InMoment XI

OCTOBER 5, 2021

In our decades of experience, we’ve been a part of countless CX programs, and the most successful ones go into their efforts with a team-centric mentality. With the help of their success team at InMoment, they were able to map out a path that guaranteed success both in the short and long term. Story #2: Primark.

Sports 260

Sports 2021 Definition Retail 260

Thematic

SEPTEMBER 10, 2018

Alyona talked to Maurice about how we can achieve a successful customer experience by combining emotions and science, using Behavioural Economics. Enjoy the video! The post How to combine science and emotion for customer experience success [video] appeared first on Thematic.

Net Promoter Score 48

Net Promoter Score Customer Experience Webinar Customer Centricity 48

Thematic

SEPTEMBER 10, 2018

Alyona Medelyan, CEO of Thematic, talked to Maurice about how we can achieve a successful customer experience by combining emotions and science, using Behavioural Economics. Enjoy the video! The post How to combine science and emotion for customer experience success [video] appeared first on Thematic.

Net Promoter Score 48

Net Promoter Score Customer Experience Webinar Customer Centricity 48

Alliance by IFS

FEBRUARY 5, 2019

Watch this short testimonial video featuring Instron’s Business Unit Manager for the Americas, John Durkin, to see how Instron achieved: seamless workflow through the same data set. Watch Video. The post [VIDEO] Astea Customer Success Story – Instron appeared first on Astea. accuracy with revenue prediction.

Customer Success 34

Customer Success Customer Satisfaction Sales Communication 34

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Google also prioritizes video content.

Marketing 95

Marketing Social Media Demo B2B 95

BlueOcean

DECEMBER 15, 2022

He has been a successful player support consultant for years thanks to his deep expertise in customer experience, video game development, live operations support, and much more. What inspires me most about Tony’s player support journey is his desire and willingness to share knowledge.

Books 156

Books Consulting Blog Customer Experience 156

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

Engagement 109

Engagement Technology Culture Omnichannel 109

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Video tutorials and transcripts. Customer success software. Video tutorials: Vidyard. Video transcripts: Trint. Customer success software: Totango onboarding tools.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

CSM Magazine

APRIL 11, 2024

Knowing how to navigate the complexities of deals and counteroffers can make all the difference in securing a successful outcome. Effective communication is vital to successful negotiations. Video in Marketing Video marketing is a crucial winning strategy in the competitive real estate marketplace.

Social Media 52

Social Media Document Transportation Communication 52

TechSee

NOVEMBER 7, 2023

There are over 27 million Hotpoint products in UK homes, and offering exceptional CX is a big part of the organization’s success. Hotpoint partnered with leading computer vision technology company, TechSee to introduce a live video and augmented reality platform, turning their call center into an interactive customer care support team.

2023 124

2023 Customer Experience Call Center Innovation 124

TechSee

APRIL 9, 2024

By integrating video and augmented reality (AR) into customer service processes, both parties can see eye-to-eye, literally. Moreover, this initial success builds customer confidence in using digital tools for future service interactions, fostering a more tech-savvy, self-reliant customer base.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

TechSee

MAY 18, 2023

VIS uses photos and videos taken from ordinary smartphones with no special hardware, data scientists, or AI specialists required. From dedicated customer success managers to self-paced learning resources, TechSee provides guidance and expertise for successful integration, deployment, and optimization.

Competitive Advantage 109

Competitive Advantage Telecommunications Insurance Innovation 109

TechSee

AUGUST 15, 2021

Using Visual Assistance as a Solution to Successful Warranty Cost Management. Visual assistance refers to a live video engagement between the OEM and dealer needing assistance. In addition, all businesses can benefit from improving the dealer experience by creating an effective warranty cost management process. Assisted Service.

Management 207

Management Contact Center B2B Innovation 207

ShepHyken

MARCH 6, 2023

Anytime you digitize an experience or introduce new technology, ensure you have the basic tools your customers need to easily find what they need, like a good knowledge base on your website, FAQs, or video tutorials. Quotes: “Customer success is putting the customer at the heart of all that you do.”

Feedback 126

Feedback Contact Center Customer Centricity Customer Satisfaction 126

SmartKarrot

MAY 31, 2021

Every phase of the customer success journey, right from onboarding to retaining to growing, helps a customer, as well as the company, wreathe into a symbiotic relationship. On that note, videos have played an effective role in boosting customer success by giving them engaging and personalized content to enlighten and learn from.

Customer Success 10

Customer Success Social Media Demo Entertainment 10

ShepHyken

JULY 15, 2022

Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. You immediately record another welcome video, this time screen sharing directions once insider plus expert hacks to help them get off and running. Conclusion.

Workshop 131

Workshop Social Media 2022 Article 131

TechSee

OCTOBER 19, 2021

B&H Photo Video is a NY-based photo and video equipment retailer that invests in its staff to ensure everyone is a product specialist capable of helping customers make informed decisions about the products that best meet their needs. This video says it all: Better Instruction Manuals. Training Videos.

