Gainsight

MAY 17, 2023

Nick Mehta, CEO of Gainsight, took the stage to celebrate the tenth anniversary of Pulse and get fired up for the next decade, powered by generative AI , DCS, and—most importantly—all of you. Investors are questioning why higher CSM headcount doesn’t always lead to higher Annual Recurring Revenue (ARR).

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Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. Our team’s vision, focus, talents, and hard work were central to achieving this milestone. The problem?

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Gainsight

JANUARY 11, 2024

Nick Mehta , CEO and Founder of Gainsight, recently said, “Every single software company has a customer success program now. Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer success role in their company.

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Gainsight

DECEMBER 21, 2023

Internal Culture Customer Success is not the responsibility of one team, it’s a company-wide effort. Other teams could be working in silos and not collaborating to put the customer first. Financial Constraints Often, early-stage companies have budgets and revenue targets already in place before Customer Success is created.

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Gainsight

JANUARY 26, 2022

the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. So how do you ensure the transferability of value across your company without giving up operational control of your team? In SaaS, there are two types of recurring revenue—lean and expensive. .

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Gainsight

MARCH 3, 2022

As stand-alone solutions, they are necessary. As many know, Gong is a patented Revenue Intelligence Platform that captures and understands every customer interaction. By grabbing frontline conversations, Gong helps you better comprehend your deals, teams, and market to create actionable steps.

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Gainsight

JUNE 14, 2023

In other words, DCS enables you to meet your customers where they are, at all times, and provide the guidance they need when they need it—without burning out your CS team. The acquisition expanded Gainsight’s existing portfolio of products to create a market-leading Digital Customer Success solution—and we’re just getting started.

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Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. But what does this really mean for CS teams? In a world that prizes speed and efficiency, Gen AI promises to be the magical wand.

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Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success teams are in a unique position to drive revenue growth. Unlock a New Pipeline Source with CSQL. Other benefits include: .

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Gainsight

OCTOBER 22, 2020

Tell us a bit about yourself and what your role is at Gainsight. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. .

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Customer Bliss

MARCH 28, 2019

In my conversation with Allison Pickens, the Chief Operating Officer at Gainsight , a customer success SaaS organization, you’ll hear how her background in strategy and management consulting, and investment banking, allowed her to thrive in her current position. Define Roles and Expectations.

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Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. We’re talking about our Product team. The history of Customer Success and the history of Gainsight are fundamentally intertwined. And no, we aren’t talking about our esteemed canine guests from Fosters & Paws.

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Gainsight

MARCH 8, 2022

My love for customer success eventually brought me to Gainsight. Their co-founders Justin Zacks and Saul Gurdus, would help us dig in and learn exactly how the market — both customers and non-customers — perceived Gainsight. . Larger, more mature companies love Gainsight. That brings me to today.

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Gainsight

JANUARY 25, 2024

But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. What’s the solution? Too Expensive to Scale Manual training methods rely on CSMs and other customer-facing teams. Slash your reliance on these tactics. What Changed?

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Gainsight

AUGUST 19, 2020

Our customer success teams cover small, mid-market, and enterprise, with customer operations and customer support teams. The C-suite team was focused on it already. How do we build a cohesive team with a coherent strategy that also represents our company mission? Welcome to our Change the Game in 5 minutes Series.

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Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. At Gainsight, we’ve redefined Community as a lever for a durable business. It was a pretty narrow use case and a nice-to-have at best.

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Gainsight

JULY 17, 2023

As the technology sector transitions from hyper-growth to durable growth, SaaS companies are shifting their focus to safeguarding Net Revenue Retention (NRR) and ensuring customer outcomes. That’s why leading Customer Success (CS) teams are discovering ways to deliver amazing digital experiences to customers efficiently and at scale.

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Gainsight

OCTOBER 11, 2022

A well-oiled customer success (CS) machine that drives Net Revenue Retention (NRR). . SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. CSM requires increasingly large teams and cross-functional participation to help customers realize value.

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Gainsight

SEPTEMBER 8, 2023

In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and grow your existing revenue. Digital Customer Success Is the Solution for Scale Another major finding of our recent survey? Digital customer success is here to stay.

