Lithium

APRIL 2, 2024

[RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

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Oracle

MARCH 31, 2020

Distance learning and online educational tools are becoming a necessity among families worldwide, as schools move to online instruction and a myriad of apps, video content, streaming options, and digital resources become available to make productive use of at-home time. Educational websites. Virtual field trips.

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Social Media Entertainment Sports Books 70

Michel Falcon Experience

OCTOBER 23, 2014

Why do we focus so much of our resources (time and money) trying to create a relationship with customers who have no rapport with us at all? Let me introduce you to the Experience Academy. The Experience Academy is a six module online course that will give you EVERYTHING you need to become more focused on your customers and employees.

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2015 Competitive Advantage Employee Experience Customer Retention 154

ChurnZero

APRIL 21, 2023

Instead of focusing on account churn risks and growth opportunities, CSMs spend their days demoing features, reciting answers to FAQs, and resending lost resources to customers. It’s going to be with the founder of HubSpot Academy, someone who really understands this and has scaled this up. Enter digital customer education.

Webinar 52

Webinar Customers Communication Demo 52

Lithium

APRIL 5, 2022

We send resources specifically for your products every first Tuesday of the month. These videos make reference to a pdf workbook, you can download this from the resources section of this article. Thanks to for sharing how Upwork built an online academy using Khoros. Already signed up but not receiving anything?

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ChurnZero

SEPTEMBER 23, 2022

On the one hand, a customer education program consolidates resources, making it easy for both CSMs and customers to find what they need to be productive. When you make learning readily available via an academy, your customers can learn on their own time. Looking for more customer education resources? Time to value.

Customer Success 98

Customer Success 2022 Customers 2017 98

CX University

JULY 10, 2023

CX University (CXU) announces the completion of the United Bank for Africa’s (UBA) CX School that will be housed in its Leadership Academy. CXU is recognized by the Customer Experience Professionals Association (CXPA) as an authorized resource training provider.

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Banking Competitive Advantage Customer Experience Professionals 2023 52

Gainsight

SEPTEMBER 22, 2023

By offering a digital customer academy , you can provide in-market buyers (regardless of their stage of the buying journey) with valuable resources to help them make sense of the product and instill confidence that the post-sale experience will be just as great as the pre-sale one.

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Competitive Advantage Leadership Webinar NPS 52

Optimove

OCTOBER 22, 2020

Optimove Resources. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Your browser does not support the video tag. Your browser does not support the video tag.

Webinar 40

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Optimove

OCTOBER 22, 2020

Optimove Resources. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Your browser does not support the video tag. Your browser does not support the video tag.

Retail 40

Retail Webinar Sports Document 40

Optimove

OCTOBER 22, 2020

Optimove Resources. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Your browser does not support the video tag. Your browser does not support the video tag.

Retail 40

Retail Webinar Sports Document 40

Optimove

OCTOBER 22, 2020

Optimove Resources. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Your browser does not support the video tag. Your browser does not support the video tag.

Webinar 40

Webinar Sports Document Customer Retention 40

Clarivate

JULY 28, 2022

One recent, more specific initiative featured by Clarivate’s Cost and Quality Academy was an internal “webside” training initiative to prepare physicians and staff for increased virtual care. Jerica has been with the team for 12 years and has held a variety of positions within HBI’s Revenue Cycle Academy. Register today.

Hospitality 52

Hospitality Healthcare 2022 Government 52

SurveySensum

FEBRUARY 29, 2024

Did you know according to a study published in the Academy of Management Journal , job satisfaction is positively correlated with individual and team innovation.? Enhanced productivity and performance refers to the ability of individuals, teams, or organizations to produce more output with the same or fewer resources.

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

Gainsight

MARCH 14, 2023

We’ve experienced firsthand how our community is both a rich resource and a platform for us to communicate, recognize accomplishments, and bring like-minded people together. In turn, the Education team has incorporated these resources into our on-demand e-learning programs. Community + Education: What’s Next?

E-support 52

E-support Events Customer Success Communication 52

ChurnZero

SEPTEMBER 29, 2023

Support resource usage: Recognize customers for proactively seeking out support resources, such as a knowledge base or academy, as it shows an inclination to solve problems and increase utility. Community engagement: Applaud customers who actively participate in community discussions and events.

Webinar 52

Webinar Workshop Feedback Customers 52

Lithium

NOVEMBER 1, 2022

Community ROI: Embracing Humanity’s Desire to Help Few articles and resources are diving deep into exactly why brands are finding high levels of value and success with their digital communities. Check it out on-demand along with resources to help you succeed! This article aims to change that. Check them out here.

2022 52

2022 Roadmap ROI Social Media 52

CX University

MARCH 18, 2020

Academy of Management Journal , Arizona State University, 17 Sept. It is just extra important to be proactive as you take work relationships into a distributed work environment. And maybe there is a lesson here to apply to our traditional office spaces as well? I will leave it to you. Schinoff, Beth, et al. Schinoff, Beth S, et al.

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2019 Engagement Communication Interaction 110

Optimove

SEPTEMBER 21, 2023

To this end, I’d like to introduce you to the Optimove Academy! This valuable online resource provides Optimove users with articles, presentations, video tutorials and recorded webinars about customer retention in general, and specifically how to maximize their use of Optimove to achieve their marketing goals.

Multi-Channel 52

Multi-Channel Webinar Customer Retention Presentation 52

Experience Investigators by 360Connext

NOVEMBER 19, 2019

Professionally, I doubt there’s a better resource overall than LinkedIn Learning. Khan Academy , for example, has learning paths for everything from coding to world history! After acquiring Lynda.com a few years ago, LinkedIn Learning has courses on everything from graphic facilitation to playing the piano!

