resources ebooks 
BlueOcean
NOVEMBER 11, 2020
The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. In this guide, we dive into the various impacts of the pandemic on the decision to outsource your customer care. Get your copy now. Just fill out the form.
InMoment XI
OCTOBER 5, 2023
A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a resource your customers find helpful, professional, and expedient. Check out this resource that outlines the 7 steps for implementing a closed loop system ! Follow up with employees, too! Not sure where to start?
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InMoment XI
OCTOBER 10, 2022
Source: Lee Resources ) The quality of your email response matters just as much-if not more-than timeliness. Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. Source: “Email Customer Service in North American Small and Medium Businesses” by BenchmarkPortal , 2005). Source: Reichheld via CheckMarket ).
InMoment XI
NOVEMBER 21, 2022
Of course, we recommend utilizing not just a help center as a method to reach out, but any adequate resource, from employees on the front line to digital surveys. Now that you’ve learned how to build customer trust and loyalty, read our eBook to learn about how that trust and loyalty can drive cross-sell and upsell opportunities!
Advertiser: Frontline Group
In this eBook you will learn about: What Is Patient Engagement? Download this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores. How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care?
InMoment XI
JUNE 28, 2022
In our latest eBook, we lay out four specific business goals that financial services brands can achieve with their experience programs. You can check it out for free on our Resources page, where you can also find a collection of customer stories that describe how industry leaders make a difference with their experience programs!
InMoment XI
JULY 18, 2022
The best way to use customer feedback in human resources is to highlight employee success. For more information on using feedback throughout your organization, read our ebook here! And, as this program has progressed, they are able to draw correlations between stores that are performing well in the system and their sales. #2:
Advertiser: ZoomInfo
Running an ABM program on data you don’t trust means wasted time, resources, and lost revenue. In this eBook, we’ll walk you through how to leverage strong data and go-to-market tools to unlock the five stages of ABM: define, identify, engage, convert, and connect. Without it, you can’t find and reach your target accounts.
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