InMoment XI

JULY 20, 2023

We are all inundated by articles and webinars that start with “How to Use ChatGPT to…” I have also had way too many conversations with my Gen-Z son and millennial colleagues about how they use the tool to make everyday tasks go by more quickly. Speaking to the customer in their language is critical. Didn’t think so.)

Customer Experience 379

Customer Experience Customers Webinar Insights 379

Interactions

MARCH 28, 2024

Watch the Webinar Utilization of Transformational Data: Data is the fuel for CX improvement and innovation. This comes as no surprise as 69% of consumers value having tech-driven consumer support options, such as virtual assistants, chat and chatbots, likely speaking to the preferences of the younger generations.

Contact Center 62

Contact Center Innovation Consumers Interaction 62

Totango

MARCH 30, 2021

Totango was fortunate to have the opportunity to speak with Wisr’s VP of Customer Success Christine Knific in a fantastic webinar about how the company tackled this tremendous task and came out on top. Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. 8 Steps for Scaling Customer Success.

Customer Success 118

Customer Success Webinar 2020 Customers 118

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Webinar: 14 Hacks to Fast Track Your CX Budget Approval. Want to learn more about proving ROI and getting executive team buy-in?

ROI 256

ROI Financial CEM Metrics 256

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Webinar: 14 Hacks to Fast Track Your CX Budget Approval. Want to learn more about proving ROI and getting executive team buy in?

ROI 225

ROI Financial CEM Metrics 225

Alida

JUNE 15, 2018

In a recent webinar , Marcus shared his thoughts on elevating the role of UX teams and the biggest trends shaping the industry. Speak the language of business. To show value and ROI, you need to speak the language of business, and that means we got to start talking about metrics” Marcus said. Start to benchmark and evaluate.

User Experience 166

User Experience Webinar Workshop ROI 166

GetFeedback

SEPTEMBER 24, 2019

Speak to the unique value of each stakeholder . In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

ROI 150

ROI Webinar Sales Loyalty 150

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. To learn more about Inbenta’s powerful customer service tool, join Inbenta for a webinar scheduled for 9 AM ET, Wednesday, February 14.

Interaction 52

Interaction Demo 2023 Webinar 52

Experience Investigators by 360Connext

FEBRUARY 11, 2015

Our original content deadlines for our own content, like ebooks, were the deadlines we gladly pushed to the side when client work was too intense or speaking travel schedules became too demanding. My favorite part of my job is sharing, teaching, writing and speaking. The team brushed them off and updated them.). As for results?

Marketing 233

Marketing Social Media Blog Webinar 233

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Reports from the front lines. However, finely-tuned conversational systems can.”.

Insurance 98

Insurance Webinar 2006 2009 98

ClientSuccess

FEBRUARY 15, 2022

It’s no surprise that solid customer success and marketing relationships are crucial to powering marketing initiatives such as case studies, webinars, speaking engagements, events, testimonials, surveys, and more. Webinar: Architecting Your Customer Success Interview Process. Customer Success + Marketing.

Customer Success 81

Customer Success Webinar Presentation Touchpoint 81

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Webinar 2022 2021 52

Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

SurveyGizmo

JUNE 1, 2022

Because Alchemer powers so many Customer Experience (CX) programs, our Success Department spends a lot of time speaking with CX leaders. At Alchemer, we have been using webinars and blog posts to bring these CX success stories to you. Check out our webinar page to watch on-demand. Now, we want to make it even easier.

Webinar 52

Webinar Blog Feedback Technology 52

Lumoa

JUNE 2, 2022

In one of our latest webinars titled How to Use Customer Feedback to Drive Action , we pose a sustainable strategy to solve the challenge of transforming mass reviews into information that can be used while making key company decisions. When you send a survey to consumers you’re giving them the ability to speak.

Feedback 83

Feedback Touchpoint Webinar Customers 83

Experience Investigators by 360Connext

JUNE 17, 2015

They speak the language of data as if it were their mother tongue. I’m a Certified Customer Experience Professional (CCXP) and I’ll be sharing some of my best tips in our next webinar. There are gems there about ways to delight your employees and customers. Take notes! Many of my clients are proficient at data-ese.

Customer Experience 251

Customer Experience Social Media Metrics Call Center 251

Beyond Philosophy

MAY 3, 2017

But to make change in an organization, you’ve got to be willing to speak truth to power. I see this reluctance to speak truth to power as a bigger problem in the UK than in the U.S. How to Speak the Truth Diplomatically. The post Speaking ‘Truth to Power’ appeared first on. Share your comments in the box below.

Consulting 133

Consulting Sports Leadership Culture 133

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Product Usage Analytics: Actions Speak Louder Than Words. .” If your company has its eye on product-led growth, Gainsight has good news for you. Product Analytics. Using Product Analytics to Drive Product Roadmaps.

2023 52

2023 Roadmap Webinar Metrics 52

COPC

FEBRUARY 15, 2023

Webinar: Service Journey Thinking Learn our comprehensive approach to helping brands improve customer satisfaction and loyalty throughout the service journey. Watch the Service Journey Thinking Webinar Understand Drivers & Expectations It is best first to understand what prompts customers to contact you.

E-support 85

E-support Competitive Advantage Webinar Loyalty 85

Heart of the Customer

NOVEMBER 28, 2017

Join me for a live webinar that I get to be a part of on December 13th at 11am PST/2pm EST. I will be speaking with Nicole Geosits, Manager of Customer Happiness at Acuity Scheduling, and Kaan Ersun, SVP of Marketing at Solvvy, for a Solvvy webinar sharing how you and your company can win more business […].

