TechSee

MARCH 7, 2023

Charlon McIntosh, CCO, Frontier – A savvy senior leader, skilled in building cooperative working relationships, driving productivity and operational excellence, Charlon motivates others to deliver superior performance results. Kate champions digital innovations that create the best customer experience and solutions.

2023 207

2023 Contact Center Leadership Hospitality 207

Team Support

APRIL 23, 2024

Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive. TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. TeamSupport’ solutions simplify business operations, driving success for organizations.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

Omnichannel 52

Omnichannel Fashion Events Culture 52

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Manual data entry, product information, customer orders, or inventory updates are prone to human mistakes that can lead to inaccurate information in your systems. What is the secret to thriving in the booming eCommerce landscape?

Sales 52

Sales 2027 Measurement Call Center 52

Retently

MARCH 5, 2024

From crafting personalized responses to using feedback as a motivation for improvement, this guide will equip you with the tools to acknowledge your customers’ input and use it as a launchpad for growth. Handling Negative Feedback with Care Dealing with negative feedback can be challenging, but it’s a golden opportunity for growth.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Team Support

APRIL 17, 2024

As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization. But it goes beyond enabling automation.

Engagement 73

Engagement Contact Center Culture Metrics 73

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Here are just a few highlights from our conversation, and don’t forget to watch the entire lively discussion here.

Customer Success 99

Customer Success Customer Journey Mapping 2024 Automotive 99

Totango

AUGUST 8, 2021

Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals. You can follow their progress by tracking customer success metrics that accurately measure product usage.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Magellan Solutions

APRIL 17, 2024

That’s a significant chunk of lost productivity and missed opportunities. Through automation, businesses can reclaim countless hours lost due to manual data entry and redirect those resources toward closing deals and driving revenue growth. Magellan Solutions CEO Fred Chua assures that “Data security is paramount.

Sales 52

Sales Customer Relationships Social Media Call Center 52

Magellan Solutions

AUGUST 18, 2023

Businesses can succeed by exploring these AI solutions’ crucial aspects and capabilities. This will enable sales teams to focus on the most promising leads, leading to increased conversion rates and sales productivity. It offers a competitive advantage that drives revenue growth and brand success.

Sales 98

Sales Marketing Multi-Channel Competitive Advantage 98

Kustomer

MAY 15, 2023

We’re poised for even greater success with the backing of our original partners who have invested $60M in capital to ensure Kustomer’s growth for many years to come. We plan to hit the ground running, investing in new talent and technologies to expand our product offerings. The Ultimate CX Solution.

Innovation 111

Innovation Communication Loyalty Technology 111

Retently

AUGUST 23, 2023

Thus, in B2B, NPS surveys become a channel for mutual growth, with businesses keen on leveraging them to communicate expectations and concerns. Because both sides aim for the same goals, feedback becomes solution-oriented. Great B2B companies revolve around teamwork, both between your team members and your team and its clients.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

Magellan Solutions

SEPTEMBER 29, 2023

This is why your inbound support services are a growth pot you want to pay attention to. You might be asking why inbound support services of all other business growth factors. Read on to find out how inbound support services can help with your business growth! That’s what we’re here to discuss!

Customer Satisfaction 52

Customer Satisfaction Loyalty Reference Exceptional Customer Service 52

Team Support

NOVEMBER 18, 2022

The simple solution is to just hire more support staff, however for most businesses that isn’t a viable option. There are a variety of ways to tackle the challenge with precise applications of support software solutions, and they don’t rely on bloating a support team. 46% of companies report growth in assisted support demand.

2022 98

2022 Leadership Customer Satisfaction Engagement 98

Magellan Solutions

JULY 21, 2023

Outsourcing allows businesses to enjoy advantages such as: Specialized expertise Access to the latest technologies Streamlined business processes Cost saving Increased efficiency and productivity Flexibility Focus on core tasks Selecting the right outsourcing partner can help companies improve efficiency and optimize business processes.

2023 94

2023 Healthcare Innovation Technology 94

Magellan Solutions

MARCH 26, 2024

This way, you will guarantee that outsourcing will save small and medium businesses money at any stage of business growth. In other words, the provider must allow customizing support to suit your business model, customer base, and product offering. This will include systems based on CRM, AI-driven chatbots, and live chat.

Customer Service 52

Customer Service Multi-Channel E-support E Commerce 52

Magellan Solutions

JUNE 23, 2023

It has helped companies increase their production, efficiency, and cost-effectiveness. Opportunities of AI in Outsourcing Increased Efficiency and Productivity One of the key benefits of outsourcing artificial intelligence is improved efficiency. Businesses can achieve a higher level of productivity and efficiency in their operations.

