NetBase

JULY 20, 2020

Ocean Spray experienced this when they wanted to reinvigorate their product line in a declining morning juice market. These insights led to innovation of two new products: Ocean Spray PACt (cranberry infused water) and Ocean Spray Mocktails. What Are You Actually Analyzing? versus “35-50-year-old men.”. And what about Dads?

Social Media 64

Social Media E-support Brands 2018 64

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? Better products and services. A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

ReviewTrackers

MARCH 14, 2017

All teams within the company should be c u stomer-focused and provide value for the customer. What are they saying about your company, your employees, your products and services, and your brand? The insights obtained from analyzing customer feedback will help you understand and improve your customer experience strategy. .

Customer Experience 50

Customer Experience Net Promoter Score Insurance Feedback 50

Uniphore

JANUARY 4, 2022

U-Self Serve. Analyze Analytics and insights from 100% of interactions across all channels. Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Our Mission.

2022 126

2022 White Paper Contact Center Innovation 126

LiveChat

MARCH 16, 2018

With SMS, the mix of outreach operations that come under its fold includes sign-up campaigns, event reminders, surveys, discount coupons and offers, product launches, password confirmations, appointment reminders and more. Product launches. R u inrstd in r offr 2 buy condos @ 20% disc? Limited time specials. Sales promotions.

Communication 43

Communication Airlines Hospitality Events 43

CSM Magazine

JUNE 7, 2023

To allow drivers to complete daily logs, set their duty status, and provide electronic logs to DOT authorities conducting roadside inspections, many ELD suppliers also integrate their products with smartphones or other mobile devices.

Transportation 52

Transportation Travel E-support Government 52

Grade.us

OCTOBER 17, 2018

It would be super weird if a site called Local U weren't a top resource for local SEO. In all honesty, it's tricky including BrightLocal because they recently added a review gen product, but their research is so darn good! This tool helps you analyze yours. But as it happens, they are. BrightLocal. You can follow her here.

2018 22

2018 Blog Article Competitive Advantage 22

Gainsight

MAY 3, 2020

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. Traditional Factors. New Factors to consider.

Customer Success 59

Customer Success Roadmap ROI Sports 59

Grade.us

JANUARY 7, 2020

Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. A new customer who’s in the market for your product or service. Source: [link] ). Source: [link] ). 51% purchase within a day.

Advertising 51

Advertising Hotels Social Media Customer Confidence 51

Grade.us

JANUARY 12, 2021

Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. A new customer who’s in the market for your product or service. U-haul in only 90 minutes. Source: [link] ).

Advertising 35

Advertising Social Media Events Connections 35

Uniphore

JANUARY 19, 2022

U-Self Serve. Analyze Analytics and insights from 100% of interactions across all channels. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA).

White Paper 10

White Paper 2022 2002 2011 10