Best places for customer service certification & training
GetFeedback
MAY 12, 2021
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
training-certification 
Release Announcement: SAP Customer Data Cloud Implementation Training, Certification, and Stay Current 2211
SAP Customer Experience
DECEMBER 5, 2022
On behalf of the SAP CRM & CX Product Learning CoE team, I am pleased to announce the official release of the updated SAP Customer Data Platform Implementation Training, associated certification, and stay current: C4H620 – SAP Customer Data Cloud Implementation Training C_C4H620_24 – SAP Certified Development Associate – SAP.
Customers 
74
74 Join 40,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
SAP Customer Data Platform Implementation Training and Certification
SAP Customer Experience
OCTOBER 4, 2022
On behalf of the SAP CRM & CX Product Learning CoE team, I am pleased to announce the official release of the SAP Customer Data Platform Implementation Training and associated certification: C4H630 – SAP Customer Data Platform Implementation Training C_C4H630_21 – SAP Certified Development Associate – SAP Customer Data Platform.
Customers 59
59 
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services
COPC
MARCH 24, 2020
a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. s portfolio of training, consulting and certification services has been transformed for virtual delivery.
Consulting 40
40 
XI Platform Designed With Business Goals in Mind
InMoment XI
APRIL 27, 2023
NPSx Bain is also an expert in training and certifications with accreditation for CX professionals and practitioners to enhance their expertise around the latest customer experience and NPS prowess or training and certification to stay current with industry best practices, develop new skills, and advance careers.
Innovation 260
260 
Unlock The 3 Key Net Promoter Score Drivers
InMoment XI
AUGUST 17, 2023
Train and enable agents to better understand and empathise with customers’ feelings. Don’t Forget The Human Touch: Free the time for customer service agents to focus on more complex or challenging interactions with customers, who are not able to self-serve.
Introducing our new online training and certification platform – The Uplifting Service Platform
Up Your Service
OCTOBER 22, 2019
Our new online training and certification platform (called the “ Uplifting Service Platform ”) will help you initiate change quickly. Where does the online training and certification come in? What about all the in-house training you’re so well known for? And sometimes it’s at a smaller or more local scale.
Workshop 40
40 
CX Pros to Advance Careers and Programs at New Training and Certification Event
CSM Magazine
JULY 29, 2015
“The MaritzCX team invented Voice of the Customer (VoC) training and has certified hundreds of CX professionals since 2007, creating a recognized industry credential that continues as a benchmark today,” said Bassam Salem, chief operating officer, MaritzCX. “As Training and certification benefits both individuals and organizations.
Events 45
45 
Mastercard Leads the Charge in Customer Experience
COPC
JANUARY 9, 2024
Interview with Lance Gruner, Executive Vice President of Mastercard Global Customer Care Mastercard recently achieved certification to the COPC Customer Experience (CX) Standard for Customer Operations , a first for a Fortune 500 company. COPC: In what ways does COPC certification benefit Mastercard customers directly?
The Role of Research on CX Operations & Customer Experience Best Practices
COPC
MAY 31, 2022
emerged as a training and certification entity for the outsourced service providers. “This was the beginning of a long history of providing certification, training and consulting services that help global organizations provide the highest levels of service to their end-users,” added the co-founder. A COPC Inc.
The Best Marketing Certification Courses for Marketing Professionals
ReviewTrackers
AUGUST 6, 2020
There’s a growing amount of training courses and certifications for the modern-day marketer. We here at ReviewTrackers rolled up our sleeves and sought the opinions and experiences of marketing professionals, asking them about the best and most essential marketing certification programs and courses. Website: [link]. Cost: Free.
Marketing 114
114 
NPS Best Practices: Be a Leader not a Laggard
InMoment XI
AUGUST 2, 2023
Improve Your NPS If you are unsure whether your existing CX technology vendor can help you achieve these goals, we would be happy to talk to you about how we can assist you.
NPS 260
260 
Express International Inc. Invests in Employees to Elevate Customer Service
COPC
APRIL 19, 2022
Twenty director and supervisor-level Express International employees completed COPC® Contact Center Management training.?? . The individual-level COPC Contact Center Management training improves customer experience operations based on the ? ’s training and certification. training this year. .
70 Customer Care RFP Questions (An Updated List + RFP Template)
BlueOcean
OCTOBER 23, 2023
Provide any relevant ESG certification, rankings, or third-party verification. Agent Training Describe your training structure (team, facilities, Learning Management Systems, remote platforms, etc.) and outline your approach to new hire training. What is unique about your agent training regimen?
Customer Care 177
177 
Enhance Support with BPO Chat Support Services
Magellan Solutions
APRIL 3, 2024
These BPO providers offer dedicated teams of highly trained chat agents equipped to handle various customer queries, troubleshoot issues, and provide knowledgeable support. By using BPO chat support, businesses can save money and quickly expand their customer support without dealing with the hassle of hiring and training their team.
