TechSee

APRIL 26, 2021

The Age of Contact Center Transformation . Like many industries these days, contact centers are at a crossroads. A majority (52%) of these consumers prefer to get remote support from customer service agents. Vision: A key element for transforming contact centers .

Contact Center 109

Contact Center Call Center Multi-Channel Touchpoint 109

TechSee

MARCH 30, 2021

Contact center agents and field service technicians are probably the best placed salespeople within the organization. What is Visual Assistance? Visual assistance refers to a live video engagement between a customer service agent or technician and a customer needing assistance. You turn to the sales team.

Customer Service 109

Customer Service Contact Center Sales Touchpoint 109

TechSee

MAY 24, 2021

These safety precautions have given way to the era of remote technical support, where a technician can advise or guide a customer on how to unbox, install, or troubleshoot their home security system in DIY mode. Enter Visual Assistance. What is Visual Assistance? Visual assistance makes the installation process a breeze.

Contact Center 124

Contact Center 2025 Wireless 2022 124

TechSee

SEPTEMBER 9, 2020

This tenant-first philosophy applies to both the private and public housing sector and requires the creation of a new kind of digital tenant experience – everything from live chat and online knowledge resources to self-service portals. x things by themselves with remote guidance than have an engineer visit indoors.

Management 145

Management Multi-Channel Contact Center Webinar 145

TechSee

MAY 10, 2021

Here at TechSee, we are incredibly proud of what we’ve created and what it has to offer. In the span of only six years, we’ve established ourselves as the market leader in visual assistance, selling to more than 100 Tier-1 leading enterprises worldwide. The TechSee sales experience is quite different. Our leadership approach.

Sales 109

Sales ROI Contact Center Culture 109

TechSee

DECEMBER 2, 2020

Remote visual support is no different. Remote Visual Support Myths. Here are six myths on the how, why, and ‘what for’ of remote visual assistance. Myth # 1: Remote visual assistance is for hardware tech support only. Got a problem – call tech support.

Net Promoter Score 109

Net Promoter Score Average Handle Time Contact Center Technology 109

TechSee

MARCH 24, 2021

With the new digital-first mentality, the need for remote support and enhanced customer engagement, brands are recognizing the need for a visual-first strategy for acquiring and keeping their customers. Yes, the Visual Transformation journey is already underway. What is visual engagement? Guided visual assistance.

ROI 109

ROI Touchpoint Engagement Insurance 109

TechSee

MARCH 31, 2020

With so many people currently at home – whether on a voluntary or mandatory basis – customers are likely to experience more issues than usual and need far more support. Meanwhile, repair and service centers are either being closed or customers are choosing to steer clear of them. Visual Assistance. Remote Support.

E-support 145

E-support Telecommunications Travel Contact Center 145

TechSee

JANUARY 18, 2021

Technicians normally found in the field are now stationed in a back office or working from home, guiding customers remotely as a traditional agent. This shift is here to stay… thanks to remote visual assistance. What is remote visual assistance?

Customer Service 109

Customer Service Contact Center Connections Customers 109

TechSee

JUNE 11, 2019

Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance. It enhances all customer service KPIs, including those measuring contact center productivity and CX quality. What is Visual Assistance?

Technology 117

Technology Customer Service Contact Center NPS 117

TechSee

NOVEMBER 18, 2022

November is a great time to review many tools available to your support team, as well as when and where they are most helpful to agents. Prepare Your Teams for Remote Video Work. Over the last six months, many remote service teams have returned to the office full-time. Supercharge Your Phone Support with Visual Screening.

Connections 109

Connections Contact Center Information Communication 109

TechSee

APRIL 2, 2019

Today’s contact centers face a daunting challenge. And with 51% of Americans now preferring to shop online, the pressure on customer support operations is about to increase exponentially. The missing link has always been the visual dimension: the ability to show the customer exactly how to proceed.

Contact Center 174

Contact Center Average Handle Time Insurance B2C 174

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The Power of Visual Automation. Bringing visual automation to contact centers.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

TechSee

AUGUST 12, 2020

Role of Visual Assistance in Driving MX. The simplest way to understand a user’s situation is via technology known as remote Visual Assistance, which connects a customer and an agent or technician via a live video stream, enabling the expert to provide real-time visual guidance in the form of on-screen Augmented Reality instructions.

Insurance 109

Insurance Document Entertainment Customer Journey 109

TechSee

FEBRUARY 2, 2022

In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. What Is Call Center Technology? 5 Innovative Call Center Technologies in 2022. Data Analytics.

Call Center 124

Call Center 2022 Technology Social Media 124

TechSee

MARCH 23, 2020

Work from home (WFH) for customer service agents is a concept that has rapidly gained traction over the past few years, enabling enterprises to partially address the ongoing contact center recruitment crisis. Shift your contact center to a WFT model: a seven-point plan.

Call Center 109

Call Center Contact Center Webinar Technology 109

TechSee

JANUARY 14, 2021

If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. Never heard of TechSee? R&D Approach at TechSee: Rockstars creating the future. Don’t take our word for it!

