Qualtrics

FEBRUARY 14, 2019

The invention of the personal computer and cell phone have made remote working even easier and today, some companies have an entirely remote workforce. The invention of the personal computer and cell phone have made remote working even easier and today, some companies have an entirely remote workforce.

Engagement 32

Engagement Workshop Connections Interaction 32

Qualtrics

DECEMBER 3, 2021

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Use experience management to ensure customers don’t feel the fallout of global crises. Key labor statistics.

Customer Experience 49

Customer Experience 2021 Employee Experience Hospitality 49

Uniphore

JUNE 16, 2021

How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you make every agent sell to and serve your customers just like your very best agents? How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? Read on to learn why.

Contact Center 81

Contact Center 2021 Call Center Social Media 81

BirdEye

APRIL 6, 2023

Market research helps you conceptualize how best to package your product to address the needs of your industry. According to the US Census, an average of 5.4 million business ventures are started in the U.S. Starting a business is a great way to fulfill your passions and make a living.

2023 98

2023 Insurance Social Media Transportation 98

Comm100

FEBRUARY 16, 2018

As each year comes to a close, thought leaders and customer experience experts rush to offer insight on how these changes will manifest themselves in the coming months – and whether nor not they’ll leave a lasting impact on the industry. Now that 2017 is out of the picture, what can we expect customer service to look like in 2018?

2018 40

2018 2017 Customer Service Social Media 40