Strativity

APRIL 21, 2023

This powerful alliance combines Material’s industry-leading design, analytics, and technology expertise with BlueOcean’s cutting-edge brand intelligence technology. Real-time brand performance insights are crucial in today’s competitive landscape, but a strategic partner who can drive insights to action is essential.

Brands 52

Brands Workshop 2023 ROI 52

Experience Investigators by 360Connext

JANUARY 28, 2020

And the first thing to do is to understand what’s at risk without strategic investments. But true alliance around customer experience comes from deep understanding. That’s because there’s an understanding of the cost of NOT investing in these areas. CX should not be seen as a cost center. Communicate. Then Simplify.

2020 250

2020 Net Promoter Score ROI Metrics 250

Magellan Solutions

NOVEMBER 28, 2023

They enable operational continuity and provide a strategic shield against external challenges. Our expertise is a strategic alliance designed to future-proof your operations and set you on the path to success. Staying ahead in the dispatch world is the key to navigating the future.

Call Center 52

Call Center Competitive Advantage Customer Retention Loyalty 52

Talkdesk

SEPTEMBER 11, 2017

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant. Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Brandon Turner – Senior Manager, Acxiom .

Contact Center 47

Contact Center Events Social Media 2017 47

CSM Magazine

FEBRUARY 1, 2022

2021 also saw the first of our strategic alliances with Puzzel, whose customers can now utilise Smart Quality to deliver more effective feedback to their front-line teams,”.

2022 52

2022 2021 Roadmap 2020 52

Oracle

APRIL 2, 2021

.’ My commitment as executive sponsor for Alliance of Black Leaders for Excellence (ABLE) is my way of giving back to my Black community and offering mentorship to our group members. ” – Katrina Horton, VP Strategic Alliances. I also volunteer to speak at Oracle Women’s Leadership (OWL) events.

Leadership 97

Leadership Culture Events Definition 97

Happy or Not

OCTOBER 24, 2023

Retailers increasingly form strategic alliances with other businesses to create comprehensive retail ecosystems. For example, collaborations like Target and Ulta or Walgreens and Birchbox showcase the potential of such alliances. Partnerships and ecosystems Partnerships will play a central role in the retail landscape.

2024 36

2024 Retail E Commerce Multi-Channel 36

ClearAction

DECEMBER 5, 2023

alliance, and merger. When I led companywide customer experience transformation, we conducted our annual customer relationship survey with the findings available 3-4 months before strategic planning began. When everyone received their strategic planning instructions, guess what was top of mind for them?

Metrics 62

Metrics Effort Score ROI Chief Customer Officer 62

Alliance by IFS

JUNE 28, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. As a leading technology integrator and outsourcing partner for large and fast-growing global clients, YASH will support service organizations seeking to maximize the benefits of Astea’s Alliance Enterprise™ platform.

Competitive Advantage 33

Competitive Advantage 2019 2015 Technology 33

Andrew Mcfarland

SEPTEMBER 22, 2022

Strategic partnerships. Strategic partnerships can be a great way to improve your business development efforts. By creating strategic partnerships with other businesses, you can leverage their strengths and take advantage of their resources to benefit both companies.

Marketing 48

Marketing Brands Communication Measurement 48

LoyaltyPlus

APRIL 14, 2020

Reward programmes will be used to strategically grow emotional loyalty with brands, and many businesses will pay close attention to touchpoints. Significantly, 47% of customers won’t engage with a business after a moment of brand disappointment, and 52% of loyal customers will join a loyalty programme.

E Commerce 40

E Commerce 2020 Loyalty Touchpoint 40

LoyaltyPlus

APRIL 14, 2020

Reward programmes will be used to strategically grow emotional loyalty with brands, and many businesses will pay close attention to touchpoints. Significantly, 47% of customers won’t engage with a business after a moment of brand disappointment, and 52% of loyal customers will join a loyalty programme.

