Gainsight

OCTOBER 27, 2022

Learn how customer, community, and product-led strategies can build long-term, efficient growth. Take some time off from back-to-back Zoom meetings and join us live on the rooftop of Tobacco Dock to make meaningful connections with peers in Customer Success (CS), Product, and Community. Community-Led Growth.

Customer Success 52

Customer Success Roadmap Measurement ROI 52

PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) are special-purpose panels that consist of a business's customers and are formed for the purpose of gathering their input and opinions. Some CABs meet regularly to hold in-person meetings, but modern survey and customer experience software has made it possible to manage large CABs fully remotely.

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Gainsight

NOVEMBER 23, 2022

If that isn’t a testament to the great Community at Pulse Europe, I don’t know what is. Nearly every conversation with CS and community practitioners started with: “how can I make Community a core part of our digital-led CS strategy?” Customers felt a community hub is the solution in tough times.

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QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

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Insights Advertising Interaction Consumers 78

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Are you there ROI? This article aims to change that. Available On-demand.

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Gainsight

JUNE 2, 2022

We are about Community. A CEO Panel With Yamini Rangan and Yancey Spruill. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. When you invest in a community, you build a stickiness that can pay long-term dividends.”

2022 52

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SurveySensum

APRIL 1, 2024

Implementing a client portal software for accountants within a startup also ensures transparency, enabling secure and open communication channels between the firm and its clients. Community Involvement : Demonstrating engagement beyond business, emphasizing social responsibility. Promoting fair trade and ethical sourcing.

Brands 52

Brands Social Media Feedback Loyalty 52

ChurnZero

JUNE 10, 2021

You Mon was selected by a panel of independent judges. Award winners will be announced during a special virtual celebration on August 3rd and will become lifetime members of an esteemed community of Entrepreneur Of The Year alumni from around the world. EY member firms do not practice law where prohibited by local laws.

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Connective DX

JANUARY 31, 2020

The Sitecore MVP Award is given to distinguished individuals within the Sitecore community. Madhu has served as a Senior Software Engineer at Connective DX since 2018. Sitecore selects MVPs with an objective evaluation process that weighs their understanding of the Sitecore platform and commitment to the community.

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Thematic

OCTOBER 13, 2019

I was honored to speak on a panel titled “So you want to be a CEO?” Our panel turned into multiple 1-on-1 mentoring sessions for women considering becoming CEOs. Our panel turned into multiple 1-on-1 mentoring sessions for women considering becoming CEOs. connect) Access a vast support network and community.

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Gainsight

MARCH 15, 2023

For CS teams, efficiency means working smarter and doing more with less—accelerating the current drive toward digital strategies like community, self-service, and more. Be Sympathetic and Proactive With Engagement JH : This is the fourth economic downturn I’ve experienced in software. That’s certainly the way things are moving.

Customer Success 52

Customer Success Insights Document ROI 52

ChurnZero

MARCH 31, 2020

We held a panel discussion with Customer Success leaders and our customers to share advice from the trenches as they navigate this period of unprecedented uncertainty. Kris Morrison, VP of Customer Success at Interact Software. To open, we asked the panel about the first steps in their response strategy.

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Webinar Customer Relationships Leadership Customer Success 72

SurveySparrow

NOVEMBER 24, 2022

They have a massive panel of testers, provide fast results, and have several powerful features, but it also has its cons. You can also directly recruit from The Usability Hub panel, which has more than 450,000+ participants in it. Userfeel’s panel consists of more than 150,000 testers who speak 40 plus languages.

2023 52

2023 Net Promoter Score Feedback Workshop 52

Centercode

JUNE 15, 2020

In early June of 2020, tech giant IBM announced they will stop offering facial recognition software until further anti-bias testing has been conducted. A few days later, Amazon and Microsoft followed suit, vowing to reexamine the use of their facial recognition software by law enforcement after citing similar concerns about bias.

Technology 69

Technology 2018 Document 2020 69

Maru Group

JUNE 3, 2021

And while there are numerous ways in which medical advances prolong the lives of these patients, we do not really understand all the potential gaps in their care, and the ways in which the medical community could better support these patients, but sometimes fails at doing. oxycodone) to manage their pain.

Hospitality 52

Hospitality Healthcare Insights 2021 52

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. The automated email and report with a link to a video and the community may be the initial touchpoint but CSMs, RevOps, and the Data Analytics team are all tracking open and click rates to see what is performing well and who is interacting with what content.

Customer Success 52

Customer Success Roadmap Touchpoint Customers 52

ReviewTrackers

OCTOBER 6, 2017

To help you get started, we talked to a panel of developers about their strategies and best practices for collecting and encouraging app reviews and user feedback. Todd Millecam, CEO of SWYM Systems, Inc. : “I build (feedback collection) into my monitoring software. How to Get App Reviews and User Feedback. Benjamin D.

E Commerce 83

E Commerce Social Media E-support Feedback 83

Oracle

JANUARY 14, 2020

.; and Tammy Sheffer, Chief People Officer, Rent the Runway, shared the keynote stage as part of a panel discussion representing CEO Action for Diversity & Inclusion. The panel discussion centered around topics of diversity and inclusion that typically had not been discussed in the workplace in the past, according to the panelists.

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2020 Employee Experience Insights Retail 44

CSM Magazine

AUGUST 10, 2017

We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities. The group has a 7,500-strong customer insight community called ’The Inside Panel’, which helps generate a better understanding of consumers, creating more appealing advertising and content.

Customer Insights 40

Customer Insights Insights 2015 Customer Relationships 40

Thematic

DECEMBER 10, 2023

When you’ve got AI-driven data analysis software, this inductive reasoning is going on under the hood. Well-designed thematic analysis software has this built in. What’s more, this type of software can be programmed to do content analysis, discourse analysis, and narrative analysis at the same time.

