Oracle

MAY 14, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Watch our interview and read the transcript below. Smarter CX: I’m here at NRF with Jamie from Studio 216.

Demo 58

Demo 2019 Retail Presentation 58

Talkdesk

NOVEMBER 30, 2020

Both companies bring something to the table, and the result is a stronger and better customer experience (CX). We also invited nine of our AppConnect partners to the first Talkdesk Digital Showdown: Innovations in CX. Each innovator had three minutes to convince attendees they had the best app to improve CX.

Innovation 103

Innovation Contact Center Banking Demo 103

Comm100

JANUARY 25, 2022

In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Here are the key ways that you can improve your live chat experience in 2022, and the tools that can help you on your journey towards digital CX excellence.

2022 92

2022 Omnichannel Download Social Media 92

BirdEye

NOVEMBER 20, 2020

Want to see how Birdeye’s all-in-one CX platform can help you be found, be chosen, and be the best? Watch a free demo today. These two new products make it easier than ever for businesses to connect with customers and use the power of word-of-mouth to grow business. . Want to see why customers love Birdeye?

2016 96

2016 2019 Touchpoint Demo 96

Oracle

APRIL 16, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 9th video in the Smarter Demos series, we take a look at some of the latest CX tech enabling dynamic content marketing. Watch our interview or read the transcript below.

Demo 58

Demo 2019 Social Media Events 58

Oracle

APRIL 30, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 11th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview and read the transcript below.

Demo 69

Demo 2019 Retail Omnichannel 69

Upstream Works

FEBRUARY 14, 2019

When you think about your own customer relationship goals today, instead of showering them occasionally with grand gestures, chocolates, flowers, dinner, and spa gift cards – consider treating them to a consistently great customer experience (CX) all year long. The report asked respondents “what is the single most important thing about CX?”,

Customer Satisfaction 90

Customer Satisfaction Customer Relationships 2019 Communication 90

Natalie Petouhof

SEPTEMBER 23, 2018

Watch sessions from your desk: [link]. There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Salesforce Product and Partner Demo Booths…. There you will find Field Service Demos, Workshops, Networking…. Have colleagues not attending DF? Trailhead in Moscone West, Ground Floor.

2018 75

2018 Workshop Demo Contact Center 75

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview and read the transcript below.

Demo 45

Demo Loyalty Insights 2019 45

SurveySparrow

JANUARY 31, 2024

Did you know that SurveySparrow has a CX module? Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? Regarding customer retention rate, you need to set goals, watch for changes, and tweak strategies based on what CRR tells you. Let’s get back to where we stopped. The Churn Rate is 5%.

Net Promoter Score 52

Net Promoter Score NPS Effort Score Metrics 52

BirdEye

OCTOBER 10, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Why does reputation management in retail matter? After using Birdeye’s retail reputation management platform, Solomons Flooring MacGregor got 111 new reviews and improved their CX. Can you share success stories of retail businesses improving their reputation?

Retail 111

Retail Management Social Media Multi-Channel 111

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience). What is CX?

Social Media 52

Social Media 2023 Roadmap E-support 52

Gainsight

JANUARY 20, 2021

Below, we’ll explore five ways you can be a better listener so your customers feel heard and how Gainsight CX can help you put these into practice. You Asked, We Listened: See Gainsight CX in Action. Join us on January 28th for a live Gainsight CX demo to demonstrate how you can put the best practices from this blog post into action.

NPS 59

NPS Demo Feedback 2021 59

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

Blog 101

Blog Demo Competitive Advantage Insurance 101

SaleMove

MARCH 26, 2020

Be our guest; watch a recorded webinar on quickly enabling home agents. If you’re interested in getting started with Digital Customer Service right now, request a personalized demo ! The post How to Activate Home Agents in Less Than 48 Hours appeared first on Glia Blog | CX Explained. Stay safe & stay digital-first.

Contact Center 52

Contact Center Webinar Demo Customer Service 52

AskNicely

JUNE 22, 2018

Watch the video to hear Christina dig into this philosophy, and tell us how employee empowerment, human connection, and chickens (you’ll see) have turned Ruby Receptionists into a world-class customer-focused brand. Big thanks to Christina for sharing her stories of serious wow-ness at the first stop of our CX Obsession event series.

Net Promoter Score 60

Net Promoter Score Events Demo Culture 60

SaleMove

FEBRUARY 16, 2019

Shortly after we decided to go through a complete company rebrand, Glia (formerly SaleMove) headed overseas to demo at FinovateEurope 2019. Jordan Christopher, SVP of Global Sales (left) and Patrick Yoon, Enterprise Account Executive (right) demoing at Finovate Europe 2019.

Demo 40

Demo 2019 Presentation Sales 40

SurveySensum

OCTOBER 4, 2023

More than just survey distribution, it offers a CX consultant to guide you on how to create effective questions, decipher results, and prioritize actions to align with your automotive business objectives. Improve Automotive Customer Experience – Request a Demo 6. Real-time dashboards help you watch feedback and act quickly.