E Commerce 52

E Commerce 2020 Loyalty Touchpoint 52

Talkdesk

AUGUST 17, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. To learn more about him and his views on customer support, check out the recording of that session.

Contact Center 44

Contact Center Events 2017 Sales 44

Alliance by IFS

JUNE 19, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. As a leading technology integrator and outsourcing partner for large and fast-growing global clients, YASH will enable field service organizations to maximize the benefits of Astea’s Alliance Enterprise™ platform. “We

Technology 36

Technology 2019 2015 Customer Centricity 36

Avaya

AUGUST 1, 2017

Here’s what you can expect from this game-changing alliance: Currently Available: Avaya Integration for Classic Salesforce. This strategic alliance between Avaya, the No. The CRM Connector supports Avaya Call Center Elite and the Avaya Oceana™ Solution , and will soon have integration for Salesforce Multichannel API.

Hospitality 58

Hospitality Contact Center Call Center Healthcare 58

Hero Digital

JANUARY 29, 2020

Hero Digital , a leading independent customer experience (CX) company, today announced the formation of The Truth & Beauty Network, an alliance of leading voices, mavericks, and entrepreneurs, made up of brand marketers, publishers, and technology partners with a similar worldview: what’s good for people, is good for business.

Brands 40

Brands Customer Experience Events Banking 40

ClearAction

DECEMBER 14, 2017

Value creation is the ultimate measure of success in business: value to customers, shareholders, alliances, employees, and the community at-large. This applies not only to messaging, but also to your strategic plans, tactical plans, process designs, people, tools, performance measurement – really, everything that Marketing does.

Marketing 78

Marketing Metrics Measurement Government 78

Talkdesk

SEPTEMBER 7, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. You can listen to that episode of Amazing Business Radio for a preview of what he’ll cover at the NYC Road Show.

Contact Center 42

Contact Center Events 2017 Sales 42

Talkdesk

AUGUST 17, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. To learn more about him and his views on customer support, check out the recording of that session.

Contact Center 40

Contact Center Events 2017 Sales 40

NetBase

AUGUST 27, 2020

They were part of an effort pushing for new rules for social media companies, as part of the Global Alliance for Responsible Media. Be sure to reach out for a demo and we can show you these and other themes in action, and the many ways you can capture super valuable insight to inform strategic decision-making!

Retail 98

Retail Consumers Social Media Apparel 98

ClearAction

NOVEMBER 5, 2017

In fact, instead of starting off your customer experience strategic planning with voice-of-the-customer targets and methodologies, you’ll gain more value by starting off with defining what’s needed from every part of your company to consistently deliver your brand promise. This is your blueprint for customer-centric culture.

Customer Experience 69

Customer Experience Net Promoter Score Customer Centricity Culture 69

Andrew Mcfarland

SEPTEMBER 23, 2022

For example, employer-hospital alliances can provide the employer with access to more health care services while lowering the costs associated with health care. This can further strengthen the strategic partnerships between hospitals and employers. Employer-hospital partnerships. Social and mobile marketing.

Hospitality 48

Hospitality Social Media Healthcare Financial 48

Alliance by IFS

OCTOBER 30, 2019

Astea’s Alliance Enterprise ™ powered by Software AG’s Cumulocity IoT platform provides service organizations a scalable platform that is easy to deploy and proven to simplify asset maintenance, improve equipment uptime, and ultimately elevate customer satisfaction and retention. Astea International Inc., Service Smart. Enterprise Proven.

2025 28

2025 Wireless Competitive Advantage Customer Satisfaction 28

CSM Magazine

MAY 15, 2018

Sabina Bhatia is Vice President of Strategic Alliances at PayActiv, innovator of financial solutions giving hourly workers timely access to their earned yet unpaid wages. About the Author. She is an advocate of empowering workers with tools to maximize their wages for greater financial wellness.

