GetFeedback

MARCH 1, 2019

We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. We’re seamlessly integrated into Salesforce. That’s where GetFeedback comes in. But we’re more than a survey company.

Customer Experience 186

Customer Experience Competitive Advantage Omnichannel Feedback 186

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

GetFeedback

FEBRUARY 17, 2020

The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.

NPS 195

NPS Measurement Loyalty Customers 195

GetFeedback

OCTOBER 17, 2019

Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.

Customer Experience 244

Customer Experience Customers 244

GetFeedback

OCTOBER 30, 2018

Today, we’re excited to launch GetFeedback for Salesforce Chat. In fact, a recent Salesforce Research report notes that 80% of business buyers expect companies to respond and interact with them in real time. That’s why we built GetFeedback for Salesforce Chat. Brett Frazer, head of customer Service, Sun Basket.

Demo 103

Demo Feedback Omnichannel Touchpoint 103

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

2023 59

2023 Touchpoint Download Insights 59

VDS

MARCH 18, 2024

Many businesses use Genesys and Salesforce but aren’t sure which platform is best for different types of customer interactions. Salesforce is a top choice for organizing customer information, tracking sales, and planning marketing efforts. Salesforce can help you tailor your marketing to match your customers’ interests.

Social Media 52

Social Media Sales Connections Interaction 52

Myra Golden

OCTOBER 7, 2021

My son brought in an enormous box from Salesforce Service Cloud 360 full of goodies! Watch me unbox that surprise here. servicetrailblazers #customerserviceweek [link]. Oh, my gosh! This is amazing! .

Customer Service 105

Customer Service Customers Customer Experience Design Customer Experience 105

PK

AUGUST 18, 2022

SALESFORCE AND CONCENTRIX CATALYST JOIN FORCES IN THIS ORIGINAL VIDEO SERIES ON LEADING WITH LOYALTY The automotive industry faces a period of significant change. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix Catalyst. The rise of electric vehicles, digital […].

Automotive 52

Automotive Loyalty Connections Consumers 52

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

Customer Relationship Management 52

Customer Relationship Management Customer Relationships Connections Management 52

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

2023 52

2023 Touchpoint Download Insights 52

TechSee

MAY 5, 2020

The Salesforce FSM Effect. Salesforce Field Service Lightning is a powerful, highly customizable, mobile-friendly extension to Service Cloud. Salesforce FSL is the fastest-growing division in the company’s history, bringing in $100 million in revenue within two years of its launch. Scheduling. Tracker Bot.

2019 109

2019 Customer Satisfaction Interaction Reference 109

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. In line with that, we’ve been strengthening our expertise in Genesys and Salesforce technologies.

White Paper 52

White Paper Leadership Multi-Channel 2021 52

PK

JULY 28, 2021

The post The top five ways to build retail customer loyalty with Salesforce appeared first on PK. Beyond delivering high-quality and effective products, retailers must contend with customers who expect an engaging, personalized, and frictionless experience. More than ever, […].

Retail 98

Retail Loyalty Customers Engagement 98

Zonka Feedback

MAY 24, 2023

Integrate NPS surveys within Salesforce CRM to retrieve crucial information from your customers at various points within the customer journey. Most lists of top NPS tools for Salesforce are entirely subjective. Sending out NPS surveys yet unable to identify what your customers are thinking?

NPS 52

NPS Measurement Loyalty Customer Journey 52

GetFeedback

FEBRUARY 23, 2017

Measuring customer service quality with Salesforce is crucial, and you can do it seamlessly with a case closed CSAT survey workflow in Service Cloud.

Measurement 195

Measurement Customer Service Customers Article 195

CSM Magazine

JUNE 27, 2023

Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023.

Consulting 52

Consulting 2023 Multi-Channel Events 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

2008 52

2008 Consulting 2023 Innovation 52

GetFeedback

OCTOBER 16, 2019

Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.

Customer Experience 150

Customer Experience Customers 150

Talkdesk

FEBRUARY 10, 2021

Talkdesk for Salesforce can help financial institutions and healthcare providers relieve friction in the COVID-19 relief process. Through our collaboration with Salesforce, and our focus on our communities, we are putting more power behind healthcare providers and financial institutions in pursuit of global recovery.

Healthcare 80

Healthcare Contact Center Financial 2020 80

PK

AUGUST 5, 2021

The post Loyalty technology: Building connections with Salesforce and Mulesoft appeared first on PK. Rich, consistent customer data is key to providing the types of experiences customers expect, but without the right approach […].

