Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Buchanan and Greene offered several lessons on fostering digital customer engagement and driving successful customer outcomes.

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Gainsight

OCTOBER 3, 2023

Here at Gainsight, we prefer to say that success is a bi-directional integration, because, well, we’re nerds. But regardless of how you phrase it, the sentiment expressed really captures the spirit of the newly deepened partnership between Gainsight and HubSpot. The organization has a single, unified view of the customer journey.

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Gainsight

MARCH 3, 2022

As stand-alone solutions, they are necessary. Together they can improve your processes, practices, gain insight into your customers, and scale your company. . And what if they are similarly designed to be customer-centric. As for inSided, they are the newest addition to the Gainsight family of products.

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Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. And Ovsyannikov believes that Gainsight is the right technology. Ovsyannikov explains that customer education is essential to a customer success motion.

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Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. We’re talking about our Product team. The history of Customer Success and the history of Gainsight are fundamentally intertwined. We’re in a place to make you the star of the show,” Rumelhart said.

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Gainsight

JUNE 14, 2023

Unless you’ve been living underground clinging to a low-fi lifestyle, then you’ve likely heard of the AI-powered revolution taking the world of Customer Success and Community by storm: Digital Customer Success , or DCS for short. So what’s the foundation of this strategy? Digital Hub has all the capabilities of inSided.

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Gainsight

JANUARY 11, 2024

Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer success role in their company. Nick Mehta , CEO and Founder of Gainsight, recently said, “Every single software company has a customer success program now.

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Gainsight

DECEMBER 21, 2023

For a long time, proactive vs reactive was a common debate among Customer Success professionals. Now, the verdict is in, and everyone agrees that proactive Customer Success Managers (CSMs) are best positioned to drive value and deliver a better customer experience. Control over the customer experience.

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Customer Bliss

MARCH 28, 2019

In my conversation with Allison Pickens, the Chief Operating Officer at Gainsight , a customer success SaaS organization, you’ll hear how her background in strategy and management consulting, and investment banking, allowed her to thrive in her current position. Build Customer Success Internally and Externally.

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Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Customers are navigating a disjointed web of communications and digital experiences.

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Gainsight

SEPTEMBER 5, 2022

Customer success (CS) didn’t start out digital but, rather, as a collection of practices to maintain customer relationships after a sale. Organizations felt their way toward a better understanding of their value, learning how to improve implementations and developing new solutions to serve customers as their businesses advanced.

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Gainsight

OCTOBER 4, 2023

Users have an expectation in today’s Customer Success Management Platform market that their vendor will have gen AI built into their platform in a meaningful way, but many vendors simply lack maturity with AI. It’s the most advanced, first-to-market AI solution for CS. At Gainsight, we’re all in on generative AI.”

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Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. But what does this really mean for CS teams? We polled over 400 CS professionals to find out.

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Gainsight

MARCH 8, 2022

And of making sure that every single customer was happy, successful, and guaranteed to come back or recommend us to their neighbors and friends, as the business was nearly 100% referral-based. . Sure, I had to market and sell – but customer success had to be priority #1 from day #1. Larger, more mature companies love Gainsight.

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Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They don’t just think about success for a few customers, they set out to accomplish success for all customers.

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Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. I want to share how this acquisition came together and what it means for our customers and industry.

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Gainsight

APRIL 22, 2024

Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be measured within any customer community, you can really only ensure its long-term success if your customers are the ones in the driver’s seat.

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Gainsight

AUGUST 19, 2020

In these conversations, we talk with customer success leaders who are role models for others who want to serve customers better. Arvind Stokes , VP of Customer Success and Support at Omada Health , certainly fits the bill. Before we talk about customer success, let’s take a moment to learn something about you.

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Gainsight

OCTOBER 22, 2020

Tell us a bit about yourself and what your role is at Gainsight. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. .

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Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. With the rise of Subscription-based companies came a new business model founded on the idea of proactively supporting customers to achieve success.

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Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. What’s the solution? had its day.

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Gainsight

JULY 17, 2023

As the technology sector transitions from hyper-growth to durable growth, SaaS companies are shifting their focus to safeguarding Net Revenue Retention (NRR) and ensuring customer outcomes. That’s why leading Customer Success (CS) teams are discovering ways to deliver amazing digital experiences to customers efficiently and at scale.

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Gainsight

APRIL 23, 2021

Our CEO, Nick Mehta, recently spent time with Sabina Pons , Global Vice President of Customer Success and Support at Mavenlink. She and her team created the ultimate customer journey. Their renewal rate accuracy caught Nick’s interest and how Sabina operationalized a brand new customer journey for Mavenlink.

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Gainsight

OCTOBER 5, 2023

Launching a Customer Community can feel overwhelming. From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to tick off before you even go live. But, you absolutely can’t skip building a Customer Community—and it can be simple. No developer experience? No problem.

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Gainsight

JUNE 10, 2021

Here at Gainsight, I guess you can say I’m pretty much living the Product Marketer’s dream, having such a vibrant and active community and a stage like Pulse to showcase our own new features and capabilities each and every year, as well as our amazing team who builds them. And this year’s Pulse Everywhere is no different.

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Gainsight

OCTOBER 11, 2022

A well-oiled customer success (CS) machine that drives Net Revenue Retention (NRR). . SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. Why a Customer Success Management Platform? According to Gartner, .

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Gainsight

SEPTEMBER 12, 2022

As we all continue to navigate a sometimes chaotic economy, it’s never been more obvious that customer success (CS) is the key to keeping your company’s ship on the right course and boosting Net Revenue Retention (NRR). How to building a strong partner ecosystem reduces CSM workload and customer churn.

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Competitive Advantage Metrics Customer Success Insights 52

Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success teams are in a unique position to drive revenue growth. Customer Success teams are in a unique position to drive revenue growth.

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Gainsight

SEPTEMBER 19, 2023

Customer success is no longer an afterthought—it’s a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction.

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Gainsight

DECEMBER 14, 2022

During times of economic uncertainty, the secret to survival is to double down on your customers. That doesn’t mean just more time with Customer Success (CS) or building great products to meet customer demands. It also means delivering positive product experiences and overall exceptional customer experiences. .

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Gainsight

JANUARY 26, 2022

In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. It can make your company a truly customer-centric organization. It’s so important that it is one of the New 10 Laws of Customer Success. .

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Gainsight

JUNE 10, 2021

Every year we are astounded by the attendance at Gainsight’s Pulse events. It’s a symbol that people are focused on learning more about customer success. At Gainsight, we have defined GameChangers as customers who shift their thinking to transform their business outlook. To us, all of our customers are GameChangers.

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Gainsight

JULY 25, 2022

As the tech market enters a new phase, organizations are determining what’s important during the downturn—and what’s important to their customers. . SaaS companies in particular are asking themselves how to prevent churn and keep their customers happy. Your product drives customer outcomes and value . They rely on your product.

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Gainsight

JUNE 2, 2022

Now, the experience is back! Gainsight wants to celebrate you! One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. No other event has the level of brain trust that Gainsight has invited. And we are going to celebrate.

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Gainsight

OCTOBER 5, 2022

As Gainsight CEO Nick Mehta pointed out recently in an article for Inc. , And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. That means doubling down on your post-sales and customer success (CS) efforts.

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Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

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Gainsight

JULY 21, 2022

Leading customer success (CS) organizations use data to drive strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription. . But setting the sarcasm aside, there is a big difference between talking about data-driven customer success and actually pulling it off.

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