How partners drive growth through Visual Intelligence Studio
TechSee
MAY 18, 2023
With their VIS certification, these highly engaged partners are revolutionizing the way businesses engage with their customers. Visual Intelligence Studio is a no-code computer vision AI model builder that allows quick and easy training of highly accurate computer vision models.
How to Celebrate Customer Service Week (3 Steps)
Myra Golden
SEPTEMBER 17, 2021
Download agenda, themes, certificates and more here! Tuesday, October 5 – Agent Training & Retention Hold a virtual lunch & learn, celebrate employees. Download certificates of appreciation and accomplishment, kudos cards, and thank you tweets here ! Download agenda, logos, themes, and certificates!
Customer Service 116
116 
Why a CCXP cert should be in your 2020 plans
CloudCherry
JANUARY 2, 2020
Might we suggest setting a CCXP Certification in your sights for the New Year? On this week’s episode of ‘The Sweets of CX’ , Braeden Daly – Senior Product Marketing Manager at CloudCherry (now Cisco), recent recipient of the CCXP Certification , and our honored guest offers some fantastic perspective on the subject.
2020 195
195 
How to Scale Customer Success with Digital Customer Education
Gainsight
SEPTEMBER 26, 2023
Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training. Use Insights to Deliver Proactive Training Ask any CSM what arcade game best describes their day-to-day and I bet most of them would say whack-a-mole. Certifications.
Top 9 Questions: ESG & the Contact Center RFP
BlueOcean
APRIL 24, 2024
If so, describe your current commitment to optimal environmental performance including any current certifications. How are these policies enforced? These days, most employees are more than familiar with the stereotypically hours-long, rote harassment training sessions (complete with videos from the 90s.)
Contact Center 177
177 
Conversations with Clients: Kyla Starks, Transcom
COPC
OCTOBER 22, 2021
certification to improve CX, measure and analyze performance, utilize customer feedback and leverage the customer experience best practices outlined in the COPC Customer Experience (CX) Standard. certification status for its work-at-home operation in 2019. certification experience here. certification experience here.
Why It’s Time to Slash Your Reliance on Manual Customer Training
Gainsight
JANUARY 25, 2024
Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had Traditional Training vs. Digital Training: What’s the Difference? Traditional customer training typically comes in the form of PDFs, help centers, ad-hoc meetings with CSMs, and emails. had its day.
Introducing Kustomer University, The New Virtual Learning Platform
Kustomer
MARCH 30, 2021
Based on customer feedback, we have created a team dedicated to learning and training to help our customers get the most value out of Kustomer and deliver best-in-class customer experiences. Experienced admins will enjoy our advanced courses and certifications launching later this year. Are you someone who likes to learn new things?
Workshop 98
98 
Introducing Delighted Admin Certification: A free course for CX program management
delighted
APRIL 5, 2022
That’s why we’re excited to announce Delighted Admin Certification , a free learning course and exam designed to help Admin users learn everything they need to know about running their CX programs on Delighted. . What is covered in our Admin Certification course? How does the Admin Certification Exam work? Ready to get started?
Management 91
91 
Do I Really Need to Train & Certify My CSMs? (Spoiler Alert – YES!)
Education Services Group
AUGUST 17, 2021
need to train and certify your CSMs? Even though we’re not training providers, per se, our team gets this question all the time. Because there are oh so many benefits to training and certifying your CS team. That means giving your CSMs the best training possible so their performance is at its peak. Do you really (really?!)
Winning the Game: Why Global Professional Development in Customer Experience and Employee Engagement Are Key
CX University
MAY 16, 2023
In addition, engaged employees are less likely to leave their jobs, which can save businesses money on recruitment and training costs. Provide Cost-Effective Training Online courses can be a cost-effective way for businesses to invest in the professional development of their employees.
Engagement 98
98 
Customer Service Employees: Altresume Can Help You to Create the Best CV
CSM Magazine
OCTOBER 11, 2023
Training and Certifications Matter in Customer Service Customer service training focuses on basic skills such as effective communication, active listening, problem-solving and conflict resolution. The same is true about customer experience (CX) certifications which focus specifically on improving the overall customer experience.
SBI Card, Customer Services Division, Achieves COPC Inc. Process Certification
COPC
APRIL 7, 2022
Workforce Management Process Certification criteria. Workforce Management (WFM) Process Certification exemplifies commitment to service excellence supported by high-performance operations that consistently surpass COPC Inc.’s Process Certification is a significant milestone for our customers, partners, and teams.
Introducing a New Guide to Customer Service Higher Education
Customers That Stick
JANUARY 12, 2015
The Customers That Stick TM Guide to Customer Service Certificate and Degree Programs is designed to help shine a light on the growing importance of our field and to help generate interest in those higher learning institutions that are at the forefront of customer service and customer experience education.
Customer Service 140
140 
The Role of Research on CX Operations & Best Practices
COPC
MAY 31, 2022
emerged as a training and certification entity for the outsourced service providers. “This was the beginning of a long history of providing certification, training and consulting services that help global organizations provide the highest levels of service to their end-users,” added the co-founder. A COPC Inc.
