Gainsight

MARCH 3, 2022

As stand-alone solutions, they are necessary. In this program, Nick sat down with Robin van Lieshout, CEO of inSided , and Eran Aloni, CCO at Gong , to discuss the importance of Community and the interconnectedness of their products to elevate and scale customer success. Defining Community from the Beginning.

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Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. We’re talking about our Product team. The history of Customer Success and the history of Gainsight are fundamentally intertwined. “The At Gainsight, we’re all in on generative AI.”

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Gainsight

JUNE 14, 2023

DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. In other words, DCS enables you to meet your customers where they are, at all times, and provide the guidance they need when they need it—without burning out your CS team.

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Gainsight

OCTOBER 3, 2023

Here at Gainsight, we prefer to say that success is a bi-directional integration, because, well, we’re nerds. But regardless of how you phrase it, the sentiment expressed really captures the spirit of the newly deepened partnership between Gainsight and HubSpot. It’s been said that success is a two-way street.

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Gainsight

SEPTEMBER 5, 2022

Organizations felt their way toward a better understanding of their value, learning how to improve implementations and developing new solutions to serve customers as their businesses advanced. They see what activities work best, what resources they already have, and what kinds of solutions customers want most. Value realization.

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Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. And Ovsyannikov believes that Gainsight is the right technology. This article was originally written by Barb Mosher Zinck and published on Diginomica.

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Gainsight

DECEMBER 21, 2023

Now, the verdict is in, and everyone agrees that proactive Customer Success Managers (CSMs) are best positioned to drive value and deliver a better customer experience. However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. Control over the customer experience.

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Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Customers are navigating a disjointed web of communications and digital experiences.

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Gainsight

OCTOBER 4, 2023

And, while an iframe over ChatGPT is better than nothing, these basic solutions lack the data privacy and analytics power of a robust AI engine that crunches real customer data. Horizon AI is Gainsight’s integrated artificial intelligence. It’s the most advanced, first-to-market AI solution for CS. Enter Horizon AI.

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Gainsight

MARCH 8, 2022

My love for customer success eventually brought me to Gainsight. Their co-founders Justin Zacks and Saul Gurdus, would help us dig in and learn exactly how the market — both customers and non-customers — perceived Gainsight. . Larger, more mature companies love Gainsight. That brings me to today.

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Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. Our team’s vision, focus, talents, and hard work were central to achieving this milestone. The problem?

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Gainsight

OCTOBER 22, 2020

Tell us a bit about yourself and what your role is at Gainsight. I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. Mornings are dedicated to team and customer collaboration.

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Customer Bliss

MARCH 28, 2019

In my conversation with Allison Pickens, the Chief Operating Officer at Gainsight , a customer success SaaS organization, you’ll hear how her background in strategy and management consulting, and investment banking, allowed her to thrive in her current position. Define Roles and Expectations.

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Customer Success Management Metrics Customers 131

Gainsight

MAY 18, 2023

This year, our contestants pulled out all the stops, from Digital Customer Success (DCS) trailblazers to leaders that transformed their teams into champions of durable growth, despite economic challenges. In FY’23, the company wanted to scale the Unqork Community Hub after migrating their support Q&A from Stack Overflow to Gainsight.

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Gainsight

APRIL 22, 2024

Two of those steps should involve alignment with your executive team and your top customers. Allison looks at repeated activity, the rate of engagement (liking, commenting, starting threads, providing solutions, etc). From there, she tracks how it all impacts business metrics like product usage, retention, and upsell/deal size.

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Gainsight

JANUARY 25, 2024

But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. The result: low product adoption, less satisfaction, and, in some cases, churn. What’s the solution? —had its day. Slash your reliance on these tactics. What Changed?

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Gainsight

JULY 17, 2023

That’s why leading Customer Success (CS) teams are discovering ways to deliver amazing digital experiences to customers efficiently and at scale. So we’ve rounded up three Digital CS challenges you’re likely to face while maturing your program, along with solutions to overcome them.

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Gainsight

AUGUST 19, 2020

Our customer success teams cover small, mid-market, and enterprise, with customer operations and customer support teams. When I joined the company in 2018, I knew how important it was for everyone to be thinking about customer experience. The C-suite team was focused on it already. We have 32 people and counting. .