E Commerce 124

E Commerce White Paper E-support Retail 124

ChurnZero

APRIL 1, 2024

What was once time-consuming and tedious is becoming streamlined and automated, with customer success teams better able to manage their customers proactively. It’s an opportunity to not only learn about what success looks like to them, but also a time where they learn about your company and how you are going to ensure their success.

Customer Journey Mapping 76

Customer Journey Mapping Customer Journey Social Media 2023 76

Beyond Philosophy

APRIL 19, 2024

Examples of successful brand storytelling like how Ikea helps us buy their assemble-it-yourself furniture because it’s far more affordable that way. If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature.

Customer Engagement 89

Customer Engagement Engagement Connections Innovation 89

Optimove

DECEMBER 14, 2023

Why it Matters: From AI-powered personalization to sustainability, video dominance, and data privacy, these marketing predictions offer a compass for marketers navigating 2024, emphasizing the importance of using Customer Led Marketing to forge meaningful connections and foster enduring customer loyalty.

2024 72

2024 Marketing Consumers Download 72

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Social Media 98

Social Media E-support Entertainment Call Center 98

Totango

APRIL 6, 2023

To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts. While CS is poised to be in the driver’s seat for retention and expansion, we believe that everyone across the enterprise plays a role in customer success.

Innovation 85

Innovation 2023 Customer Success Sales 85

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

Customer Centricity 59

Customer Centricity Feedback Demo Customers 59

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 169

Customer Experience Social Media Customers Insights 169

BirdEye

MARCH 15, 2024

Successfully encouraging your followers to invest these assets in your content is a clear indicator of your success. Follow these steps to elevate the mood while adding Instagram photos, videos, or posts to your Story: Open the Instagram app to your news feed. Or, you can choose a video for your Instagram story background.

Social Media 64

Social Media Multi-Channel Demo Brands 64

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. 07:53 We roll the video from Medelyan, and talk about our first reactions. Please tell us how we are doing! Complete this short survey.

2024 78

2024 Innovation Workshop Consulting 78

BirdEye

NOVEMBER 21, 2023

Show success stories with client testimonials Promising positive client testimonials on the website creates trust and provides social proof, which works wonders. How can interior designing businesses implement this video marketing strategy? Create short and engaging videos that showcase design processes and completed projects.

Marketing 111

Marketing Social Media Advertising Workshop 111

Experience Matters

APRIL 7, 2016

In a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year.

Customer Experience 63

Customer Experience 2016 Customer Experience Professionals Events 63

Gainsight

APRIL 8, 2024

The role of Customer Success has undeniably been one of change in the last few years. Personalization at Scale As customer expectations continue to soar, personalization has become a cornerstone of successful customer experiences. We’ve witnessed companies building thriving customer communities leverage this into driving success.

Customer Success 52

Customer Success Engagement Customers Insights 52

BirdEye

DECEMBER 21, 2022

To put it frankly, keeping up with the latest social media trends can keep you ahead of disaster and on track for success. Over the last few years, TikTok has seen explosive growth – and the short-form video app shows no sign of slowing down. Short-from videos are on the rise. The growth of TikTok is unstoppable.

Social Media 97

Social Media 2023 2022 2026 97

ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. For a Successful CX You Must Have a Successful EX. A successful customer experience strategy is a result of the company’s culture. Three C’s of Customer Service Success. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service.

Article 122

Article Customer Service 2018 Books 122

Help Scout

SEPTEMBER 24, 2021

A customer success specialist owns lifecycle management. Similarly, because customer onboarding is a specific section of the role traditionally associated with customer success management, clarify that this is specifically for the onboarding segment of the customer journey and explain what that segment encompasses.

Culture 115

Culture Customer Success Customers Sales 115

BirdEye

SEPTEMBER 12, 2023

Employee-generated content Employee advocacy is important for the success of every brand on social media. For best results, define your SMART goals that help you define your social media plan, and social media content strategy, and measure the success of your efforts as well. Determine what matters to you.

Social Media 105

Social Media Measurement Brands Leadership 105

CSM Magazine

FEBRUARY 6, 2024

In the digital age, where content is king, the gatekeeper to any kingdom of information is often a simple, yet powerful visual cue: the video thumbnail. This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves.

Customer Engagement 52

Customer Engagement Engagement Connections User Experience 52

BirdEye

MAY 3, 2023

For a successful marketing campaign, businesses need the right marketing channel strategy to share their content and brand’s messaging with their target audience. Importance of marketing channels for a business As a business owner, understanding the importance of marketing channels is crucial for your success.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Lithium

JANUARY 2, 2024

In this post, we’ll share community examples from leading brands with insights on what makes them successful. Adding closed captions to videos You can now enhance your video content with closed captions that are displayed while the video plays, offering improved accessibility and engagement.

2024 52

2024 Social Media 2023 Contact Center 52

CSM Magazine

FEBRUARY 29, 2024

Video Tutorials for Complex Features Another excellent way to bolster customer service is through educational content. Video tutorials can guide users through more complex app features, providing a visual, step-by-step breakdown that’s both informative and engaging.

Customer Service 52

Customer Service Exceptional Customer Service Roadmap Feedback 52