CSM Magazine

JUNE 24, 2021

For some sectors, like retail, which has been customer-centric for years, this wasn’t a dramatic change. Rather, they think of being put on hold on the phone and about lawyers that only seem to care more about the cold hard facts of the case and less about how the client is feeling throughout what may be a distressing time of their life.

Customer Centricity 52

Customer Centricity Technology Social Media Reference 52

PeopleMetrics

NOVEMBER 1, 2022

Essentially, firms that provide necessary day-to-day services like banking are often evaluated more strongly on their customer service than retailers that simply sell physical products. Customers enjoy sharing their opinions about a variety of topics these days, banking included. What do customers expect from banks?

Banking 62

Banking Customer Experience Omnichannel Leadership 62

Currency Alliance

NOVEMBER 15, 2021

Headless solutions are a rapidly accelerating topic of discussion for brands as they seek to upgrade their technology to meet the demands of modern business. Much like mediocre retail has no future, traditional loyalty solutions will leave customers wondering if the brand really cares about them. Easy and fast integration via API.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

CSM Practice

DECEMBER 29, 2020

Some of us deal with grocery stores and video conferencing companies and have big-box retailers as customers. If you had smaller clients, they had more distress around cash flow than the big clients. And every week we find one topic that’s related to COVID-19. And if so, what kind of topics would you like to talk about?

2020 98

2020 Customers Communication Customer Success 98

Currency Alliance

FEBRUARY 26, 2019

For Retail. If you run a hotel group with less than 50 properties, or a retail chain with an average customer frequency of less than once per month, a standalone rewards program is simply not going to appeal to very many of your customers. This of course, is the exact opposite of how a retailer defines what goes on their shelves.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Bold360

DECEMBER 1, 2016

“One of the most common mistakes companies make when selecting customer experience technology is…” Focusing solely on today’s ‘hot’ topic. This process may result in a retail-quality platform of your own somewhere along the line. Jami Hornbuckle.

Customer Experience 104

Customer Experience Customers Consulting E-support 104