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What a Customer Touchpoint Is (and Why Customer Experience Leaders Should Care)

Experience Investigators by 360Connext

Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints. A great online demo? But that’s only scratching the surface. Online chat could be a touchpoint.

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What a Customer Touchpoint Is (and Why Customer Experience Leaders Should Care)

Experience Investigators by 360Connext

Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints. A great online demo? But that’s only scratching the surface. Online chat could be a touchpoint.

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How to Leverage Web Push Messaging to Engage with Active and Churned Players in iGaming

Optimove

Re-engage your churned customers with this guide Download Now Why it Matters: Web push, a potent channel in multichannel marketing, plays a pivotal role in engaging both active and churned players. Key takeaways: Web push boosts resonance across customer stages, capturing non-depositors, engaging active players, and reactivating lapsed users.

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5 Tips to Master Financial Services Online Reputation Management

BirdEye

Watch the Free Demo Now. See Pricing FREE DEMO Sargeants Conveyancing made the best use of reputation management for their property transactions and financial services. Gain customers with satisfied customer’s word-of-mouth marketing by sending referral requests.

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9 Best Product Analytics Tools for Your SaaS

SurveySparrow

Product Evaluation Survey Template Preview Template Use This Template Feature Request and Prioritization Providing what your users want can be the distinguishing factor for you in the market. Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? It’s free, so feel free to use it.

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Humanizing The Customer Experience In Marketing

CloudCherry

In addition, Becky introduces us to a fascinating visual tool she’s dubbed, ‘The Customer Experience Spider Web’, shares tips on how a company of ANY size can compete with the gold standard (Note: She sneaks these bonus nuggets in at the end, so stick around), and chats about ‘the Jack Russel Terrier of Bots’. Request a demo.

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Understanding Deep Linking with Optimove

Optimove

Deep linking is a powerful mechanism that allows users to navigate directly to a specific, indexed piece of web content within a website or mobile application, bypassing the homepage or general landing pages. Learn more about how DDL for Mobile Marketers or request a demo. What is Deep Linking?