TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers. Many Conversational AI providers offer integrated reinforcement learning, which improves AI performance over time.

Culture 124

Culture Virtual Agent Innovation Technology 124

CSM Magazine

FEBRUARY 6, 2024

AI-powered chatbots have made significant progress in customer service over the years. AI chatbots can handle a large volume of customer inquiries without requiring any human resources, training, or infrastructure. However, there is still a lot of room for improvement, especially in the shipping and logistics industry.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

TechSee

MARCH 4, 2024

Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?

ROI 109

ROI Financial Net Promoter Score NPS 109

Solvvy

DECEMBER 17, 2019

The rise of AI may sound like a futuristic sci-fi movie plot, but when you take a closer look at the recent technology developments and predictions, the way we work and live will soon be upended in ways not seen since the Industrial Revolution. McKinsey recently ran a report in November looking at the capabilities of AI today and tomorrow.

2020 62

2020 Webinar Banking Effort Score 62

Eptica

MAY 17, 2017

Author: Pauline Ashenden 4 questions to Anne-Sophie Pouyau, Head of International & European Customer Service, L’Occitane With a turnover of €1.28bn L’Occitane Group is a leading global manufacturer and retailer of natural and organic cosmetics and well-being products. Published on: May 17, 2017.

Net Promoter Score 51

Net Promoter Score Customer Experience Customer Service Representative E-support 51

CSM Magazine

FEBRUARY 3, 2022

Sophie Smith, CRM activation lead at Specsavers, explains why LINK’s expertise will be so important to its success, “In LINK we have found a long-term strategic partner that will support our vision for enhanced customer service and engagement.

Healthcare 52

Healthcare Government Innovation Communication 52

Eptica

APRIL 26, 2017

To support this aim, it is using Eptica’s artificial intelligence (AI) powered conversational and collaborative solutions to boost efficiency and sales across its operations, including in Europe, Japan and the United States. We look forward to seeing your there. Share this page on: Tweet.

Customer Experience 70

Customer Experience 2017 Touchpoint Events 70

CSM Magazine

SEPTEMBER 27, 2021

And with the power of AI and a global community of editors, we want to think beyond the status quo. This can even be your existing localization professionals — all they’d need is to use an AI-powered LangOps platform like Unbabel. Sophie Vu is Chief Marketing Officer at Unbabel. Benefiting from a centralized LangOps function.

2021 52

2021 Communication Touchpoint Technology 52

Eptica

MAY 24, 2017

According to Gartner, our AI technology is now mature, meaning that our platform is becoming increasingly vital to our customers. Tags: Olivier Njamfa, Gartner, Magic Quadrant, Digital transformation, CX, Eptica, Anne-Sophie Pouyau Categories: News, Best Practice. Artificial intelligence is becoming central to customer experience.

Customer Engagement 48

Customer Engagement Engagement 2017 Social Media 48

Eptica

DECEMBER 20, 2017

So, to help companies, CTO Pascal Gauvrit has written a three part series explaining AI in detail, covering all the terms involved from chatbots to machine learning – read the first part here for your introduction to this vital subject. Eptica has been working on artificial intelligence for CX for many years.

2017 48

2017 Competitive Advantage Social Media Customer Centricity 48