Automotive 52

Automotive Feedback 2023 Demo 52

Zonka Feedback

DECEMBER 26, 2023

You can sign up for a free 7-day trial or schedule a demo of the product to know more about it. Highlights the unique depth of emotion detection) Dynamically Evolving Model: Customize models for specific industries and use cases, then watch them learn and adapt as new data flows in, ensuring constant relevance and accuracy.

Feedback 52

Feedback Insights Demo Innovation 52

inQuba

NOVEMBER 9, 2019

The importance of service recovery within CX and Customer Journey Management. Request a Demo. The relationship between service recovery and customer loyalty. The five best practices of service recovery. How to anticipate tomorrow’s poor experiences. How to do all of this at scale. Slide Material.

Webinar 40

Webinar 2019 Demo Loyalty 40

Comm100

MARCH 14, 2022

As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. Watch the video below for the full story. Public customer service expectations are higher than ever before. In the US, the top-performing private sector boasts an 8.3

Government 81

Government 2022 2021 Document 81

Oracle

JUNE 6, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services. Watch our interview or read the transcript below.

Demo 40

Demo Financial Banking 2019 40

Kustomer

OCTOBER 3, 2018

We’ve picked a few choice ones below, but make sure to watch the entire video for all of that great CX knowledge. Mike has seen amazing improvements since switching from Desk—find out why companies are switching to kustomer here: Register for our Weekly Kustomer Live Demo. That way, you can grow with confidence.

Omnichannel 58

Omnichannel Average Handle Time Retail Demo 58

inQuba

JULY 3, 2022

Today’s CX practitioners are employing Customer Journey Management to discover and optimize their customers’ journeys, and they’re seeing conclusive business results. The resultant insights allow for optimization of journeys for CX and business success. This is the visibility that most businesses don’t have. Journey discovery (1).

Customer Journey 52

Customer Journey Multi-Channel Touchpoint Customer Journey Mapping 52

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview or read the transcript below.

Demo 40

Demo 2019 Competitive Advantage Sports 40

Oracle

NOVEMBER 1, 2018

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work. Watch Christian’s demonstration and read the explanation below. Watch “ Fast Food Ordering Chatbot – Behind the Scenes.” ” Copyright © 2018 Oracle.

Demo 40

Demo Omnichannel 2018 Presentation 40

Wootric

DECEMBER 9, 2020

In 2019, companies leading in CX were 3X as likely as their peers to have significantly exceeded their business goals. Before you run screaming to the woods, we promise you that creating CX-focused culture is doable! CX as a pillar of corporate strategy. The value of becoming a customer-centric company is no longer in question.

Banking 52

Banking Culture Feedback Customer Centricity 52

Oracle

NOVEMBER 19, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence. Want to get a more in-depth look into the technology?

Demo 40

Demo Retail 2018 Presentation 40

Oracle

MARCH 19, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 5th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview and read the transcript below.

Demo 40

Demo Omnichannel 2019 Retail 40

BirdEye

OCTOBER 11, 2023

Work on streamlining buyer’s journey IBM indicates that 85% of insurers deploy CX (Customer Experience) initiatives throughout the customer journey. Deliver exceptional customer experience Provide omnichannel support, improve response time, & boost reputation with Birdeye.

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

ShepHyken

MAY 14, 2018

The Guardian) Google Duplex contacts hair salon and restaurant in demo, adding ‘er’ and ‘mmm-hmm’ so listeners think it’s human. Be sure to watch the short video. My Comment: Before you can have a good CX, you must have a good EX – that’s Employee Experience. It is amazing! Imagine that!).

2018 76

2018 Article Customer Service Employee Experience 76

inQuba

SEPTEMBER 25, 2018

Our industry expert speakers were Graham Clark (North American CX Transformation Lead, inQuba) and Trent Rossini (COO, inQuba). Request a Demo. On the 20th September 2018 inQuba hosted a live webinar for Financial Services professionals. Questions that were addressed. How do you anticipate customer churn, in real time? Slide Material.

Financial 40

Financial White Paper Webinar 2018 40

Oracle

APRIL 2, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 7th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview or read the transcript below.

Demo 40

Demo 2019 Retail Omnichannel 40

BirdEye

DECEMBER 18, 2020

The recognitions we’ve won from G2, Martech, and the American Business Awards show that in today’s environment, businesses need a comprehensive CX platform more than ever. Watch a demo to see how Birdeye can help your business be found, be chosen, and be the best. There’s a reason why more than 60,000 businesses trust Birdeye.

Customer Experience 72

Customer Experience ROI Customer Experience Management Demo 72

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. Watch recordings of customer interactions by using tools such as Windows Clarity or Hotjar’s Session Recordings, to understand how and where your customers are interacting.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. Watch recordings of customer interactions by using tools such as Windows Clarity or Hotjar’s Session Recordings, to understand how and where your customers are interacting.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

Bold360

JANUARY 5, 2017

While sales may have reached peak performance, cx often takes a hit, most drastically for e-commerce and travel businesses. If traffic overwhelmed your site or your customer journey was convoluted or your cx unpleasant, you lost business. Swim laps around competitors with intelligent self-service for improved cx.

2017 65

2017 E Commerce E-support 2014 65