Kustomer

JANUARY 7, 2024

Cost and Scalability : According to several user complaints, like this one on Reddit , a common reason businesses start looking for alternatives is due to Intercom’s pricing structure. Intercom’s prices are complex, unpredictable, and often too high for startups. Make sure it’s clear and makes sense for your budget.

2024 97

2024 E Commerce E-support Social Media 97

CSM Magazine

FEBRUARY 15, 2024

Amazon has mastered speed and empowerment, they have reduced the friction for doing business with them, awesome at everything related to the customer experience, use your name, service recovery, and price. in 2023 with 7 requests. They are light years ahead of almost every firm in the world. They only paid out $1,248.08

Financial 105

Financial 2023 Customer Service Insurance 105

Interactions

APRIL 16, 2024

“Study after study shows that consumers are increasingly requesting and using self-service options and prefer it over live assistance.” One easy way to determine this is based on the pricing model that is offered. That way, when a customer calls, they will not have to repeat information that has already been shared.

Customer Care 62

Customer Care Omnichannel Metrics Innovation 62

BirdEye

NOVEMBER 16, 2023

Requesting and responding to customer reviews on your profile. To make sure customers see authentic reviews on Google Business Profile and other customer review sites: Set up an automated review request system so that every customer leaves a review as soon as a project or transaction is over. See Pricing FREE DEMO 7.

Marketing 64

Marketing Social Media Advertising User Experience 64

SurveySensum

OCTOBER 11, 2023

Its pricing model does not align with the budgets of smaller businesses. Expensive While AskNicely is undoubtedly effective, its pricing model does not align with the budgets of smaller businesses or organizations with limited resources. Pricing Structure: Compare the pricing models of the alternatives.

2023 52

2023 Net Promoter Score NPS Feedback 52

SurveySensum

OCTOBER 9, 2023

And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business. Pricing and Value Examine pricing structures to determine the value offered to businesses. That’s why, users have started seeking alternatives.

2023 52

2023 Multi-Channel Demo Feedback 52

SurveySensum

NOVEMBER 13, 2023

Mobile Survey Tools Pricing G2 Review Score Free Trial Free Version SurveySensum Starting at $99 per month 4.7 (5) You can also request a feature, within the tool, and the team will get back to you on that. The request for integration is taken on priority Customer Review Source Pricing The prices for this tool start from $99 per month.

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

SurveySensum

NOVEMBER 10, 2023

Website Feedback Platforms Pricing G2 Review Score Free Trial Free Version SurveySensum Starting at $99 per month 4.7 (5) The request for integration is taken on priority. Pricing The prices for this tool start from $99 per month. Listen to Your VOC & Improve Your Website CX – Request a Demo 6.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

SurveySensum

OCTOBER 17, 2023

Compare the pricing models of different tools and assess how they fit within your budget. Evaluation Criteria Description Pricing While compiling this list, we thoroughly assessed tool pricing and various plan options. Look for a tool that provides robust data analytics and insights. Want to know these criteria? Here you go.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

SurveySensum

SEPTEMBER 13, 2023

Customer Review: Source Pricing: The tool has a free version with unlimited users, surveys, and questions, while the paid plans start at $99 per month. Improve Your CX with SurveySensum – Request a Demo 2. 5) Hotjar Heatmaps Scroll Tracking Conversion Analysis Free version available Starts at $80 USD/ month 4.3 (5)

B2B 52

B2B 2023 Feedback Multi-Channel 52

SurveySensum

OCTOBER 10, 2023

Unavailability of Sending Custom Survey Links to Customers Sometimes businesses like to reach out to their customers personally to request them to fill out surveys if they didn’t. Pricing The tool should be budget-friendly while delivering optimal value for your investment. But with Delighted this option is a limitation.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Prioritize your requirements based on their importance to your contact center operations.

Contact Center 52

Contact Center Return on Investment ROI Demo 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Prioritize your requirements based on their importance to your contact center operations.

