Team Support

APRIL 23, 2024

Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. TeamSupport’ solutions simplify business operations, driving success for organizations.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

InMoment XI

FEBRUARY 2, 2024

Top Car Manufacturer Provides a Human Touch in the Digital Age One of the leading car manufacturers in the world spoke on a compelling narrative of human-centric customer experience. Amidst the digital transformation, they emphasized personal touches, like writing thank-you notes to employees. Schedule a Demo Today

Hospitality 260

Hospitality Call Center Retail NPS 260

Team Support

APRIL 12, 2024

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. One customer, POMS manufacturing , noted the rapid growth of its knowledge base after implementing TeamSupport: “Before TeamSupport, we had about 20-40 logins to our knowledge base per month.

Demo 52

Demo 2023 Books Technology 52

CSM Magazine

MAY 16, 2024

EnviroVent, the manufacturer of domestic ventilation products, has transformed its installation and service operation using a BigChange job management system. Its award-winning products are UK manufactured and can be installed by its own dedicated team of nationwide installation engineers, who also provide after-sales support.

2018 52

2018 E-support Customer Relationship Management 2013 52

Circular Edge

MARCH 4, 2024

One of the customer stories recognized included a Food and Beverage Manufacturer who experienced a dramatic increase in online orders due to the global pandemic, which drove more customers to purchase higher quantities online and beyond what the company had forecast. Read Customer Success Stories See what more of our customers have to say.

Transportation 52

Transportation Apparel Sports 2017 52

InMoment XI

JANUARY 9, 2024

Customers can visit these centers to see GE’s manufacturing systems in action and discuss a personalized plan with the company’s CX representatives. B2C customer support often focuses on scalable solutions, such as online chat, email support, or call centers, to address the needs of a larger customer base. Support and service.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

Team Support

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This is where TeamSupport’s unique features come into play.

Multi-Channel 40

Multi-Channel Social Media Customer Satisfaction Demo 40

Magellan Solutions

SEPTEMBER 11, 2023

Look no further; we have the solution you’ve been searching for. But with the emergence of AI scheduling solutions, companies can now overcome these challenges. Benefits of AI Scheduling Solutions for Businesses In today’s fast-paced business world, time is precious, and efficient scheduling is crucial.

Social Media 98

Social Media Healthcare Customer Satisfaction Transportation 98

BlueOcean

OCTOBER 17, 2023

For example, almost all of the leading automotive manufacturers are using the same ESG rating platform. In most cases, this is a moot point—what matters most is that they can deliver a quality solution that aligns with your brand and wows your customers. Look for groupings of clients that are similar to your own business.

Government 177

Government 2004 Automotive Customer Care 177

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? user/month 4.4

B2B 52

B2B 2023 Feedback Multi-Channel 52

Experience Investigators by 360Connext

SEPTEMBER 29, 2020

Manufacturing. They are seeking a solution to a problem. How to Apply Customer Experience to Manufacturing. There’s something very impressive about manufacturers that has always impressed me: They make things. Manufacturers’ customers are distributors or retailers or other manufacturers.

Healthcare 143

Healthcare B2B B2C Insurance 143

Circular Edge

FEBRUARY 26, 2024

DifGen is a leading pharmaceutical manufacturer, specializes in high-barrier generics and specialty drugs, ensuring access to quality medication. DifGen Pharmaceuticals, a growing Pharma manufacturer, faced issues with siloed data and outdated systems, leading to errors and delays. Address manual control issues in Product Costing.

Healthcare 52

Healthcare Financial Reference Engagement 52

TechSee

APRIL 28, 2023

As a result, medical device manufacturers and healthcare providers are increasingly turning to visual support platforms like TechSee to improve patient outcomes and enhance the quality of care. Medtronic : Medtronic, a leading medical device manufacturer, is using TechSee to provide remote support for its insulin pumps.

