Strativity

SEPTEMBER 6, 2022

TikTok announced today that it’s launching a new commerce ad suite called “Shopping Ads” to make it easier for brands to advertise on the platform. The new Video Shopping Ads allow advertisers to highlight one or more products in their in-feed video ads in a way that amplifies product discovery and purchase intent.

E Commerce 52

E Commerce Advertising 2022 Events 52

TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. Many TechSee customers love the ability not to replace existing systems while bringing on tech for visual customer engagement.

Technology 109

Technology Customer Experience Contact Center Innovation 109

Lithium

MARCH 5, 2024

Khoros Academy | Early Access Launch: You asked, and we listened. Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

2024 52

2024 Social Media Roadmap Webinar 52

TechSee

AUGUST 31, 2022

However, not every visual engagement provider offers the ideal solutions to your needs. Download our complete guide on choosing a visual assistance solution for your business. Provide users with the option to launch a visual workflow (we call this a visual journey ). Launch & Rollout. Platform vs Point Solution.

Engagement 109

Engagement Technology Culture Omnichannel 109

TechSee

JANUARY 24, 2023

When is the Right Time to Launch the Visual Session? The ideal time to launch a visual session is when the customer first describes their challenge and any gap in understanding is encountered by the agent. In contrast, launching visual support later in the flow after frustration has set in is less productive.

Engagement 109

Engagement Average Handle Time Call Center Connections 109

Magellan Solutions

OCTOBER 11, 2023

Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. Not surprisingly, outsourcing is the foremost solution everyone is investing in. You can allot these saved costs to marketing, product development, or growing their customer base. The reason?

Call Center 52

Call Center E Commerce E-support Retail 52

West Monroe

FEBRUARY 19, 2024

And these significant capital investments required can be funded in large part by expense savings realized through transforming people and process inefficiencies using digital solutions. Grid modernization solutions like Advanced Digital Management Systems (ADMS) or Advanced Metering Infrastructure (AMI) are well-known examples.

Innovation 52

Innovation Financial Roadmap Culture 52

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). SaaS: A no-code software solution to build your own Digital Instructors for customer support or employee training.

2024 52

2024 Download Contact Center Demo 52

TechSee

JUNE 16, 2021

The technology has been proven to improve ROI by boosting efficiency in contact centers and field services, reducing truck rolls and dispatches, decreasing product return rates , and improving the overall customer experience. Lack of employee adoption can result in reduced productivity and morale. But first, it must be adopted.

ROI 251

ROI Wireless Download Technology 251

SurveySensum

JANUARY 8, 2024

Solution: Survey Throttling Conclusion What is Survey Frequency? Sign Up and Start Launching Product Feedback Surveys With SurveySensum for Free! Order Delivery Upon product delivery Post-Purchase 6- Monthly after purchase Customer Support After resolving an issue Overall Relationship Every 6 months 3.

Feedback 52

Feedback Automotive B2B Touchpoint 52

CSM Magazine

JUNE 15, 2023

Sabio Group has announced today the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. She said : “The launch of our Wellbeing Programme, underpinned by the Wellbeing Companion, is an embodiment of our commitment to enhancing positive workplace experiences for all.

Consulting 52

Consulting Innovation Webinar Technology 52

TechSee

AUGUST 11, 2022

Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution. Q: Why do enterprises need customized computer vision AI solutions? These solutions can easily identify a phone, television or washing machine. Q: So why launch a self service offering?

Social Media 109

Social Media Insights Download Technology 109

delighted

APRIL 26, 2024

Less than six months ago, we introduced Delighted Surveys , a from-scratch survey solution, that radically expanded the variety of surveys you could create on our platform. From measuring product usability to addressing employee burnout, you can utilize and customize fully curated templates with just a single click.

2024 52

2024 Roadmap Feedback Insights 52

BirdEye

OCTOBER 31, 2023

This blog post delves deep into their solutions to see if it would work for businesses like yours. Yahoo Small Business (now Turbify) is a suite of tools and solutions designed to help small businesses build, scale, and manage their online presence. Table of contents What is Yahoo Small Business? Has Yahoo Small Business changed?

E Commerce 105

E Commerce E-support Poor Customer Service Social Media 105

Joe Rawlinson

MAY 15, 2023

This information will enable you to make informed decisions about your products or services, pricing, and marketing strategies. As you launch your business, consider obtaining an associates degree in business management online to strengthen your knowledge in essential business management skills.

Financial 78

Financial Social Media Roadmap Loyalty 78

SurveySensum

AUGUST 2, 2023

So, let’s have a look at each touchpoint and identify when to conduct surveys, which survey to launch, why, and whom to target. Which Survey to Launch? Why Launch Survey? Product Feedback Survey Questions: How would you rate the latest product launch? Which Survey to Launch? Why Launch Survey?

B2B 52

B2B Customer Experience Touchpoint NPS 52

CSM Magazine

NOVEMBER 28, 2022

You’ve created a customer service software solution that’s as close to perfection as it gets. Now it’s time to get the word out and launch your software to the real world! Launching a new piece of software can be an exciting yet nerve-wracking experience. 2) Refine Your Product Offering.

Customer Service 52

Customer Service Marketing Roadmap Social Media 52

CSM Magazine

DECEMBER 6, 2023

CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. CommBox can deliver a dramatic 40% reduction in customer service costs, as repetitive inquiries are automated and agent productivity is doubled.