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Gainsight

SEPTEMBER 12, 2022

As we all continue to navigate a sometimes chaotic economy, it’s never been more obvious that customer success (CS) is the key to keeping your company’s ship on the right course and boosting Net Revenue Retention (NRR). with Jeff Heckler, Director of Customer Success Solutions, MarketSource Inc.

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Gainsight

JUNE 2, 2022

Gainsight wants to celebrate you! No other event has the level of brain trust that Gainsight has invited. Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Gainsight knows a thing or two about category creation. And we are going to celebrate.

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Gainsight

JUNE 10, 2021

Every year we are astounded by the attendance at Gainsight’s Pulse events. At Gainsight, we have defined GameChangers as customers who shift their thinking to transform their business outlook. We look for The Visionary, The Experience Maker, The Challenger, The Defender, The Dream Team, and The Transformational Leader.

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Gainsight

MAY 18, 2023

This year, our contestants pulled out all the stops, from Digital Customer Success (DCS) trailblazers to leaders that transformed their teams into champions of durable growth, despite economic challenges. In FY’23, the company wanted to scale the Unqork Community Hub after migrating their support Q&A from Stack Overflow to Gainsight.

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Gainsight

DECEMBER 14, 2022

At Gainsight, we’ve seen firsthand that the most successful digitally powered B2B companies focus on delivering a positive product experience (PX) to their customers. And while that puts product managers front and center, it also makes them part of the team along with more customer-facing roles like Customer Success.

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Gainsight

FEBRUARY 18, 2022

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. But why now? Who Is UiPath and What Do They Do Best?

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Gainsight

APRIL 8, 2020

As a Sales Leader, I am deeply focused on how to maintain & maximize revenue during the currently unfolding & rapidly changing COVID landscape. For that reason, maintaining revenue in our installed base, and looking for ways to maximize revenue via cross-sell / upsell in the right scenarios is critical.

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Gainsight

AUGUST 24, 2021

Once in place, you can better understand—and make data-driven decisions to improve—your customers’ journeys, drivers, and hurdles so your team can better address them. The handoff from your sales team to your client delivery team is a big step in the customer journey. Make data-driven decisions to drive sales and revenue growth.

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Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

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Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. It also had a Technical Implementation Team that focused on deploying the technical plan for the system.

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Gainsight

JULY 25, 2022

But, as Gainsight CEO Nick Mehta recently commented, it’s not always about customer happiness, but stickiness. For starters, when CFOs look to tighten their software budgets, they’re looking to keep the solutions that their team uses daily and that have an impact on Net Revenue Retention (NRR). They rely on your product.

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Gainsight

OCTOBER 5, 2022

As Gainsight CEO Nick Mehta pointed out recently in an article for Inc. , And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. In a recurring revenue world, success isn’t defined by the product or the sales process.

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Gainsight

DECEMBER 16, 2022

And which strategies and activities should your sales and post-sales teams pursue in response to this data? A DEAR Solution. Even when this approach seemed to work, customer success managers (CSMs) often lacked the empirical evidence to firmly connect the success with their team’s good work. assigned licenses for).

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Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” The addition of inSided to Gainsight’s existing portfolio of products created a market-leading Digital Customer Success solution.

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Gainsight

JUNE 10, 2021

Here at Gainsight, I guess you can say I’m pretty much living the Product Marketer’s dream, having such a vibrant and active community and a stage like Pulse to showcase our own new features and capabilities each and every year, as well as our amazing team who builds them. And this year’s Pulse Everywhere is no different.

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Gainsight

MAY 14, 2020

Be sure to catch the reply of our Gainsight Full House here if you missed it and if you missed day 1, our recap is here. . These game-changing speakers shed light on how they are using Gainsight to structure their Customer Success organizations, use data to drive processes, solve customer problems, and deliver results for their customers.

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Gainsight

AUGUST 28, 2021

On average, the best-performing organizations spend six times more on onboarding and customer retention efforts, which enables them to grow existing customer annual recurring revenue by 35 percent. We created Gainsight to help organizations such as yours unlock the true promise of customer success by democratizing it across the organization.

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Gainsight

JULY 12, 2023

CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No Collaborate cross-functionally with Sales, Product, Marketing, and other teams to align customer success objectives with overall company goals. No pressure!)

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