Healthcare 109

Healthcare Hospitality Connections Technology 109

TechSee

MAY 11, 2023

Visual Support is a Game Changer Fortunately, there’s a solution: computer vision. By incorporating computer vision into support centers, or in the field, manufacturers can provide users with real-time guidance on how to fix their items. And every minute that “thing” is not working costs a ton of money.

Reference 109

Reference Retail Technology Consumers 109

ShepHyken

JANUARY 23, 2024

The solution seemed easy to me. If we could put a man on the moon and manufacture driverless cars, why can’t we program the computer to auto-populate the essential information onto multiple forms? So, here’s a simple solution. Don’t bog the customer down.

Workshop 85

Workshop Insurance Banking Customer Service Training 85

TechSee

JANUARY 11, 2021

Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members. Visual assistance technology is an evolving market, with many companies offering ‘see what your customer sees’ solutions.

Automotive 109

Automotive Brands Competitive Advantage Contact Center 109

Circular Edge

FEBRUARY 26, 2024

Empire Merchants benefits from a suite of premium services by Circular Edge, encompassing cutting-edge solutions such as JD Edwards EnterpriseOne 9.2, Integrations relying on outdated legacy technologies and internally developed middleware solutions. Solution Execute the upgrade to JDE 9.2. JDE Orchestrator Studio, and JDE BSSV.

Engagement 40

Engagement Reference Customer Success Technology 40

TechSee

MARCH 28, 2023

We were joined by two of our senior technology experts, Hagai Ben Avi, VP of Integrated Solutions) and Renan Schilman, (VP of R&D). When planning the implementation of AI, think about integrating it seamlessly and intuitively for better solutions. Get the best solution to serve your needs, and do not overthink the situation.

Webinar 109

Webinar Call Center Technology Leadership 109

TechSee

AUGUST 11, 2022

Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution. Q: Why do enterprises need customized computer vision AI solutions? These solutions can easily identify a phone, television or washing machine. Hagai: That’s a great question. Let’s double click on that point.

Social Media 109

Social Media Insights Download Technology 109

Circular Edge

FEBRUARY 26, 2024

DifGen is a leading pharmaceutical manufacturer, specializes in high-barrier generics and specialty drugs, ensuring access to quality medication. DifGen Pharmaceuticals, as a growing Pharma manufacturer, struggled with siloed data and inefficient processes across departments.

Financial 52

Financial Healthcare Reference Communication 52

Circular Edge

MARCH 4, 2024

By joining the program, Circular Edge can leverage its extensive experience to promote, implement, and tailor NetSuite to its clients in the ecommerce, retail, wholesale distribution, and manufacturing industries.

Competitive Advantage 52

Competitive Advantage 2022 Consulting Retail 52

TechSee

APRIL 21, 2023

Improved Route Optimization When your drivers have hundreds, if not thousands, of destinations or clients to visit, planning routes manually is a time-intensive and inefficient solution. Ramp-up Virtual Assistance The ultimate solution to reduce CO2 emissions is to drive less.

Financial 109

Financial 2026 Transportation 2022 109

TechSee

OCTOBER 19, 2021

Product returns are a costly proposition for the vast majority of manufacturers and retailers. TechSee’s visual assistance solution helped a well-known coffee machine manufacturer slash their product returns by 54%. of total U.S. retail sales – in 2020.

E Commerce 124

E Commerce White Paper E-support Retail 124

West Monroe

SEPTEMBER 14, 2023

In the NAM Manufacturers’ Second Quarter Outlook Survey (June 2023), workforce challenges continued to dominate and concerns about a weaker domestic economy grew. Many manufacturers are beginning to again tighten and strengthen their SRM processes. That’s a significant percentage but also down from 56% the previous quarter.

Management 52

Management Competitive Advantage 2023 Government 52

West Monroe

SEPTEMBER 14, 2023

In the NAM Manufacturers’ Second Quarter Outlook Survey (June 2023), workforce challenges continued to dominate and concerns about a weaker domestic economy grew. Many manufacturers are beginning to again tighten and strengthen their SRM processes. That’s a significant percentage but also down from 56% the previous quarter.