Webinar 74

Webinar Marketing Management Customers 74

Totango

NOVEMBER 1, 2021

Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Here are some key takeaways from this great discussion and be sure to watch the full webinar below. 5 Key Takeaways.

Customer Success 98

Customer Success Webinar Leadership Communication 98

ClientSuccess

JANUARY 3, 2023

Learn more about the power of building trust with your clients in this webinar. At the end of the day, a customer’s willingness to refer your company or product speaks volumes about their satisfaction. This can help you create solutions that meet the needs of both potential and existing customers alike.

Net Promoter Score 81

Net Promoter Score Reference Loyalty Customer Confidence 81

Solvvy

APRIL 11, 2022

In a recent webinar , Aly Klidies , Marketing Manager at Solvvy, talks with Customer Experience Designer and Master De-escalation Instructor, Myra Golden , to discuss how customer service agents can bring down the temperature during tense conversations when customers’ feelings are running high. So how can we de-escalate angry customers?

Webinar 91

Webinar Customers Customer Service Customer Confidence 91

Zonka Feedback

NOVEMBER 29, 2021

Keeping that in mind and leveraging Webex’s new Embeddable Apps, we are happy to introduce Zonka for Webex — an amazing solution to make working remotely more engaging for employees and for employers to rise up to the challenges of making remote meetings and Webinars more inclusive and exciting. How does Zonka for Webex work?

Webinar 98

Webinar Feedback 2020 Engagement 98

Totango

JUNE 30, 2020

Segment your customers and offer informative webinars and other events that deliver messages that speak to them and where they are in their journey. Invite customers to upcoming free training webinar series. Provide virtual community events to promote new ideas and share best practices.

Communication 126

Communication Webinar Metrics Customer Retention 126

Education Services Group

SEPTEMBER 23, 2022

.): I think of participation bias to be in multiple forms of Voice of the Customer, from which customers choose to speak out in reviews, support, etc., and that those humans might be a specific segment that is motivated to speak out. . So, there are people, Marley and I are two of them, who are happy to speak our minds.

Customer Retention 52

Customer Retention Webinar Customers Feedback 52

Confirmit

APRIL 22, 2020

Register to the webinar for your region. In this webinar, we’ll explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives. Voice of the Customer Featured Webinars. Australia: 28th April @ 11am AEST.

Webinar 52

Webinar Customer Experience Customers 52

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Participants can join their Slack forum by submitting an online form, which includes the option of requesting to speak at the group’s next event. Supporting CS research. Showcasing and reviewing CS software. Offering career advancement tips for CS professionals.

2022 115

2022 Customer Success White Paper Social Media 115

Confirmit

APRIL 3, 2020

Register to the webinar for your region. In this webinar, we’ll explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives. Voice of the Customer Featured Webinars. Australia: 28th April @ 11am AEST.

Webinar 52

Webinar Customer Experience Customers 52

SaleMove

MARCH 26, 2020

However, in these trying times, people need the comfort and support of being able to speak with an agent about their finances and personal information now more than ever. Be our guest; watch a recorded webinar on quickly enabling home agents. How Can Glia Help Your Business and Your Customers?

Contact Center 52

Contact Center Webinar Demo Customer Service 52

ChurnZero

DECEMBER 27, 2022

Instead of writing about it, we’ll let this screenshot of an events dashboard speak for itself. Our 2022 webinar program featured an incredible lineup of speakers who covered a wide gamut of CS topics from a nuanced look at SaaS metrics to CSM career pathing. Have you ever seen such a good-looking line chart?

2022 90

2022 Webinar Leadership Metrics 90

Playvox

JUNE 10, 2022

CTA: Check out the on-demand webinar full of tips and tricks to make coaching contact center agents more effective. Listening to one of their own calls can be enlightening to agents, who may not have realized they were speaking so fast or sounding so bored when interacting with customers. Coaching Tips for Contact Center Agents.

Contact Center 69

Contact Center Sports Average Handle Time Webinar 69

BirdEye

NOVEMBER 30, 2023

” Your homepage and other landing pages should speak directly to these potential searchers. Look for speaking and sponsorship opportunities with groups aligned with your expertise, and provide value by genuinely getting to know fellow members.

Marketing 111

Marketing Social Media Workshop Events 111

BirdEye

OCTOBER 3, 2023

Access the webinar here. Baer highlighted startling data on just how rarely people actually speak up when dissatisfied. Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience. Want to hear the full conversation?

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Totango

NOVEMBER 1, 2021

Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Here are some key takeaways from this great discussion and be sure to watch the full webinar below. 5 Key Takeaways.

Customer Success 85

Customer Success Webinar Leadership Communication 85

BirdEye

MARCH 29, 2024

We suggest speaking to the Gen Z or Millennial audience in their language and posting a few aesthetic product shots on your stories. Promote live streams/webinars Do you regularly conduct webinars, seminars, or live streams for your audience? This improved customer experience definitely makes this Instagram story idea a winner!

2024 109

2024 Social Media Events Webinar 109

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. If you missed the webinar, you can watch it on-demand. Public investors are a separate animal, and I can’t speak too much to that.

B2B 98

B2B Webinar 2004 2020 98