Competitive Advantage 98

Competitive Advantage Innovation Customer Satisfaction Technology 98

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. The company recorded 153% year-over-year enterprise client growth.

Telecommunications 59

Telecommunications Marketing Contact Center Insurance 59

Team Support

FEBRUARY 22, 2024

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. TeamSupport is a comprehensive customer support software solution designed to manage the entire post-sale customer experience.

Net Promoter Score 40

Net Promoter Score Omnichannel Customer Centricity Customer Satisfaction 40

Magellan Solutions

MARCH 13, 2024

It can increase customer satisfaction, productivity, and responsiveness to international markets. WhatsApp’s journey exemplifies the transformative impact of offshoring into product development strategies. It allowed rapid growth, cost efficiency, and the creation of a world-class product that resonated with users globally.

Culture 105

Culture E-support E Commerce Communication 105

CSM Magazine

JUNE 13, 2023

In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. That’s where call center solutions for small businesses come into play. These limitations can hinder effective customer communication and impede business growth.

Call Center 52

Call Center Exceptional Customer Service E-support E Commerce 52

Magellan Solutions

APRIL 3, 2024

This powerful combo is a recipe for success; it’ll boost customer satisfaction and loyalty through the roof and drive business growth and profitability like nobody’s business. Keep reading to discover how this innovative solution can revolutionize your business and empower you to deliver truly exceptional customer experiences.

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

Gainsight

JANUARY 11, 2024

A Customer Success Manager or CSM works with a set number of customers to ensure they have the tools and support they need to realize the value of a product. Initial onboarding is essential, but the relationship often drives the most long-term lifetime value, product adoption, and retention.

CEM 52

CEM Management Customer Success Customers 52

BirdEye

DECEMBER 22, 2023

It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth. Efficiency and productivity In the fast-paced business world, efficiency is critical. Nextiva Nextiva is an all-in-one communication solution for businesses.

Communication 111

Communication Demo Call Recording Connections 111

customer sure

MAY 30, 2023

We’ve had the privilege and pleasure of working with Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, for some time now.

Feedback 62

Feedback 2017 Call Center Demo 62

Kayako

APRIL 12, 2022

Apart from the stats, it is important to look for examples of company success stories improving customer service and productivity. Quick Heal researched several options yet didn’t find a solution with the right blend of factors. Before the free trial even ended, Quick Heal decided that Kayako was the right solution.

Customer Service 114

Customer Service Customer Satisfaction 2006 Omnichannel 114

Team Support

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is an extensive repository of resources and articles, developed by product experts, that customers can search through at their convenience. It's an excellent place to crowd-source solutions, and to share best practices and tips.

Demo 52

Demo Customers Loyalty Information 52

Magellan Solutions

JUNE 19, 2023

Businesses can boost productivity and cost-effectiveness by taking advantage of greater efficiency. This leads to enhanced efficiency and productivity. Increased Efficiency and Productivity AI has significant advantages in outsourcing , showcasing how AI is transforming outsourcing.

Healthcare 105

Healthcare Call Center Innovation Communication 105

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Retailers often use Facebook to share content such as promotional videos, product links, and eye-catching images to attract and retain customers. And the first step is to decide which platforms you’ll focus on.

Retail 111

Retail Brands E Commerce Demo 111

Magellan Solutions

AUGUST 23, 2023

With Simplified, marketers can do the following while maintaining consistency: Create blog posts Social media captions Product descriptions 2. Copysmith It is an AI tool for creating persuasive ad content and product descriptions. Peppertype Peppertype is an AI-powered solution designed specifically for social media marketing.

Marketing 98

Marketing Social Media Advertising ROI 98

BirdEye

SEPTEMBER 11, 2023

And that is where Artificial Intelligence solutions (AI) can help. With Artificial Intelligence (AI)-based solutions, improving customer experience is achievable and scalable. How AI and human-powered customer experiences offer effective solutions How is AI used in customer experience?

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114

Cyara

FEBRUARY 20, 2024

Ensuring your communication channels can scale to accommodate this growth without compromising on performance is vital for future success. Integration issues: You may be using a diverse range of software solutions and platforms to handle different aspects of your customer interactions. Today’s CX environment is more complex than ever….

ROI 76

ROI Return on Investment Communication 2023 76

Magellan Solutions

OCTOBER 11, 2023

64% of business leaders affirm that customer satisfaction benefits business growth. Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. Not surprisingly, outsourcing is the foremost solution everyone is investing in. The reason?

Call Center 52

Call Center E Commerce E-support Retail 52

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Customer Retention 91

Customer Retention Customer Success Events Customer Journey 91

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. That means it’s critical to empower our customers to be wildly successful with our products and services.

2024 52

2024 Innovation Customer Success Engagement 52