Management 52

Management Competitive Advantage 2023 Government 52

Retently

MARCH 29, 2023

Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings. The technology has received positive customer reviews and helped differentiate Tesla from other automobile manufacturers. He took ownership of the problem and worked on a solution promptly.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Circular Edge

MARCH 4, 2024

Leo IS Manager, Electrical Manufacturer My overall experience with Circular edge has been very positive. James Senior Director of IT, Outdoor Sports Products Manufacturer I appreciate the efforts; very glad to see the usage came in this way, and overjoyed with the quality of the work done. My biggest concern going in was the retrofits.

2019 40

2019 Sports Innovation Customer Success 40

Circular Edge

FEBRUARY 26, 2024

Currently, we are addressing solution design based on specific feedback items. Solution Business Drivers: Manual cycle counting led to high discrepancies, lengthy process freeze times, and underutilized inventory barcodes. Challenges Emser employs RFGen for the cycle count process within their distribution centers.

Reference 40

Reference Feedback Engagement Customer Success 40

West Monroe

JUNE 13, 2022

This article was originally featured in the June/July 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. It’d be hard to blame today’s manufacturers for thinking short term. All Rights Reserved.

2030 90

2030 2022 Government Culture 90

TechSee

JULY 8, 2020

Remote maintenance is therefore becoming a preferred solution for many field service organizations, as it enables technicians to monitor and maintain customer systems from afar using a range of tools and sensors. For example, an oven manufacturer has a clear maintenance contract with its core customers – restaurants.

Technology 109

Technology B2B Insurance Customer Satisfaction 109

SurveySensum

AUGUST 2, 2023

Before moving ahead, let me tell you that this blog is going to cover 6 B2B industries: B2B SaaS B2B Manufacturing B2B Marketing & Advertising B2B Service B2B Fintech B2B Logistics Let’s talk about the first B2B industry. B2B Manufacturing Touchpoints When to Conduct the Survey?

B2B 52

B2B Customer Experience Touchpoint NPS 52

West Monroe

OCTOBER 19, 2023

Most manufacturers view themselves in the middle in terms of digital maturity. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Finally, many manufacturers have struggled to scale up new technology initiatives.

ROI 52

ROI Technology Return on Investment 2030 52

TechSee

JUNE 10, 2021

No matter what field you are in—consumer applications, home automation, transportation, healthcare, manufacturing, or even environmental monitoring – your company can utilize the massive amount of data coming from connected devices to proactively monitor for potential issues and fix them remotely before your customer experiences a breakdown.

Innovation 207

Innovation 2025 Transportation Consumers 207

CSM Magazine

DECEMBER 10, 2021

As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. From a collaboration and communication perspective, cloud-based solutions present an obvious advantage for remote and hybrid work environments. About the Author.

Omnichannel 98

Omnichannel Employee Experience Rewards Programs Touchpoint 98

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. Hodge Clemco has been designing, manufacturing, installing and maintaining surface finishing solutions, including blasting, abrasive blasting and coating equipment, since 1959.

2018 52

2018 2013 Customer Relationship Management 2020 52

ShepHyken

JULY 10, 2023

The benefit of usership in the As-A-Service model is that when the product or solution a customer subscribes to is no longer needed, they can easily opt out of it without being left with something they can’t use. Through usership, products will fulfill a need without the burden of maintenance, storage, and the added cost of owning.

Books 48

Books Connections Sales Interaction 48

CSM Magazine

MARCH 31, 2023

As a manufacturing business owner, you understand that staying competitive and creating efficiencies with your processes is critical for success. In this blog post, we explain six actionable approaches to streamlining your manufacturing process – from eliminating redundancies to adopting automation strategies. Let’s dive in!

Webinar 52

Webinar Technology Blog Consulting 52