UJET

NOVEMBER 3, 2020

You can also use AI to review agent performance history, build metric reports, and reveal areas to improve performance. Supervisors need to manually monitor call queues, assist agents, and wade through spreadsheets to create manual reports. These in-depth reports reveal nuanced information not attainable through manual reporting.

Virtual Agent 82

Virtual Agent Customer Service Contact Center Average Handle Time 82

UJET

NOVEMBER 3, 2020

You can also use AI to review agent performance history, build metric reports, and reveal areas to improve performance. Supervisors need to manually monitor call queues, assist agents, and wade through spreadsheets to create manual reports. These in-depth reports reveal nuanced information not attainable through manual reporting.

Virtual Agent 72

Virtual Agent Customer Service Contact Center Average Handle Time 72

UJET

MARCH 17, 2020

Analyze Data Reports to Optimize Agent Scheduling. Your customer support platform should be providing actionable data and supplying detailed reports. Utilize data reports to intelligently schedule agents and still provide learning opportunities to agents. Optimize Agent Assignments in General and Specialized Queues.

Management 121

Management Communication Contact Center Customer Satisfaction 121

UJET

JUNE 19, 2019

Chatbots are arguably one of the most talked about and polarizing advancements not just in customer support, but in all of tech. Many companies see chatbot integration as the next technological advancement for customer support. UJET understands that chatbots are a valued feature. A sneak peak at the UJET Automated Agent.

Contact Center 56

Contact Center User Experience 2023 Customer Satisfaction 56

Kustomer

JUNE 27, 2022

Five9 UJET Aircall Stella Connect RingCentral Ada 8×8 Klaviyo Simplr Delighted Dialpad Shelf. Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. What Are the 12 Best CS Software Tools in 2022?

2022 98

2022 Customer Service E Commerce E-support 98

UJET

JANUARY 9, 2020

While these advancements have all dramatically improved customer satisfaction, one area that is commonly lost in the shuffle is the agent experience? From customer satisfaction surveys, voice call recording reviews, incoming request reports, and more, this data can improve the customer support experience.

Customer Experience 72

Customer Experience Call Recording Customer Satisfaction Customers 72

UJET

JANUARY 9, 2020

While these advancements have all dramatically improved customer satisfaction, one area that is commonly lost in the shuffle is the agent experience? From customer satisfaction surveys, voice call recording reviews, incoming request reports, and more, this data can improve the customer support experience.

Customer Experience 63

Customer Experience Call Recording Customer Satisfaction Connections 63