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Customer Journey Mapping Leadership Customer Journey Financial 110

Optimove

NOVEMBER 23, 2023

Optimove Academy Unleash the Power of Optimove! Optimove is committed to growing your skills, which is why we’ve developed the learning resources below with you in mind. Contact Us The post Academy appeared first on Optimove. Here’s to your road to becoming an Optimove expert!

Document 52

Document Webinar Marketing 52

Clarivate

APRIL 6, 2022

Read on for resources that will get you on the right track, including peer review templates, example reports and the Web of Science Academy: our free, online course that teaches you the core competencies of peer review through practical experience ( try it today ). Peer review templates ( found in our Publons Academy ).

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Workshop Blog Document Article 98

Gainsight

NOVEMBER 2, 2023

We often hear, especially from those launching their first academy : “I don’t have enough content to launch a full-blown academy.” “I’m In this article, we’ll explore how you can get your content engine running without a ton of resources or budget, using what you already have—and a little help from generative AI tools.

2028 52

2028 Webinar Document Blog 52

C Space

OCTOBER 22, 2020

But it also means resourcefulness: high-performing insight divisions are collaborating more fully with external partners to deliver better value internally. Collaboration with peers in noncompetitive companies is another way brands are pooling resources to generate foresight and anticipate customer behavior.

Competitive Advantage 52

Competitive Advantage Insights Download Financial 52

CustomerSuccessBox

JUNE 21, 2022

However, if you encourage them to collaborate and give them the opportunity to share resources, it can solve even the most complex business problems. A video academy series is a good option to start with. This directs your employee resources toward potential risks. are valuable resources for the same. In-Product guidance.

White Paper 52

White Paper Customer Retention Webinar Sales 52

Strativity

MAY 2, 2018

Knight’s research, published in the Academy of Management Journal, surveyed more than 24,000 employees, leaders and human resource professionals at small- and medium-sized companies in Germany. .” A second study , conducted by Andrew Knight, associate professor of organizational behavior at Washington University in St.

2016 40

2016 2018 Article Engagement 40

SurveySensum

FEBRUARY 22, 2024

HubSpot, a provider of inbound marketing and sales software, is known for its HubSpot Academy. It provides new employees access to a wealth of resources and training modules to quickly get up to speed. Throw in mental health resources like confetti into your wellness initiatives.

Employee Experience 52

Employee Experience Net Promoter Score Feedback Demo 52

Clarivate

JULY 21, 2022

In this blog post, we discuss our free courses in the Web of Science Academy, new features including ‘retraction alerts’ and share some practical tips for researchers to help uphold research integrity in their everyday work and research community. Courses in the Web of Science Academy are free to access after registering on the platform.

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Seminar Reference 2018 2020 105

PK

SEPTEMBER 18, 2019

They aggregate these videos conveniently into one educational resource, HubSpot Academy. HubSpot Academy offers everything from tutorials on basic product use to detailed feature guides and even courses in marketing, sales, and service. HubSpot uses video to engage with customers at every stage in the customer journey.

B2B 49

B2B Customer Success Social Media Reference 49

Alida

SEPTEMBER 22, 2016

Melissa Madian, SVP of customer experience enablement at Vision Critical, unveiled an exciting collaborative learning environment called the Vision Critical Academy. With this resource, customer intelligence pros can access product knowledge, on-demand training, certifications, idea sharing and best practices.

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2016 Innovation Marketing Insights 267

C Space

SEPTEMBER 10, 2020

We’re recommitting our time and resources to this essential part of our mission. The Academy of Motion Picture Arts and Sciences has decided it will require films competing for best picture to meet criteria aimed at fostering a more inclusive Hollywood. The criteria will come into effect starting with the 2024 Academy Awards.

2020 40

2020 Brands Retail Government 40

Middlesex Consulting

DECEMBER 27, 2015

Training, Coaching and Academy concepts : While training, coaching and people development is an important capability in all leading rganisations, often it is deficient when dealing with service management. One way of developing this deep expertise is to establish an internal academy concept for services. RECOGNISE AND REWARD SUCCESS.

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Culture Technology Brands Brand Values 60

Kapta Customer Success

MARCH 11, 2019

In the early days of Key Account Management, it was hard to find useful information online that wasn’t just regurgitated sales speak, but in 2019, there are hundreds of resources available with a few clicks that can really change the way that you approach KAM for the rest of your career. Who did I miss?

Management 53

Management Consulting Sales Blog 53

CSM Magazine

APRIL 16, 2020

For instance, call centers lose resources on scheduling shifts, managing teams, and employee absence. Use the badge system that proves to be useful in learning new skills on major e-learning platforms such as Khan Academy. Spice things up and create a tournament for new employees. Introduce leaderboards. #5-

Call Center 52

Call Center E-support Banking Healthcare 52

Gainsight

JANUARY 25, 2024

Today, your customers want instant and effortless access to the personalized resources they need to achieve their goals. On the other hand, digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of customer training.

Entertainment 52

Entertainment 2021 Customers Webinar 52

Oracle

NOVEMBER 18, 2019

A research study by the Academy of Management, corroborated by the Harvard Business Review, proposes that managers are simply too busy to be fair. One of the primary roots of stress for managers and executives is over-involvement or micromanagement.

Employee Experience 80

Employee Experience 2019 Management Leadership 80

Clarivate

AUGUST 18, 2022

With badges for your earned designations including Highly Cited Researchers and Web of Science Academy Mentor or Graduate. Your username and password will be the same, and you will have free access to this resource on Web of Science from August 18. Stand out from the crowd. Your new profile is waiting for you – access it today.

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2019 Metrics Feedback Interaction 105