Contact Center 52

Contact Center Return on Investment ROI Demo 52

SurveySensum

SEPTEMBER 15, 2023

Cost: Evaluate the pricing structure and determine how it aligns with your budget. We assessed each feedback tool through a comprehensive evaluation process that considered crucial factors: Evaluation Criteria Description Pricing We considered the cost of the tool and free plans or trials available. 5) Let’s now dive into each tool.

B2B 52

B2B 2023 Feedback NPS 52

SurveySparrow

JUNE 19, 2023

Pricing: A free trial is available. Pricing starts at $19 per month. Pricing: Contact sales for a quote. Pricing: It is customized based on your needs. Pricing: Request a free demo and contact the team for a detailed quote. Pricing: Request a demo and contact the team for a quote.

Multi-Channel 52

Multi-Channel Demo Social Media Culture 52

ShepHyken

FEBRUARY 1, 2021

TotalRetail) If a customer or prospect is saying they want a particular feature or change to the product, should we just fulfill that request in pursuit of retention or growth? Price is ripe: Study finds increase in menu prices means decrease in restaurant ratings by Olin Business School. I’ve preached this for years.

2021 137

2021 Article Customer Service Rewards Programs 137

BirdEye

AUGUST 31, 2023

See Pricing FREE DEMO What is a Google review? Birdeye allows you to: Generate review request Collect reviews in real-time Monitor sites where your customers review you the most Manage reviews and respond to them Showcase and share reviews to build trust with customers wherever they’re searching. Watch the Free Demo Now.

Demo 111

Demo Feedback Insights Consumers 111

SurveySensum

NOVEMBER 1, 2023

These reviews are related to the product’s features, pros, cons, customer support, pricing, etc, and provide an unfiltered customer experience with the product. Expensive Tool Along with effective feedback management, a feedback tool should also be budget-friendly and should offer cost-effective prices for different plans. 5) Yes No 1.

Multi-Channel 52

Multi-Channel Culture Feedback 2023 52

SurveySensum

AUGUST 3, 2023

Evaluate pricing in relation to the software’s value. Pricing We considered the pricing structure in relation to the value offered by the software for businesses. Take your Product Experience to the Next Level with SurveySensum – Request a Demo 2. Opt for robust analytics and reporting features.

B2B 52

B2B Feedback NPS Demo 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. Expensive pricing A tool’s high pricing can strain a business’s budget. Request a Demo 2. As a result, users seek alternatives. Let’s dive in.

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52

SurveySensum

OCTOBER 23, 2023

This list is created after a detailed analysis of each tool’s features, price, pros, and cons. Pricing We have evaluated the prices and different plan options of each of these tools. GetFeedback Alternatives Pricing G2 Review Score Free Trial Free Version SurveySensum Starting at $99 per month 4.7 (5)

2023 52

2023 NPS Multi-Channel Feedback 52

SurveySensum

OCTOBER 4, 2023

Cost Consider the pricing structure and ROI potential, as cost-effective feedback tools can help automotive businesses make informed decisions while optimizing resources. Automotive Customer Feedback Tools Pricing Free Version or Free Trial G2 Review Score SurveySensum Start at $99 / month Both are available 4.7 (5)

Automotive 52

Automotive Feedback 2023 Demo 52

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! Pros of SurveySparrow User-friendly interface Customization options Affordable pricing Rating G2 4.4/5 You can prompt customers to leave reviews using automated email and SMS requests.

2024 52

2024 Multi-Channel E Commerce Tourism 52

BirdEye

MARCH 4, 2024

If your desired business name doesn’t comply with these policies, your request to change the name could be rejected. Approval delays: After submitting a request to change your business name, Facebook reviews it for compliance with its guidelines. This process can sometimes take longer than expected, leading to delays.

Social Media 64

Social Media Reference Brands 2024 64

Kustomer

JANUARY 8, 2024

Another major concern with adopting Zendesk is its complexity and steep learning curve — not to mention their recent price increases. While the basic plan allows you to create a knowledge base in one language of choice, the advanced plan allows you access to over 40 languages and self-service features, albeit at a much higher price.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

SurveySensum

FEBRUARY 14, 2024

Pricing: The Basic Plan commences at a monthly rate of $99. Some users complain of excessive emails/notifications Expensive and not ideal for small businesses Pricing: Starting Price : $4 per user per month (billed annually). Pricing structure may not be ideal for small businesses or startups. Cons Lacks core HR features.