Wireless 109

Wireless 2021 2015 Technology 109

TechSee

JULY 18, 2019

You hunt for the customer service number in the user guide to see if they can help, wait on hold for 22 minutes and then have the Tier-1 support agent walk you through a series of steps that you’ve just finished trying yourself based on the troubleshooting instructions. Today’s consumers want their lives to be as easy as possible.

Customer Experience 207

Customer Experience Contact Center Wireless Loyalty 207

TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. They have found that visual engagement and support have a dramatic effect on KPIs measured in every call center: NPS, FCR and Truck Rolls. The Rise of Visual.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

JANUARY 2, 2018

Visual engagement enhances the claim experience. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. Visuals have always been an important component of processing a claim. Simple process for wide range of use cases.

Insurance 116

Insurance Telecommunications Contact Center Document 116

TechSee

MARCH 19, 2019

Hire some agents, train them, and use standard contact center KPIs to measure how well they perform. Customer care center metrics in the era of self-service clearly require a different approach. Instead, enquiries may be deflected to FAQs, live chat, community forums, and knowledge center databases.

Metrics 146

Metrics Contact Center Virtual Agent Net Promoter Score 146

TechSee

DECEMBER 31, 2019

In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Customer data can be tapped to help businesses deliver superior overall experience as well as service and support. Explosion of virtual contact centers.

2020 136

2020 Customer Service Contact Center Social Media 136

TechSee

OCTOBER 16, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Brands are reevaluating the current Support of Things (SoT) customer support models in light of this inevitable shift.

Wireless 138

Wireless Call Center Consumers Entertainment 138

TechSee

FEBRUARY 1, 2021

TechSee has been out there since 2015 driving change with innovation, working to make a difference. In a nutshell, we’re reinventing and revolutionizing AI-powered remote support capabilities. Our goal is to utilize AI technology to develop solutions for remote and visual guidance. How, what and why?

Innovation 84

Innovation 2021 2015 Insurance 84

TechSee

NOVEMBER 6, 2018

What is augmented reality remote assistance? Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. . How does augmented reality remote assistance work? Eventually they identify the problem.

Call Center 104

Call Center Insurance Customer Satisfaction Document 104

TechSee

SEPTEMBER 3, 2019

As customer service leaders envision the contact center of the future, a key question is whether agents will need to come in to work at all. After all, the costs of operating a physical contact center are immense, and the challenges of training , motivating and retaining staff remain major pain points for all B2C organizations.

Contact Center 84

Contact Center B2C 2023 ROI 84

TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. What is the secret sauce in the AI mix that stands at the core of this customer support transformation? Computer vision.

Call Center 84

Call Center White Paper Contact Center Customer Care 84

TechSee

NOVEMBER 11, 2019

While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own. That’s why many vendors are turning to self-service options for effective Smart Home support.

Technology 138

Technology Wireless 2024 Connections 138

TechSee

OCTOBER 28, 2020

Using a Capability Maturity Model for remote support can provide valuable information both about what may be missing in your current level of adoption, but also introduce the concepts necessary to take it to the next level. You can access a detailed, comprehensive maturity model for remote support , or read on for some examples.

Contact Center 159

Contact Center Multi-Channel Touchpoint Technology 159

TechSee

APRIL 21, 2020

This has prompted many organizations to explore innovative technologies such as remote Visual Assistance. The concept is simple: on-screen AR-based guidance overlaid on a live video stream, allowing remote experts to show customers exactly how to resolve issues. Supporting different types of remote working.

Insurance 109

Insurance Contact Center Download Technology 109

TechSee

JUNE 16, 2021

Visual Assistance is Powerful – If Adopted. Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support to end users. Like any enterprise technology, the success of Visual Assistance rests heavily on employee engagement. But first, it must be adopted. So what is?

ROI 251

ROI Wireless Download Technology 251

TechSee

JANUARY 18, 2021

And that’s just one of our goals at TechSee (hopefully also stopping you from tearing your hair out). . TechSee has been out there since 2015 and fully engaged ever since, motivated to drive change. The short version is – we’re expanding the capabilities and pushing the envelope of remote support capabilities.

Contact Center 109

Contact Center 2020 2015 Insurance 109

TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. Many TechSee customers love the ability not to replace existing systems while bringing on tech for visual customer engagement.

Technology 109

Technology Customer Experience Contact Center Innovation 109

TechSee

JULY 20, 2021

In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings, including hospitals, urgent care centers, physicians’ offices, nursing homes, mobile units, and even individual homes. Unique medical device support challenges. billion in 2023. .

Healthcare 207

Healthcare Hospitality Call Center 2023 207

TechSee

JANUARY 8, 2019

Billing and payment issues represent a top driver of inquiries to customer service centers. With e-commerce and digital banking/, insurance becoming increasingly popular, resolving billing issues and contract payments is becoming a massive challenge for customer service centers. The Solution – Visual Assistance.

Engagement 167

Engagement E Commerce Download E-support 167

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.

2025 141

2025 Contact Center Financial Document 141

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Drivers for customer self-service. Collect data from existing repositories, including FAQs or helpdesk macros.

Virtual Agent 132

Virtual Agent Contact Center Return on Investment Competitive Advantage 132