Experience Investigators by 360Connext

DECEMBER 3, 2019

The goal of learning in any workplace is to be, well, better. Learning is something we all should be doing on an ongoing basis to improve our customer experience, as well as ourselves professionally and otherwise. The post How Learning Well Can Improve the Experience for Customers originally appeared on Litmos.com.

Culture 190

Culture Connections Customers Innovation 190

Beyond Philosophy

FEBRUARY 15, 2018

The Consumer Financial Protection Bureau (CFPB) meted out a $185 million fine that included a $100 million penalty to Wells Fargo in 2016 for their violation and abuse of consumer trust. Now the question becomes what should Wells Fargo do next? Wells Fargo should build trust back up again. Extreme Says It Best for Wells Fargo.

2011 141

2011 Banking 2016 Financial 141

Beyond Philosophy

OCTOBER 1, 2020

The post How Well Do You Know What You Really Want? Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Colin is an international author of six bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Books 178

Books Customer Journey Mapping Consulting Travel 178

CX Accelerator

AUGUST 1, 2018

Working in customer service or customer experience can take a massive toll on your physical and mental well-being. Conduct your one-on-one meetings in the form of a wellness walk. Jenny Hire a certified health coach to come to your office to meet with agents one on one to support them with their health and wellness goals.

Contact Center 140

Contact Center Workshop Healthcare Culture 140

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. Erkin Bek Koichumanov is the Product Marketing Manager at Intelogos.

Customer Satisfaction 62

Customer Satisfaction Customer Service Exceptional Customer Service Customers 62

Customer Bliss

JUNE 22, 2020

These experts have all spent time enacting behaviors, either within their own companies or the companies of others, that consider the well-being of their employees, customers, and partners. Well, what are the equivalent forces in a human organization? Look After Employees’ Well-Being.

Leadership 200

Leadership Healthcare Books Feedback 200

Beyond Philosophy

SEPTEMBER 26, 2020

How Well Do You Know What You Really Want? The post How Well Do You Know What You Really Want? Have you ever bought a book you thought you should read and then didn’t read it? We do these things because we often overestimate how much variety we want in the future. This podcast is produced by Resonate Recordings.

Books 158

Books Consulting Customer Satisfaction Presentation 158

Magellan Solutions

DECEMBER 7, 2022

Telehealth makes patients’ Annual Wellness Visits easier. Telehealth changed Annual Wellness Visit and how you look up health information and how you talk to your doctor. WHAT IS AN ANNUAL WELLNESS VISIT? During your annual wellness visit with your primary care provider, a custom plan for prevention can be made or changed.

Healthcare 75

Healthcare Insurance Hospitality 2030 75

CSM Magazine

MAY 23, 2023

Sabio recently interviewed Jennifer Wells, VP of Customer Experience, Transcom. It just helps the agent be more efficient, and we’re also doing a lot of recognition for agents in that space as well. Watch the full video here. We have our coaching, our quality, our chats, timekeeping, attendance and knowledgebase all in one place.

Customer Experience 52

Customer Experience Innovation Technology Customers 52

Kate Nasser

APRIL 17, 2022

Leaders, How well do your teams handle these keystone customer service moments? The post Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These? Customer experience w/ Kate Nasser, The People Skills Coach™. appeared first on KateNasser.com.

Customer Service 90

Customer Service Customers Customer Experience Customer Care 90

Russel Lolacher

MAY 1, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. Why speaking well is important. What speaking well (and not speaking well) looks like in the workplace. KEY TAKEAWAYS.

Culture 52

Culture Books Communication Leadership 52

Michel Falcon Experience

APRIL 29, 2020

The post PODCAST: Employee Wellness and Leadership Ideas (During Covid-19) appeared first on Customer Experience Customer Service Keynote Speaker. What are better pancakes, french toast or waffles? Click the links below to listen to the podcast on the platform of your choice. Apple Podcast. Buzz Sprout.

Leadership 78

Leadership Customer Service Management Customer Experience 78

ShepHyken

NOVEMBER 27, 2019

The post When Things Aren’t Going Well, Will You Accept Blame? For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXIX, Shep Hyken). appeared first on Shep Hyken.

Leadership 145

Leadership Reference Books Customer Service Training 145

SurveySparrow

MARCH 4, 2021

Well, you know how it is. Cutting to the chase, employee wellness and employee mental health should not be on the last in the priority list anymore. Employee wellness has become something most companies take seriously today. Employee wellness has indeed been paying off for those who took it seriously.

Books 59

Books Sports Healthcare Insights 59

Perkville

MARCH 14, 2022

NutriMost Wellness & Weight Loss has revealed Perkville, the #1 loyalty and rewards program in the wellness space, as its preferred vendor for member rewards.