Connections 97

Connections Loyalty Technology Customer Expectations 97

SurveySparrow

DECEMBER 15, 2021

Salesforce is popular. But integrations in the Salesforce app ecosystem make it at least 4x more extensive – and it set to grow even bigger. According to recent Salesforce statistics , it has more than 150,000 customers. As a result, there are over 3,000 integrations on the Salesforce App Exchange to cater to their needs.

2022 52

2022 Financial Omnichannel Metrics 52

GetFeedback

JULY 2, 2019

Learn how to integrate NPS with Salesforce to drive real results from customer feedback. Net Promoter Score is a fundamental customer loyalty metric.

Net Promoter Score 150

Net Promoter Score NPS Measurement Metrics 150

Zonka Feedback

MAY 30, 2022

In such a scenario, CRM tools like Salesforce are used by many companies to provide their customers a great service and create awesome experiences. Customer Experience is the key factor that determines the success of any business. And one of the major factors that affect Customer Experience is Customer service.

Customer Experience 52

Customer Experience Customer Service Customers 52

Feedbackly

SEPTEMBER 7, 2021

In the customer experience niche, Salesforce has proven to be one of the very valuable tools. It helps companies manage their relationships with customers.

Feedback 98

Feedback Management Customer Experience Customers 98

PK

JANUARY 12, 2021

The post PK named among preferred Salesforce loyalty partners appeared first on PK. As customers have increasingly gone digital during the COVID-19 pandemic, loyalty has gained prominence as a powerful strategy to increase stickiness, grow revenue, and deepen relationships with customers. Loyalty stands […].

Loyalty 96

Loyalty Customers Consumers Retail 96

CSM Magazine

MARCH 13, 2023

However, with all eyes focused on Microsoft and Google’s next moves, Salesforce has stridden forward with some exciting news of its own following the launch of Einstein GPT earlier this week. According to Salesforce, Einstein GPT brings AI capability together with the CRM to make every employee more productive and every CX better.

E-support 52

E-support Innovation Technology Connections 52

PK

JANUARY 14, 2021

My colleague Martin Mehalchin and I recently had the opportunity to participate in a virtual panel hosted by Natasha Janic, Product Marketing Manager at Salesforce, at the NRF Big Show […]. The post How retailers can adapt: PK and Salesforce at NRF 2021 appeared first on PK.

2021 94

2021 Retail Marketing Management 94

GetFeedback

APRIL 28, 2020

Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.

Customer Experience 300

Customer Experience Feedback Customers Customer Service 300

Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. Long before a platform was selected, Salesforce took steps to clearly define the problem they needed to solve for their TAMs.

Management 52

Management Leadership Customer Centricity Government 52

GetFeedback

MARCH 23, 2020

GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.

Customer Experience Management 268

Customer Experience Management Customer Experience Management Technology 268

GetFeedback

FEBRUARY 23, 2017

Measuring customer service quality with Salesforce is crucial, and you can do it seamlessly with a case closed CSAT survey workflow in Service Cloud.

Measurement 150

Measurement Customer Service Customers Article 150

CSM Magazine

AUGUST 19, 2021

the AI Search Company, has announced it has launched Yext AI Search on Salesforce AppExchange, empowering customers to transform the customer support experience for both agents and customers. Integrated directly with Salesforce, Yext AI Search is currently available on AppExchange at [link]. Yext AI Search on Salesforce AppExchange.

Customer Satisfaction 52

Customer Satisfaction Consulting Connections Innovation 52

Talkdesk

FEBRUARY 4, 2021

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers. Talkdesk , the cloud contact center for innovative enterprises, and Salesforce , the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

Contact Center 68

Contact Center Omnichannel 2016 Touchpoint 68

AskNicely

SEPTEMBER 4, 2018

announces its NPS software — the perennial #1 recommended software for Customer Feedback on G2Crowd — is now on the Salesforce AppExchange. Now you can comprehensively handle NPS feedback data in Salesforce with AskNicely. Full-featured, Salesforce-integrated Customer Feedback Management. About Salesforce AppExchange.

NPS 60

NPS Net Promoter Score 2014 Touchpoint 60

Natalie Petouhof

APRIL 12, 2016

Salesforce announced Salesforce for Messenger Platform which will empower companies to create entirely new sales, service, marketing and app experiences for customers on Messenger. This is the latest innovation in Salesforce’s ongoing strategic partnership with Facebook. Tweet What’s The News?

2014 49

2014 Connections Leadership Customer Journey 49

CSM Practice

MARCH 1, 2021

Peled shared how Salesforce transformed its traditional way of navigating customer relationship management into an unconventional yet innovative one. He tackled how Salesforce delivered a robust framework, which they converted as a tool to become more a customer-centric organization. Salesforce and Customer Relationship Management.

Customer Success 52

Customer Success Chief Customer Officer Customer Relationship Management Customer Relationships 52