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5 Videos Contact Center Professionals Must Watch in 2018

Talkdesk

To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address the hottest contact center topics in 2018 like transforming your contact center and preparing for the insurgence of artificial intelligence.

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Sharpen Your Skills at Talkdesk Academy

Talkdesk

In the spirit of enhancing our product’s usability and encouraging ongoing product education, we’re happy to announce Talkdesk Academy , a free resource for Talkdesk users of all experience levels and roles. Talkdesk Academy is open to agents, supervisors and admins, offering an initial training for each persona.

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Everything you need to get started as a WFH contact center agent

Talkdesk

USB type headset usage is fine, but note that this will consume computer resources. If you’ll be using Windows OS and Talkdesk Callbar®, we recommend the following settings. torrents) Disable recordings on devices like digital video recorders (DVRs), as these can consume bandwidth. WiFi is a shared resource.