InMoment XI

JUNE 14, 2022

Carmen Woo, Salesforce Solution Architect and Senior Application Engineer, holds the cross-functional CX technology vision at Glassdoor. Watermark is in the EdTech space, and they’ve taken a comprehensive approach to optimizing user experience. What is intriguing about our use case is that we use machine learning to analyze feedback.

Metrics 260

Metrics Net Promoter Score NPS Effort Score 260

Gainsight

JULY 27, 2020

With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home. As a result, EdTech companies are preparing for a fall full of new customers and users and growing usage from existing customers.

Customer Success 52

Customer Success Engagement Feedback Connections 52

SmartKarrot

DECEMBER 22, 2020

Edtech is an interesting industry. The COVID-19 pandemic has accelerated how Edtech companies work. Edtech solutions are becoming essentials for learning at home. Every class has gone online and there is a sudden upsurge in the number of innovative solutions in Edtech.

Customer Success 10

Customer Success E-support Customer Centricity Customer Journey Mapping 10

Gainsight

MAY 18, 2023

HMH wanted to transform from a traditional publishing company to an EdTech company, all while challenging the status quo and driving change in the publishing industry. Blackbaud solutions are unleashing the potential of the people and organizations who change the world. That’s why HMH wins the title of The Challenger.

2023 52

2023 2022 Customer Success Customer Journey 52

SmartKarrot

SEPTEMBER 18, 2020

Edtech companies have given it a new direction, a new dimension. This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Educational Technology – ‘EdTech’, helps ameliorates the overall teaching and learning process and augments the performance of the education system.

2020 21

2020 2013 2008 Document 21

Wootric

DECEMBER 2, 2019

Dave Hansen, Senior Marketing Manager at Watermark, shared in a recent webinar, How to Evangelize CX , that one-on-one meetings with leaders of other functions were a key component of his successful launch of the CX program at this EdTech company: “ Basically, I hit the road with our first Net Promoter Score results.

Voice of Customer 52

Voice of Customer NPS Net Promoter Score Insights 52

Wootric

AUGUST 20, 2020

Do whatever it takes to educate users on how they can better use your solution so you can move from the ‘nice-to-have’ category and become a ‘can’t-live-without’ product.”. “KaiXR is an EdTech platform that provides immersive virtual reality field trips to young people. kiewicz, CEO & Founder, LiveSession.

Roadmap 88

Roadmap E-support NPS Feedback 88