Social Media 62

Social Media Feedback Insights Culture 62

ChurnZero

MARCH 3, 2020

It’s also a great opportunity to meet and network with peers within the Customer Success community. SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. They are expecting 1,000+ attendees at their event and 26+ exhibitors.

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2020 Customer Success Events Workshop 72

ClientSuccess

MARCH 13, 2020

We’ve seen an amazing outpouring of support from the SaaS community. Here’s a video of her speaking on a panel at the Geekwire Summit a couple years ago. . Panel Discussion on Taking Ownership of Your Career in Sales – “Women in Sales Everywhere” Event. . Matt Garratt: Managing Partner @Salesforce Ventures.

Presentation 52

Presentation Blog Healthcare Events 52

ClientSuccess

MARCH 13, 2020

We’ve seen an amazing outpouring of support from the SaaS community. Here’s a video of her speaking on a panel at the Geekwire Summit a couple years ago. . Panel Discussion on Taking Ownership of Your Career in Sales – “Women in Sales Everywhere” Event. . Matt Garratt: Managing Partner @Salesforce Ventures.

Presentation 52

Presentation Blog Healthcare Events 52

Talkdesk

OCTOBER 9, 2017

They came online, tried our software, purchased with a credit card and went on their way. We focus on making it easy for customers to work with and get up and running very quickly and easily so that they don’t need a lot of help initially to get great value out of the software.” – Mike, Zendesk.

2017 40

2017 Chief Customer Officer Metrics Customer Centricity 40

BirdEye

OCTOBER 26, 2023

This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. Reviews are critical, so integrating consistent reviews with systems like property management software with the Birdeye platform makes the process easy.

Brands 116

Brands Multi-Channel Consulting Demo 116

ReviewTrackers

FEBRUARY 22, 2017

Four years ago, our company was named one of the Innovative Web Technologies finalists for SXSW Interactive Accelerator, where we were able to show off the cutting-edge technology that powers our review management software platform. We’re partnering with marketing analytics software company TrackMaven. Are you going to SXSW?

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Events Interaction E-support 2017 63

Win the Customer

FEBRUARY 3, 2016

There’s a host of software out there to meet the needs of businesses. AskNicely provides customer feedback software based on the Net Promoter Score (NPS) analytic framework. Features: Outstanding four-step setup for easy onboarding and migration: AskNicely asks you to test their software first before anything else.

Net Promoter Score 64

Net Promoter Score Customer Experience Social Media Feedback 64

Gainsight

NOVEMBER 9, 2022

Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . With the recent economic downturn, the one question top of mind for most Pulse attendees is: How can the Pulse community make sure our businesses are resilient and set up for long-term success?

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2022 Roadmap Customer Success Travel 19

Qualtrics

MAY 27, 2021

If you aren't investing in or building an external presence in diverse communities (e.g., Commit to a clear vision and communicate how you’re going to – deliberately and intentionally – meet diverse candidates where they are. Invest in diverse communities. Utilize application software to screen resumes.

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ChurnZero

MAY 8, 2020

Our panel discussed the financial effects of eliminating Customer Success during the pandemic and how Customer Success can become a source of financial strength. This is the closest thing to a religious war that we have in the worldwide Customer Success community. They’re buying similar products from similar software companies.

Customer Success 59

Customer Success Webinar Customers Financial 59

Oracle

FEBRUARY 19, 2021

Have you taken time to better educate yourself on the topics that impact that community or individuals?’ ” – Latasha Gillespie, Head Global Diversity, Equity, and Inclusion, Amazon Studios in a panel for CES 2021. ” – Johnny Hill, Vice President of Software Development, Oracle for Oracle.com.

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2021 Innovation Technology Books 91

Survicate

APRIL 3, 2018

Among many other branded communities that are available, HubSpot User Groups are a true phenomenon. While this type of communities started over a hundred years ago, their boom was in the 1980s and 1990s. A new era came with the Internet, but still, most of the communities failed. HUGs started organically, by HubSpot customers.

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Events Workshop Presentation Sales 61

Grade.us

SEPTEMBER 15, 2020

There were a ton of great answers from the community and they all had different nuances to their definitions. Helping people and connecting with local communities. Moz defines local SEO as the practice of… “increasing search visibility for businesses that serve their communities face-to-face. Get Started.

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2020 Definition Social Media E Commerce 58

Amity

JUNE 26, 2014

After the regular community announcements (see the end of the blog post) and panel introductions the discussion was well underway. Peter Armaly – Director of Customer Success at BMC Software, enterprise business service management software (on-premise and in the cloud). Dana heads a team of 7 CSMs.

Customer Success 48

Customer Success Customer Journey Mapping Events Culture 48

Answer Dash

OCTOBER 15, 2018

Many of the new software applications on the market focus on this most critical precursor to sales. Our panel offered a variety of perspectives and insights about AI, and participants seemed to be in various stages of adoption of these new applications, including chatbots, automation of lead scoring, and customer data analysis.

B2B 76

B2B Marketing Customer Experience 2002 76

Thematic

JUNE 21, 2021

Tableau Desktop allows you to install the software directly on your desktop. Community forums Tableau has an active community of more than 220,000 users from the data science world. There’s a large community forum and over 500 global user groups. Tableau Desktop Users can get Tableau Desktop as part of Tableau Creator.

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SurveySparrow

DECEMBER 6, 2021

At this HR trade show, they use AI-powered matchmaking software to facilitate one-to-one meetings that have attendees, guest speakers, and other industry experts. Talent Connect attracts more than 5,000 developers and recruiters for sharing unique insights, collaborations, panels, and networking. The Future of the HR Function 2021.

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