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Gainsight

APRIL 23, 2021

She and her team created the ultimate customer journey. You’ve been an incredible friend to Gainsight and the whole CS community. I am also responsible for the support team, delivering 24 by 7 technical support. Nick: What’s the mission of your team and organization? Tell me about your organization and what it does.

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Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. At Gainsight, we’ve redefined Community as a lever for a durable business. And finally, it’s about the customer experience.

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Gainsight

JULY 25, 2022

But, as Gainsight CEO Nick Mehta recently commented, it’s not always about customer happiness, but stickiness. For starters, when CFOs look to tighten their software budgets, they’re looking to keep the solutions that their team uses daily and that have an impact on Net Revenue Retention (NRR). They rely on your product.

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Gainsight

OCTOBER 11, 2022

SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. CSM requires increasingly large teams and cross-functional participation to help customers realize value. Why a Customer Success Management Platform? . We couldn’t agree more.

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Gainsight

DECEMBER 14, 2022

That doesn’t mean just more time with Customer Success (CS) or building great products to meet customer demands. It also means delivering positive product experiences and overall exceptional customer experiences. . Product-led growth actually helps focus the entire organization around the customer experience.

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Gainsight

OCTOBER 5, 2023

From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to tick off before you even go live. As Seth Wylie, Head of Community, Gainsight, likes to say, “Keep a crystal-clear focus on what your Community is trying to achieve.” No developer experience? No problem.

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Gainsight

JUNE 10, 2021

One of the reasons I LOVE tech conferences, especially as a Product Marketer, is the ability to get a first-hand look at the new innovations and features that are often being launched and demoed from the keynote stage. Today, Gainsight introduced some of the most exciting and cutting-edge solutions we’ve ever brought to market.

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Customer Success Management Net Promoter Score NPS 52

Gainsight

JUNE 2, 2022

Now, the experience is back! Gainsight wants to celebrate you! One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. No other event has the level of brain trust that Gainsight has invited. We are about product-led growth.

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Gainsight

SEPTEMBER 19, 2023

Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction. They need to understand customer needs, monitor product usage, and engage with clients effectively. The last thing they need is a complex, convoluted platform that hinders productivity.

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Gainsight

SEPTEMBER 12, 2022

To dig deep on exactly what to do to build durable growth through CS, Gainsight CCO Kellie Capote sat down with CCO rock stars from VMware to DocuSign. with Jeff Heckler, Director of Customer Success Solutions, MarketSource Inc. How to get your CS and Product teams working in perfect harmony.

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Competitive Advantage Metrics Customer Success Insights 52

Gainsight

OCTOBER 5, 2022

As Gainsight CEO Nick Mehta pointed out recently in an article for Inc. , And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. In a recurring revenue world, success isn’t defined by the product or the sales process.

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Gainsight

MARCH 8, 2022

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success Qualified Leads is that solution. .

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Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

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Gainsight

JANUARY 26, 2022

the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. CS adds value to all parts of your business, whether Product, Sales, or Marketing. When they reach that goal, they have the ability to share that news to your Sales team.

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Sales Customer Success ROI Customer Centricity 111

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” The addition of inSided to Gainsight’s existing portfolio of products created a market-leading Digital Customer Success solution.

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Gainsight

JUNE 10, 2021

Every year we are astounded by the attendance at Gainsight’s Pulse events. At Gainsight, we have defined GameChangers as customers who shift their thinking to transform their business outlook. We look for The Visionary, The Experience Maker, The Challenger, The Defender, The Dream Team, and The Transformational Leader.

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Gainsight

SEPTEMBER 8, 2023

That’s why Gainsight, in partnership with Benchmarkit (formerly called RevOps Squared), surveyed over 750 CS professionals to understand capacity and compensation trends across the org chart. Initially, it was seen as a support function, focused on resolving customer issues and ensuring they were satisfied with the product or service.

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Gainsight

FEBRUARY 21, 2020

Are you delivering a product experience your users want or are you just going through the motions? In a world full of products offering the same results as yours, one of the best ways to stand out is through your product experience. They build a product that people want to use. REGISTER NOW.

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Roadmap Demo Feedback Engagement 89

Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. Product Experience . Creating a Product Roadmap?

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