Customer Service 52

Customer Service Telecommunications 2013 Customer Satisfaction 52

SurveySensum

FEBRUARY 7, 2024

Now, the question arises – why should companies prioritize launching journey-based surveys over surveys scheduled based on their perceived right timing? A typical customer journey in the telecom industry starts with customers discovering the product from different channels like social media or word-of-mouth.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Retail Customer Journey 52

Team Support

JULY 20, 2023

Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration. This innovative solution empowers customer service teams to overcome these challenges; fostering collaboration, improving visibility, and ultimately enhancing the customer experience.

Customer Satisfaction 98

Customer Satisfaction Demo Innovation Customers 98

BirdEye

DECEMBER 26, 2023

It tells us about the brand or business’s recall ability and top-of-mind awareness within a product or service category. Brand salience results in improved brand recall High brand salience helps customers associate your business or product closely with the category. It is one of the most important factors that improve brand salience.

Brands 105

Brands Social Media Competitive Advantage Measurement 105

BirdEye

SEPTEMBER 11, 2023

And that is where Artificial Intelligence solutions (AI) can help. With Artificial Intelligence (AI)-based solutions, improving customer experience is achievable and scalable. How AI and human-powered customer experiences offer effective solutions How is AI used in customer experience?

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114

CSM Magazine

MARCH 25, 2024

The main benefit of the email generator is improved productivity by greatly reducing the time it takes to compose emails, especially when responding to common enquiries. BigChange eliminates inefficient paper-based processes and as a complete end-to-end solution, it typically replaces multiple systems.

2013 52

2013 2018 Customer Relationship Management 2020 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

2024 52

2024 Marketing Demo NPS 52

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. Telesales involves directly selling products or services to potential leads via phone. This enables them to understand customer needs and pitch tailored solutions. It utilizes the telephone to market products, extending beyond sales.

Sales 98

Sales Call Center Communication 2019 98

Lumoa

DECEMBER 19, 2023

AI-driven sentiment analysis can be a valuable tool for businesses that seek more accurate and scalable sentiment analysis solutions. Regarding a product review, it can analyze sentiments related to various product attributes, such as design, performance, and price Fine-grained sentiment analysis.

Social Media 83

Social Media Feedback Banking Automotive 83

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Initially, Alice was excited about these feature requests from the product feedback surveys. Why exactly haven’t we built out this feature until now?

Roadmap 52

Roadmap Feedback Demo Customers 52

Feedbackly

JANUARY 11, 2024

We are excited to announce that we have launched Feedbackly 3.0, If you’re looking for a form type of survey, then the one page survey view of a survey is the best solution for that. helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself?

Feedback 105

Feedback Roadmap Demo Customer Centricity 105

CSM Magazine

MAY 16, 2023

Sabio Group has launched a new solution aimed at fuelling an organisation’s digital transformation strategy by surfacing actionable insights from customer interactions. To support the launch, Sabio is hosting a webinar with financial services firm, NewDay, on Tuesday, June 13 th.

Interaction 52

Interaction Webinar Consulting Financial 52

SurveySensum

JANUARY 18, 2024

Solution – Targeted Questions, Branching Logic, and Progress Indicators Targeted Questions : Tailoring surveys to focus on specific aspects of the customer experience ensures that your customers only engage with questions relevant to their interactions. So, start launching targeted surveys and gather customer feedback in real-time!

Feedback 52

Feedback Demo Communication Customers 52

SurveySparrow

OCTOBER 21, 2023

Through methods like surveys and usability testing, it uncovers valuable insights , guiding the creation of user-friendly products. From shaping everyday gadgets to revolutionizing user interfaces, it forms the foundation for impactful and user-centric design solutions. It transforms concepts into tangible, user-friendly solutions.

E Commerce 52

E Commerce User Experience Innovation Document 52

SurveySensum

MARCH 20, 2024

Well, Customer Experience Management is the solution! A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. Now, understand the importance of creating a positive customer experience for your customers.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Comm100

APRIL 10, 2024

At the end of the day, the only way we can truly improve the customer experience , AI solutions must improve providing services both from the agent-facing and customer-facing standpoints. But how is this accomplished, exactly? Basically, anything and everything ambiguous and human-dependent is a good target for AI to preemptively analyze.

Customer Service 84

Customer Service Customers Social Media Customer Satisfaction 84

Lumoa

MARCH 8, 2023

And despite their prevalence and necessity, telco offerings are generally regarded as low-interest products. They must respond quickly to new products and services launched by their competitors. There is value in slowing down and evaluating before launching new products.

Customer Centricity 83

Customer Centricity Telecommunications Webinar Feedback 83

Magellan Solutions

APRIL 16, 2024

They will handle everything from concept to launch, ensuring your site reflects your brand and boosts your business. According to Fred Chua, Magellan Solutions’ CEO, a client-centric partnership is essential to ensuring loyalty. Outsource your website design to experts so you can focus on your strengths.

Call Center 52

Call Center Banking Communication Brands 52

SurveySensum

AUGUST 22, 2023

With the gathered feedback you can: Give tailored solutions. Feedback tailors your product to fit B2B clients, showing them you’re in sync with their needs. Continuously improve your products and services. Launch Customer Feedback with SurveySensum – Request a Demo 2. Not only that. Stay ahead.

Feedback 52

Feedback Net Promoter Score B2B Roadmap 52

Clarivate

FEBRUARY 29, 2024

The rigorous approach to testing and validating results is shaping a powerful new research tool that will be integrated in ProQuest solutions across major disciplines. Ginnis continues: “This journey isn’t just about efficiency and recall; it’s about integrity, learning and productivity.

Government 75

Government Document Insights Technology 75