secure payment solutions for business communications – has announced its secure payment solutions are now available as a premium Client Application on Genesys AppFoundry. With this new premium classification, PCI Pal is now available natively within Genesys Cloud as an Interaction Widget.

Government 52

Government 2019 Communication Interaction 52

UJET

MARCH 17, 2020

A daily one-on-one might seem like a burden, but checking in with agents will help keep an open communication line. Use the Best Tools and Platform. The most important thing is providing agents with a support platform that they don’t need to manage themselves. Here are five tips to manage your remote customer support agents.

Management 121

Management Communication Contact Center Customer Satisfaction 121

Lumoa

MARCH 12, 2023

When they do, it’s usually scattered across multiple platforms, seen by only one or two teams, and rarely has a big impact. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. In This Article: What is a customer experience platform? A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

Thematic

JUNE 13, 2023

Voice of Customer (VoC) is your current and potential customers’ opinions and experiences about your product or service. Then, use this information to improve your products and customer service experience. Giant B2C companies like Adidas can use VoC to uncover faults in physical products.

Voice of Customer 62

Voice of Customer Net Promoter Score Customer Experience Social Media 62

Lumoa

MAY 5, 2022

A holistic understanding of customer experiences can help close the gap, strengthen the brand and open up new opportunities for profitable growth. It can open up new opportunities, additional sales and long-term customer relationships. CX is the customers’ experience of the product or service itself.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

SurveySensum

MARCH 26, 2024

By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. Well, the answer lies in gathering, analyzing, and taking action on customer feedback.

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 26, 2024

By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. Well, the answer lies in gathering, analyzing, and taking action on customer feedback.

2024 52

2024 Feedback E-support 2023 52

SurveyGizmo

SEPTEMBER 22, 2021

By Kat Cooper, Product Marketing Manager. They package survey building and sending tools together with data reporting and analysis tools, all in one platform. But choosing a market research software platform can sometimes be confusing. The fast-paced world of market research is evolving. What is Market Research Software?

2022 98

2022 Marketing Insights Feedback 98

Playvox

JANUARY 13, 2022

The shift to the cloud only seemed to accelerate when the pandemic sent many workers home in the spring of 2020. And now, with more companies embracing a hybrid work environment, cloud-based solutions no longer seem optional but rather, business critical. Cloud-based channels and solutions can enhance your customer experience.

Contact Center 52

Contact Center 2022 2025 2021 52

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. So, because of these limitations, we have explored different customer review platforms G2, Capterra, Trustradius, and others, to list out the 9 best SurveySparrow alternatives.

Multi-Channel 52

Multi-Channel Culture Feedback 2023 52

Strativity

DECEMBER 12, 2022

The limitations of Commercial off the Shelf (COTS) solutions and all-in-one packaged products became apparent during the pandemic, when businesses relying on traditional digital experience platforms struggled to respond efficiently to changing consumer habits. Open-source frameworks are key components of composable architecture.

Technology 52

Technology Touchpoint Omnichannel Presentation 52

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). 3 Ways to Empower Employees With a Little Help From the Cloud.

Multi-Channel 52

Multi-Channel Presentation Webinar Technology 52

Playvox

MAY 4, 2023

Omnichannel cloud contact centers are known for speedy setup and low operating costs. You also need one that empowers your workforce, harnessing the power of motivation and coaching for more agent productivity. If you can do it all in a single platform, you’ll really knock the customer service experience out of the park.

Contact Center 52

Contact Center Customer Expectations Omnichannel Average Handle Time 52

CSM Magazine

JUNE 16, 2022

While agents have embraced flexible working with open arms because of the greater control it gives over their schedules and reduced commute times, it also yields significant business benefits in terms of recruitment and retention. Cloud is integral to remote and hybrid working. Magnus Geverts is VP Product Marketing at Calabrio.

Connections 52

Connections Download Financial Insights 52

CSM Magazine

JANUARY 25, 2022

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin and Hitachi. About Contentful.

2007 52

2007 Customer Engagement Brands Technology 52

NICE inContact

SEPTEMBER 11, 2018

Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. In an environment where customer expectations are rapidly evolving, and flexibility is key to survival, cloud platforms have set new standards for engagement and satisfaction.

Contact Center 48

Contact Center Virtual Agent Net Promoter Score Fashion 48

SurveySparrow

FEBRUARY 20, 2020

Salesforce Service Cloud. The cloud-based customer service software offers you relevant features like: Multi-channel communication. The platform serves an eminent list of clientele that includes biggies like Shopify, Atlassian, New Relic etc. Salesforce Service Cloud. Hubspot Service Hub. ServiceNow. Email integrations.

2020 96

2020 Customer Service Multi-Channel Social Media 96

CSM Magazine

NOVEMBER 2, 2021

Industrial doors company Complete Shutter Services has doubled its business and boosted productivity by 20 per cent since implementing field service management software from BigChange. BigChange allows us to do just that and the platform is so easily adaptable that we know we’ll be able to meet any client need.”.

Competitive Advantage 52

Competitive Advantage 2018 2013 Customer Relationship Management 52