resources premium ultimate-guide-to-customer-journey-mapping 
Kustomer
FEBRUARY 11, 2024
Zendesk is, without any doubt, a powerhouse customer service platform. After being acquired by a consortium of private equity firms for $10B, Zendesk is one of the most well-known customer service solutions on the market — but being popular doesn’t make it right for everyone. Want to fast forward?
Totango
AUGUST 18, 2022
A Customer Onboarding Checklist for Successful CS Teams. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. The term is borrowed from human resources management.
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SurveySparrow
SEPTEMBER 29, 2023
Did you know that 61% of consumers are willing to pay a premium of at least 5% for a promise of exceptional customer experience? Well, the secret lies in their commitment to improve and enhance customer experience. And one powerful tool that can help achieve this is a customer experience workshop. That’s huge!
SurveySparrow
JUNE 27, 2023
Understanding customers can be tricky, but customer journey analytics tools are here to help. They show you how customers interact with your business. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics?
BirdEye
JUNE 9, 2022
The majority of home buyers start their home buying journey using online search – and according to the National Association of Realtors, 81% of buyers don’t even contact a real estate agent until they’re ready to buy. The answer is simple: you need to be active online and show prospective clients you’re the best choice.
Kustomer
FEBRUARY 6, 2024
You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. And that’s exactly what we did in this guide. And that’s exactly what we did in this guide. So, how do you figure out which enterprise help desk software is the right option?
Kustomer
JUNE 17, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Guiding Customers to Solutions Using Empathy. Employee Experience: The Missing Ingredient.
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