Financial 58

Financial Call Center Banking Fashion 58

ChurnZero

NOVEMBER 24, 2020

Customer Success is an afterthought in strategic planning, key decisions, and cross-functional communication (this can be insidious and harder to spot). Lacking strategic, cross-functional relationships. Customer Success needs to work cross-functionally with other departments to meet your company’s strategic objectives.

Customer Success 59

Customer Success Leadership Net Promoter Score Culture 59

Currency Alliance

APRIL 23, 2019

In fact, this plays into the hands of Currency Alliance – because the platform enables partner connectivity at very low cost, while providing the management portal to stay on top of progress, measure results, and facilitate the collaboration. About Currency Alliance.

Loyalty 40

Loyalty Marketing Loyalty Programs 2011 40

CSM Magazine

MARCH 19, 2021

“Partnering with IRI makes tremendous sense as we share a common belief in the strategic application of big data, particularly zero-party data, to drive new opportunities for our clients and new value for their most important consumers. ” About the IRI Partner Ecosystem.

Retail 52

Retail Consumers Insights Financial 52

ClearAction

DECEMBER 14, 2017

Internal branding — internal understanding by each employee, supplier, and alliance partner of their specific impact on external customer experience. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.

Customer Care 66

Customer Care CEM Customer Experience Net Promoter Score 66

Alliance by IFS

APRIL 25, 2019

“With Astea’s Alliance, the processes are streamlined and we have cut manual tasks and follow-ups by at least 95%.” “With Astea Alliance, the processes are streamlined and we have cut manual tasks and follow-ups by at least 95%. Growing Top-Line Revenue with Field Service Software. Faster, More Accurate Billing.

Return on Investment 37

Return on Investment ROI Travel Communication 37

SmartKarrot

MARCH 30, 2023

Assure that the team effectively positions new Okta products/solutions to broaden and strengthen these strategic alliances. Provide engagement tools that enable Okta to connect with and enhance each of these customers’ strategic relationships through personalised deep analytics.

Customer Success 19

Customer Success Advertising Customers Communication 19

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Register now for: June 13 webinar: Avaya and Salesforce Global – Customer Engagement Alliance. The answer, unfortunately, is no. We want to hear from you!

Roadmap 41

Roadmap Workshop Webinar 2021 41

ClearAction

DECEMBER 14, 2017

Internal branding — internal understanding by each employee, supplier, and alliance partner of their specific impact on external customer experience. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.

Customer Care 59

Customer Care CEM Customer Experience Net Promoter Score 59

Natalie Petouhof

MARCH 2, 2016

Blueprint, an innovator and global leader in accelerating and de-risking large, complex IT projects, and Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced a resale agreement increasing the ability for strategic customer growth worldwide. ” .

Financial 40

Financial Management Consulting Document 40

Clarivate

APRIL 18, 2024

Since buying the chain, Amazon has made strategic expansions of its brick-and-mortar locations ( Connecticut , San Francisco , and Milwaukee ), increased IDN partnerships for specialty referrals to 18, and introduced healthcare-focused subscription services, including One Medical and RxPass.

2024 52

2024 Healthcare Retail 2023 52

Happy or Not

MARCH 9, 2021

The Wall Street Journal, after interviewing our co-founder and Executive VP of Strategic Alliances, Ville Levaniemi, published an article titled “Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic”. The […].

Feedback 74

Feedback Article 74

SmartKarrot

MARCH 30, 2023

Assure that the team effectively positions new Okta products/solutions to broaden and strengthen these strategic alliances. Provide engagement tools that enable Okta to connect with and enhance each of these customers’ strategic relationships through personalised deep analytics.

Customer Success 15

Customer Success Advertising Customers Communication 15

Hello Customer

JUNE 30, 2022

Customer feedback data and customer data from your CRM form the perfect alliance: all this centralized multi-channel data combined gives you more insight into your customer records to close the loop on your processes. As a result, you can make calculated strategic decisions, backed up by the combination of your own data and customer feedback.

Feedback 52

Feedback Multi-Channel Touchpoint Customers 52