Your Guide to Managing and Measuring Customer Experience KPIs and Metrics
InMoment XI
DECEMBER 7, 2023
A related survey metric is the PSAT or Product Satisfaction Score. This is an adaption of the CSAT survey that is popular with software developers and advocates of product-led growth. An example is an in-app survey that asks a software user, “How satisfied are you with this product or feature?” Download Cheat Sheet
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