recordings 
CSM Magazine
APRIL 3, 2024
Understanding and complying with data protection laws is paramount, especially for businesses engaging in call recording. But what does this mean for organizations that record calls? Before we get into the specifics of call recording, it’s important to grasp the essence of GDPR. What Is GDPR?
BlueOcean
DECEMBER 18, 2023
The post This Call May Be Recorded: How Conversation Intelligence Is Transforming the Contact Center Industry appeared first on Blue Ocean. We love nothing more than diving into our clients’ customer care challenges to see where we can help. Let’s chat about what your needs look like today— schedule a call here!
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Eptica
NOVEMBER 4, 2021
Date: Friday, November 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Integrating call recording into Microsoft Teams. Author: Pauline Ashenden - Demand Generation Manager As contact centres increasingly switch to Microsoft Teams, they need to deliver key functionality, such as call recording via the platform.
CSM Magazine
MARCH 1, 2024
Just over two years after shocking the ocean rowing world by setting a new record for the fastest female pair to row across the Atlantic, best friends and adventure seekers Jessica Oliver and Charlotte Harris are eyeing an even bigger prize – becoming the fastest women’s team to conquer the Pacific.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
We have added 10's of millions of personal emails and mobile records. What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with these tools: More data! Basic search: Easily search using keywords, job title, location, industry, and more.
Eptica
JANUARY 13, 2023
As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website.
GetFeedback
AUGUST 17, 2018
With survey results on the Salesforce customer record, you can view feedback alongside the rest of your customer data. With feedback tied to a customer record, you can automate the feedback loop so issues are resolved promptly and effectively. This adds layers of context that help you make better decisions for your business.
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AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!
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Does your call center software lack key information, even if calls are recorded? Do you want to better understand what your customers are experiencing on calls? In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Enhance agent training and quality assurance.
Advertiser: ZoomInfo
On top of ever-increasing advancements on the technology front (hello, artificial intelligence), try adding record-low unemployment and candidates’ virtual omnipresence and you’ve got yourself a pretty passive, well-informed, and crowded recruiting landscape. The good news?
Speaker: Kate Nasser, The People Skills Coach™
How to collaboratively coach agents to feel empowered as professional care experts even with or without the use of call recordings. In this webinar, you will learn: The importance of collaboration in defining call excellence. Dynamic, collaborative approaches to key in to the agent’s experience and challenges.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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