2024 52

2024 Feedback Culture Demo 52

SurveySensum

DECEMBER 15, 2022

It is intuitive, engaging, feature-rich, and priced most reasonably. Pricing transparency. Qualtrics is costly, and they do not publish the pricing details on their website or anywhere. And not just that, the prices increase on annual renewals, and penalties are charged on extra responses. Delayed/Low ROI. Free Version.

Return on Investment 52

Return on Investment ROI User Experience Demo 52

Team Support

DECEMBER 8, 2023

For example, custom fields can help you structure your support and route requests in a way that works best for your customers and your team. Learn about a solution that checks all of these boxes and more, at a fraction of the price of competitors. Ready to Explore Your Best Options?

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

SurveySensum

SEPTEMBER 14, 2023

Pros Easy and quick installation Compatible with numerous services Real-time customer interaction Cons Not good for NPS surveys The default forms could be more modern and accessible Customer Review Source Pricing: Starts at $29/month 4. So, without further delay, let’s dive into the top 7 in-app survey tools. 5) Doorbell.io

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

SurveySensum

MARCH 15, 2024

Pros Easy-to-use interface Customizable surveys 2-hour SLA guaranteed End-to-end CX consultation Advanced text analytics software Real-time feedback analysis and tracking Journey-based dashboard for comprehensive analysis Survey throttling Cons Some app integrations are missing but their swift support team is ready to integrate on your request.

2024 52

2024 Marketing Demo NPS 52

Totango

NOVEMBER 15, 2023

TrustRadius Best Value for Price: Demonstrates specific customer feedback that Totango provides great value at a lower cost than its competitors. Request a demo of our pre-built customer success programs embedded with industry best practices that make it fast and easy to get started.

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

SurveySparrow

SEPTEMBER 20, 2021

Pricing: The pricing should be flexible as per your business needs. Pricing : SurveySparrow starts at $99/month for 10,000 responses/month. What’s more, companies can tap into Medallia’s partnership with G2 to request G2 reviews from their app users. Pricing: Medallia offers customized pricing on request.

2021 52

2021 Management Multi-Channel Omnichannel 52

Omnicus

OCTOBER 15, 2022

Also, when looking at different price tiers, keep in mind that as your needs evolve, pricing change quite a bit if you’re on the Kustomer platform. The Kustomer Platform Kustomer might not be the right choice if you have simple needs and don’t have a dedicated team to handle your customer service request.

Demo 56

Demo Customer Success Customer Service Contact Center 56

CSM Magazine

MARCH 24, 2022

Consumers are empowered to upload relevant photos and equipment information based on their repair request and view their service history and product details online. As customers are taking more control of their own service requests through customer portals, retailers can use the opportunity to engage in sales opportunities.

Retail 119

Retail Customer Experience 2004 Competitive Advantage 119

Thematic

APRIL 3, 2024

Data-Driven Decision Making: Voice of the Customer insights replace guesswork, empowering you to make informed choices about marketing campaigns, pricing strategies, and operational changes that deliver measurable ROI. Price: Starts at $25. Price: Standard plan starts at $249 monthly , and enterprise support is available.

Social Media 62

Social Media Feedback NPS Insights 62

SurveySensum

JANUARY 5, 2023

Request a Demo. And coming to the price, it is more expensive than the other available platforms available in the market with similar features. The pricing is not transparent either. With every extra response, new upgrade, or feature, there are hidden prices involved that will take a toll on the budget. Free version.

2023 52

2023 Feedback NPS Demo 52

Oracle

APRIL 30, 2021

For strategic pricing, digital, ecommerce, and sales leaders, one of those is the time-sucking and costly negotiation process. While defining the typical price negotiation process in B2B can seem like a futile exercise, we’ve found that many dynamics ring true across the global market. The tricky B2B negotiation game.

B2B 46

B2B Sales Loyalty Information 46