Rewards Programs 52

Rewards Programs Loyalty 52

Beyond Philosophy

JANUARY 28, 2019

But for my wife, Kevin’s personal touch made the service worthwhile and the new system, well, not so much. Also, embracing new digital channels and incorporating the latest technology can enhance your experience and appeal to a whole new set of customers, as well as provide you with the data you need.

2019 139

2019 ROI Net Promoter Score Fashion 139

Talkdesk

FEBRUARY 21, 2019

But we shouldn’t wait until our stress reaches a breaking point for us to consider our wellness. Jenny Dempsey is a Social Media and Customer Experience Manager at NumberBarn and a health coach at Jenny Dempsey Wellness. To start, let’s define what workplace wellness means. What is Workplace Wellness? practice it.

Contact Center 73

Contact Center Social Media Workshop Connections 73

Experience Matters

MARCH 8, 2019

In honor of International Woman’s Day, I decided to compare the difference in well-being across gender and age by dissecting the 2018 Temkin Well-Being Index (TWBI). Males between the ages of 24- and 34-years-old have the highest level of well-being.

2018 100

2018 Financial Consumers Customer Experience 100

Hero Digital

JULY 31, 2020

In this episode, we talk to Jamie Moldafsky, Chief Marketing Officer at Wells Fargo. The post How Wells Fargo turns disruption into an opportunity for reinvention appeared first on Hero Digital. Moldafsky sheds lights on the changes in customer preferences and needs since the start of the pandemic, and how the company has responded.

Innovation 98

Innovation Brands Marketing Customer Experience 98

Gainsight

JULY 5, 2022

Well, folks, we might have achieved that. These duties are core to CS operations and should be well within a CS ops professional’s duties. Numbers well over 100% indicate a healthy customer install base and directly contribute to the valuation of your company. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Beyond Philosophy

DECEMBER 5, 2016

Wells Fargo Scandal. Enter Wells Fargo, and its alleged multi-year illegal sales practices across the company, first reported about two weeks ago – although, with all of the media attention, including widely-covered congressional hearings, it feels like the situation has been going on for months.

Culture 98

Culture Customer Centricity Social Media Banking 98

C3Centricity

MARCH 15, 2018

Well, I believe that you should start by renovating your business model to take advantage of the countless new opportunities open to you. Improving health and well-being. Well Don’t Start There! So what should you do, whether you are in manufacturing or retail? Championing sustainable agriculture and food security.”

Retail 82

Retail Information Consumers Connections 82

MyCustomer

AUGUST 19, 2020

Loyalty Empathy's role in service: What's working well?

Customer Service 110

Customer Service Loyalty Customers 110

CSM Magazine

OCTOBER 20, 2022

You expect to be served and treated well, and you will certainly remember the breweries that treat you very well and those that do not. Breweries are all about relationships with the public, and if you own a brewery, then how do you make sure that you are serving your customers well and keeping them around?

Customers 52

Customers Technology Management Interaction 52

Help Scout

JANUARY 12, 2022

Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers. Read the full article

Customer Service 110

Customer Service Article Customers 110

Heart of the Customer

JUNE 10, 2019

Wells Fargo’s Chief Marketing Officer Jamie Moldafsky (I originally wrote about this here) “Who’s heard of our product, the Note 7? The post What Wells Fargo (and the Rest of Us) Can Learn from Samsung appeared first on Heart of the Customer. “Who knows what happened to us two years ago?”

Customer Care 84

Customer Care Marketing Customers Customer Voice 84

Experience Matters

SEPTEMBER 21, 2016

In case you missed this in the news, Wells Fargo is under investigation for opening fraudulent accounts for its customers. During a period between 2011 and 2015, it is estimated that there were as many as 1.5 million deposit accounts and more than half a million credit card accounts opened inappropriately on behalf of customers.

2011 118

2011 Leadership Culture 2015 118

Forrester's Customer Insights

OCTOBER 18, 2023

With generative AI expanding the ways that companies can create better customer experiences, Adobe last week reinforced its leadership position in genAI for business at its annual event for its core “creator” customer base, Adobe MAX. If you’ve already heard what Adobe rolled out, skip ahead — but in case you haven’t, here’s a recap […]

Leadership 58

Leadership Events Customer Base Customer Experience 58

ReviewTrackers

APRIL 27, 2017

Customers of Wells Fargo were writing negative reviews about the opening of fake accounts before the news broke about the scandal in September 2016, according to research by ReviewTrackers. Social media helps for us as well. Reviews Hint at Illegal Practices. “For our type of niche business, people should be talking about you.

2007 50

2007 2009 Insurance Healthcare 50

QuestionPro Audience

JUNE 4, 2018

We can say, though, that Solo was marketed well — since the studio mostly aped the promotion of the other three recent Star Wars film (all box office monsters). One thing Hollywood does well is understand its audiences and market to them. Not a movie critic, but my son and I saw it over the weekend and we both left with a “mehh”.

Marketing 88

Marketing Social Media Events Books 88