SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! The focus on personalization not only enhanced customer engagement but also fostered a deeper connection between customers and the Nike brand.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

CX Accelerator

AUGUST 1, 2018

We hosted a photography workshop, and it was a huge hit. Nate Get a cheap but highly effective laser tag set to get your team out of the building and running around for a few minutes. Huge bonus points if you can serve alongside one of your customers with a common mission. Our contact center has loved this!

Contact Center 140

Contact Center Workshop Healthcare Culture 140

SurveySensum

DECEMBER 4, 2023

And offer training programs or workshops on customer service and advocacy. It then categorizes these responses by creating tags and identifies common patterns and themes within them. Getting Everyone Involved: Encourage all the front-line employees to gather feedback actively.

Feedback 52

Feedback Social Media Net Promoter Score Culture 52

ChurnZero

JANUARY 4, 2024

2024 will be the year that CS teams create and execute on segment-specific playbooks that combine products, service offerings, and proactive engagements that align to value.” Companies that don’t do this might keep those employees without other options, but will see lack of engagement and poor morale.”

2024 52

2024 Customer Success Chief Customer Officer 2023 52

Strativity

JULY 18, 2014

Consistently engaged employees are the key to creating better customer experiences and loyal customers, but as companies struggle to keep up with the fast-paced world of cultural transformation they are losing the hearts and minds of their employees. HCI Employee Engagement Conference. . . . July 2014 News . . Webcast. .

CEM 40

CEM 2014 Customer Experience Workshop 40

SurveySparrow

NOVEMBER 24, 2022

Applause takes care of independent tester engagement and project management. Their AI/ML-driven approach to tester engagement identifies the best testing team for your project based on your requirements. It helps collect visual feedback executed through a JavaScript tag. Optimal Workshop.

2023 52

2023 Net Promoter Score Feedback Workshop 52

Chadwick Martin Bailey

JULY 11, 2019

Our lift-off workshops spend a good deal of time surfacing stakeholder input that may indicate potential disagreement about the use of the insights and decisions that must be made. Here are a few recent examples of how we’ve helped our clients make appropriate trade-offs to get to a solution that maximizes impact.

Workshop 49

Workshop Download Communication Consumers 49

SurveySensum

JULY 4, 2023

This aims to attract customers’ attention, highlight key products, and create an immersive and engaging shopping experience. Interactive Displays: Incorporate interactive elements into displays like VR experiences to encourage customers to engage with the products. Completely cashless and hassle-free shopping experience.

Retail 52

Retail Touchpoint Feedback Events 52

SurveySensum

JULY 4, 2023

This aims to attract customers’ attention, highlight key products, and create an immersive and engaging shopping experience. Interactive Displays: Incorporate interactive elements into displays like VR experiences to encourage customers to engage with the products. Completely cashless and hassle-free shopping experience.

Retail 52

Retail Touchpoint Feedback Events 52

CCO Council

NOVEMBER 4, 2019

Armed with a clear understanding of what the future looks like for each Ease of Doing Business Hotspot, it is time to break each hotspot down into specific initiatives that can be managed by a cross-functional Tag Team. Engage Process Owners and Customers. How will customers be engaged? Define Impact Statements.

ROI 40

ROI Call Center Effort Score Measurement 40

Kustomer

JUNE 17, 2021

Make sure that everyone is engaged so you have a customer for life.” And then what we started doing was had the sales team actually tag in the system our influence from a CX perspective. ” And as we started doing that, we started finding new ways to engage with the customer. Vikas Bhambri: (08:52). Gabe Larsen: (09:27).

Sales 99

Sales Employee Experience NPS Banking 99

SmartKarrot

SEPTEMBER 21, 2023

A customer Healthscore incorporating NPS, engagement and usage is a good start. Being Too Pushy Remember, up-selling and cross-selling are about adding value and engaging with the right role at the right time. Neglecting Follow-ups Post-purchase engagement is vital and needs to be tracked for the key stakeholders.

Customer Success 10

Customer Success Workshop Feedback Culture 10

Grade.us

JUNE 18, 2019

B2B Local Marketing Idea #3: Speaking engagements + products. Goal: Use speaking engagements to attract high dollar clients. If you're a small business accountant, pitch library staff on the idea of running a workshop for new/prospective entrepreneurs. KPI: Contact information + engagement. Repeat as needed.

B2B 40

B2B Marketing Advertising Events 40

TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Virtual private tutors. One size doesn’t fit all. Whisper coaching.

Call Center 117

Call Center Technology Contact Center Average Handle Time 117