The Customer Experience Olympics: How to Gamify Your Certification Process
The DiJulius Group
NOVEMBER 4, 2021
Whether you’re launching a new customer experience strategy or you need to revisit and reinvigorate some of your existing customer service training, it is vital to add a customer service certification component. These will not only dramatically increase the retention of your customer service training. Read Full Article.
Top 10 Customer Success Certifications
CustomerSuccessBox
OCTOBER 4, 2021
You can do this clearly by getting the training which is right for you or rather getting customer success certification. You can do this clearly by getting the training that is right for you. In this blog post, we will outline the top 10 best customer success certificates and training in 2021. Link: [link].
Shopify Telephone Support: How BPO Services Can Help
Magellan Solutions
APRIL 11, 2024
With highly trained agents available 24/7, you’ll enjoy top-notch customer service. Shopify telephone support refers to the customer service trained professionals provide to assist Shopify merchants and their customers over the phone. Partnering with a BPO service provider for your Shopify telephone support is brilliant.
E Commerce 95
95 
CX University Launches Specialized CCXP Exam Prep Course
CX University
NOVEMBER 7, 2023
CX University earned its recognition by the Customer Experience Professionals Association (CXPA) as a Resource Training Provider (RTP) through its rigorous curriculum review and approval process. CCXP Exam Prep Many professionals working in a Customer Experience-related role seek certification to substantiate their mastery of the discipline.
Roadmap 52
52 
Big Controversy: Should We Stop All Certification Now? Join the Debate…
Beyond Philosophy
OCTOBER 21, 2021
So, without further ado, Let’s hear what he has to say about Customer Experience Certification. Mead’s Argument: We Should Stop All Customer Experience Certification Now. In my view, we do need to train people on the concept of Customer Experience and what it is at a top level as too many people don’t get it.
Top Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education
Gainsight
FEBRUARY 23, 2024
Recently, we conducted a comprehensive study of our customer data, and the findings were clear: having a trained Gainsight Admin through Gainsight University positively impacts key metrics such as Net Promoter Score (NPS), Expansion Annual Recurring Revenue (ARR), and Active Users. And the results speak for themselves.
Unlocking the Benefits of Specialized Training Companies for Online Professional Development Programs
CX University
AUGUST 1, 2023
Cost-Effectiveness One of the most significant advantages of utilizing specialized training companies for online professional development programs is cost-effectiveness. By outsourcing this function to a specialized training company, organizations can save on upfront costs and ongoing maintenance expenses. I highly recommend it.
Banking 52
52 
Training Solutions That Can Improve Your Customer Service Management Style
CSM Magazine
APRIL 25, 2022
If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment. This article looks at some of the best training solutions in more detail. Mental Health Training. Industry Training. Recruitment Training.
CX University Breaks the Threshold to +90 Net Promoter Score
CX University
JANUARY 30, 2024
CX University, a Recognized Training Provider for the CXPA, uses NPS to gauge its progress and pinpoint areas for improvement. They’ve helped over 400 professionals earn their Customer Experience Specialist (CXS) certification. The responses are categorized as follows: Promoters (9-10), Passives (7-8), and Detractors (0-6).
Introducing Delighted Core Certification: A free course to help you become a Delighted expert
delighted
AUGUST 10, 2021
That’s why we’re excited to announce our brand new Delighted Core Certification program: a free learning course and exam that takes you through all of the ins and outs of Delighted so you can become your organization’s CX rockstar. The Core Certification course includes six modules, six quizzes, a hands-on activity, and a final exam.
Feedback 98
98 
Digital Transformation in Customer Service – Navigating Security Threats (Part 4)
Comm100
SEPTEMBER 29, 2021
Comm100 can demonstrate its commitment to data security with the highest security standard in certificates that prove it: SOC 2 Type II. System and Organization Controls (SOC) certification is an external auditing process that demonstrates an organization’s internal controls over information systems.
THE DANIEL GROUP ANNOUNCES NEW CX TRAINING INITIATIVE: THE CX INSTITUTE
Daniel Group
JULY 25, 2023
THE DANIEL GROUP ANNOUNCES NEW CX TRAINING INITIATIVE: THE CX INSTITUTE CHARLOTTE, N.C., The CX Institute will offer training and coaching programs to bolster the skills and capabilities of executives, program leaders, and managers in implementing, evaluating, and growing their B2B CX programs. . 7-8, 2023, in Charlotte, NC.
November COPC Standard Committee Meeting
COPC
DECEMBER 1, 2022
COPC was then formed to train and certify these suppliers. This was the beginning of a long history of providing certification, training, and consulting services that help global organizations provide the highest levels of service to their end users.”. About COPC Inc.
3 Observations From Field Service Medical 2022
TechSee
APRIL 8, 2022
These challenges are heightened by the fact that most of these teams need extensive training and commonly require six months-two years of tenure before technicians can work on their own in the field. In addition to challenges in new-hire onboarding , many organizations are simultaneously looking for ways to train their customers as well.
2022 109
109 
Let's personalize your content