training 
ShepHyken
JANUARY 30, 2024
We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget. It’s how a customer is treated at every step of doing business with you.
Integrity Solutions
SEPTEMBER 28, 2023
Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation. WHAT TO LOOK FOR IN CUSTOMER SERVICE TRAINING PROGRAMS A customer service culture has to be built on more than just words.
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Experience Investigators by 360Connext
FEBRUARY 3, 2020
I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. How does that make you feel about the person you’re talking to and the company that trained them? But before you say “we train all our employees, we’re doing great!”
BlueOcean
OCTOBER 22, 2020
The key, of course, was that everything, including agent training, had to pivot to a virtual environment. Before the pandemic, we at Blue Ocean had conducted less than 10% of our frontline training in a fully remote model. It’s been a wild ride, but we successfully pivoted to 100% remote training for our operations. Simulations.
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From identifying critical functions to enhancing your digital training experience, this guide ensures you're well-equipped to make an informed decision. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
GetFeedback
MAY 12, 2021
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
The DiJulius Group
FEBRUARY 5, 2024
An article in Fortune titled “Nearly all bosses are ‘accidental’ with no formal training—and research shows it’s leading 1 in 3 workers to quit” shares research conducted by The Chartered Management Institute revealing that many of those promoted into managerial positions are all title and no training.
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With our experience across multiple learning segments, from professional training and customer education to partner enablement and more, we’ve isolated three key pillars that describe the value of customer learning alongside real-world examples.
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How to build a plan and get executive buy-in for your customer training initiatives. You’ll learn: The roadmap for how superior customer learning programs grow. The common stages – and barriers – of program development. A strong customer learning program can drive signfigicant performance gains for your business.
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Find out in this short Customer Education Maturity Model Self-Assessment checklist which will help you determine which of the 5 maturity stages your program is in today: Step 1: Train Your Customers. Step 2: Build Foundation for Scale. Step 3: Personalize Learning. Step 4: Expand Business Impact. Step 5: Elevate the Brand.
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Enhance agent training and quality assurance. In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost.
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How to improve model accuracy with training data. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions. How to test AI ASR solutions. Download our solution brief now.
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How you can label, train and deploy speech AI models. Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.
Speaker: Gary Davis, SmartAction CEO
What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one. How automating a customer service call isn’t as simple as using a script from a human interaction.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The importance of efficiency when onboarding and training agents. In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement.
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