solutions gainsight-for-executives 
InMoment XI
JANUARY 10, 2023
What Is a Customer Experience Manager (CX Manager) ? In order to understand what a CX Manager does—and why the role is so vital as companies scale—let’s picture a growing SaaS company, for example, that is considering adding this role. And of course, they’ve got a product team constantly working to improve their software with customers in mind.
Gainsight
APRIL 22, 2024
Two of those steps should involve alignment with your executive team and your top customers. Including your executives in these conversations is vital. To ensure executive buy-in, you should discuss what metrics they want to be tracked, how they envision the community, and how they want to be involved.
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Gainsight
OCTOBER 4, 2023
And, while an iframe over ChatGPT is better than nothing, these basic solutions lack the data privacy and analytics power of a robust AI engine that crunches real customer data. Horizon AI is Gainsight’s integrated artificial intelligence. It’s the most advanced, first-to-market AI solution for CS. Enter Horizon AI.
Gainsight
DECEMBER 21, 2023
Customers would much rather you come to them with solutions first instead of having to constantly come to you with questions and complaints. Moving to a solution like Gainsight enables your team to be more efficient and proactive in terms of risk management, renewals, cross-sells, and developing a health score. Why Be Proactive?
Gainsight
JULY 11, 2023
By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. Neither were viable solutions for us. At that time, I was running a SaaS company. The problem?
Gainsight
APRIL 23, 2021
You’ve been an incredible friend to Gainsight and the whole CS community. It is the only solution that helps services firms establish an operational system of record that facilitates their business lifecycle, including key capabilities like resource management, project management, collaboration, project accounting, and BI.
Customer Bliss
MARCH 28, 2019
In my conversation with Allison Pickens, the Chief Operating Officer at Gainsight , a customer success SaaS organization, you’ll hear how her background in strategy and management consulting, and investment banking, allowed her to thrive in her current position. Define Roles and Expectations.
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