ClientSuccess

APRIL 18, 2018

For those just joining our blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Being on the CSM frontline allows us to directly influence the success of our clients.

Document 48

Document Blog Customer Success Presentation 48

Solvvy

AUGUST 31, 2022

Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. Measuring customer satisfaction requires collecting data and calculating your CSAT.

NPS 62

NPS Net Promoter Score Customer Satisfaction Feedback 62

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. Especially when you consider how much time and resources get put into evaluating, implementing, onboarding, and navigating change management. Gainsight PX is a complete Product Experience Platform.

Demo 45

Demo Engagement Customer Success Insights 45

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. This reminds me of a piece I once wrote about Tool vs. Toy , which explores the changing value of technology driven by users vs. investors.

2018 72

2018 Customer Journey Mapping Contact Center E Commerce 72

Amity

DECEMBER 9, 2016

The sheer abundance of information we’re exposed to online can overload even the fastest and most voracious readers—some of which include your prospective customers. What if we learned from our most successful customers and used that to speak to our intended audience? Manager of Growth Marketing, Sarah E.

Customer Success 109

Customer Success Marketing E-support Social Media 109

Grade.us

SEPTEMBER 15, 2020

If your business sells services or products locally, the success of your business hinges on how visible you are on search engines. Whether you’re searching on a desktop or a mobile device, using voice search, or you’re in your car, local search engine optimization or Local SEO impacts how your customers can find you.

2020 58

2020 Definition Social Media E Commerce 58

BirdEye

MARCH 4, 2024

While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. Drive more revenue.

Marketing 111

Marketing Multi-Channel Events Demo 111

BirdEye

MARCH 27, 2023

In this blog post, we’ll share 10 key steps on how to start a business to give it the best chance for success. Business concept √ Business idea that makes sense √ Market opportunity √ Potential customers √ Choose the right name The first step in starting a business is working from an idea to a business concept.

Banking 10

Banking Insurance Social Media Advertising 10

SmartKarrot

JULY 31, 2020

As a customer-facing brand in a highly competitive market, what gives you the cutting edge over others? What does it take for the customers to pick you over the competitions? How to ensure customer delight or how to improve customer satisfaction? What is customer delight and why is customer delight important?

Customer Satisfaction 10

Customer Satisfaction Social Media Customers Loyalty 10

Circular Edge

MARCH 28, 2023

Blog Credit: Kristina Russo, March 16, 2023 | (What Is Agile Finance? It’s no place for the rearview-mirror finance and accounting processes of old. Instead, companies are starting to adopt agile finance, a modern approach to financial management that changes the way finance teams work and create value.

Financial 52

Financial Culture Competitive Advantage Innovation 52

Circular Edge

MARCH 28, 2023

Blog Credit: Kristina Russo, March 16, 2023 | (What Is Agile Finance? It’s no place for the rearview-mirror finance and accounting processes of old. Instead, companies are starting to adopt agile finance, a modern approach to financial management that changes the way finance teams work and create value.

Financial 52

Financial Culture Competitive Advantage Innovation 52

Totango

AUGUST 18, 2020

The same theory applies to good customer success. That knowledge gives you the power to settle the low-touch vs. high-touch debate in favor of whichever method better leverages your resources toward generating growth for your customer and yourself. Low-Touch Vs. High-Touch: What Is the Difference?

Customer Success 64

Customer Success Customers Engagement Customer Journey 64

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Plus, get advice on what it takes to be successful at reverse logistics and reduce the costs that come with returned products. The objectives of reverse logistics are to recoup value and ensure repeat customers.

Transportation 52

Transportation Retail Metrics Consumers 52

Circular Edge

MAY 16, 2023

Blog Credit: (NetSuite vs. Microsoft Dynamics 365 | NetSuite) Businesses that have grown beyond the capabilities of the entry-level accounting tools and spreadsheets they used to get their operations off the ground typically turn to cloud-based enterprise resource planning (ERP) systems to increase efficiency.

Financial 52

Financial 2016 Consulting 2007 52

BirdEye

APRIL 7, 2023

Measuring the success of your marketing efforts the right way is crucial. This article tells you the top marketing key performance indicators (KPIs) you must watch out for in your next marketing campaign. With so many paid and organic marketing campaigns, knowing which brings the most leads, revenues, and customers is crucial.

2023 52

2023 Marketing Social Media Return on Investment 52

BirdEye

JULY 31, 2023

The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? See Pricing FREE DEMO This blog post tells you all you need to know to up your social media marketing game by hiring a content creator. Social media content creator vs. social media manager: What’s the difference?

Social Media 52

Social Media Brands Multi-Channel Demo 52

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Anna Morrish.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Circular Edge

JUNE 22, 2023

That allows employees in general, and key business leaders in particular, to monitor the pulse of their business using a single, accurate and integrated view of business operations, from back-end finance processes and warehouse operations to lead generation and sales success. Unified view limits silos. Mitigates human error.

ROI 52

ROI Return on Investment Reference Metrics 52

SmartKarrot

JULY 14, 2023

From customer service to enterprise operations, organizations are always looking for the most suitable solution in order to improve their efficiency and output. Let us dive deep and compare two popular enterprise platforms, ServiceNow and UiPath, in this blog.

Document 10

Document Reference Government Management 10

Grade.us

MARCH 12, 2019

She's a wealth of insights and consistently contributes actionable and strategic blogs for Moz.com. For example, how can your client appeal to rural vs. metro customers? How will your strategy differ for a dentist vs. a credit union? How can you meet the needs of an independent business vs. an enterprise?

Marketing 36

Marketing 2019 Social Media Consumers 36

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. The answer for many businesses was customer engagement software.

Social Media 48

Social Media Customer Engagement Engagement Marketing 48